Gates, Kingsley & Gates Moeller Murphy Funeral Directors

This was my first experience dealing with a mortuary, which is probably the same for most people. They were very disorganized. Our mom passed and there are several siblings. The communication was very poor and here are numerated items they botched:
1. Didn’t tell us anything about the deadline for obituraries in the LA Times; we had to find out ourselves and consquently the obit ran late — the day of the funeral.
2. Didn’t tell us where our mom was housed and we all arrived at the mortuary to escort her to the Rosary and she wasn’t there. Only the receptionist was there and couldn’t reach our Sales Associate. She apparently was at another location so we all drove to the church without our mom and she was there when we arrived.
3. We had different drivers for the Rosary and the Funeral. So the funeral drivers didn’t know us, know anything about anything, and one of them could barely speak English.
4. There were many floral arrangements. They removed ALL the cards prior to the services and gave them to ONE of the siblings. No one knew who gave which arrangement. I never even was able to read any of the cards. One sibling had to email the rest of the siblings what the cards said. This was really BAD! Why would they do that?
Good things (the two stars)
1. Mom looked great.
2. The gents who arrived at the home to take Mom were very professional, curteous and gentle.
3. They were able to handle the cremation quickly to accommodate my brother who had to fly overseas the next morning.