Gap

I really tried to buy jeans, shorts, and shirts in this store, but try as I might, I couldn’t. There was only one employee, and she could not leave her register — even though nobody was buying anything because there was nobody to help or ask questions.
Needless to say, Not recommended.

First of all, I LOVE GAP ! … 80% of my clothes is from GAP.
Recently, i encountered the most insolent retail representative for gap, who happened to be the manager. I had an awesome coupon of 40% .“NO EXCLUSIONS” in bold on the coupon and «HE» the manager rudely insulted me and did not allow me to us it.
I have never encountered this verbal aggressiveness. He should not work in retail !!

I love the Gap! But tonight, I especially love the Gap! My husband and I reserved two items to be placed on hold. The store was closing at 8 o’clock. We got there right before the store was closing, and they could not have been nicer. They got our items, let us try them on, helped us find other items that we might prefer, told us to take our time, and never once did they rush us or make us feel that we were an inconvenience. I wish I had gotten the names of everyone who was in the store and who helped us, but suffice it to say that they were world-​class. I just love the Gap!

The worst Gap ever! The cashiers speak Spanish behind your back complaining about you. The clearance area looks like a yard sale, and you can get into a serious automobile altercation in their parking lot. This place is gonna shut the F down in a year.

This store is great and has an easy access location. I’ve shopped here for years and it doesn’t disappoint. Only downside is this location is in desperate need for an updated look. They have the product but the store looks outdated. Overall though it’s the easiest GAP store to shop in with good service and plenty of great stuff displayed well to choose from.

You should have an idea whether you like Gap or not. You can even go in and browse and find something you like. I like this particular store because its never crowded like the mall.
Staff was friendly, you’re in, you’re out and your happy with your purchase.

Went May 31^st to exchange something and did not have my receipt. The young lady that helped me was so nice and patient with me and ended up taking care of the whole situation. It is nice see a place with good customer service!

Shopping is always an experience. It’s up to the store to make it a good one. I was in the store buying baby clothes for a friend’s kids as gifts. After 15 – 20 minutes in store and no one approaching to help, i was clearly in need of help, I asked a salesperson «could you help me?». She said that she can ring up the items. I let her know that I needed help finding items. Once I got what I needed and went to the register, it was the same person. I asked if she could take the prices off since it was a gift, she clearly missed that point. I began taking them off and got no offer of assistance. Some labels had price stickers on top of the cut off section so I asked for scissors. That was also not in the routine so she had to look around. Then I was told by her that there were no tissue paper at her station and that I should go to the other end of the store and ask for some. She handed the bags and the items in a pile to me. At the other register the guy was busy folding and I asked that I needed the items bagged with tissue paper. He handed me some. I asked if they don’t bag the items after purchase with tissue paper as a matter of policy somewhat sarcastically and to my surprise he said no. So I did it and left somewhat jaded. I’m sure that this is a location management issue. Great affordable product, inferior service.

How do I begin I’ve been in the store 15 mnts and no sales associate to b found. Knowing what I wanted from going online because there is no sales staff. On a Sunday to this large busy store in Santa Monica, there is only one register open its just ridiculous and when asking the one floor associate to look for an item in another size it was just like getting my teeth pull to get her to look for the item in question. I see now why I’m no longer a Gap customer. What happened to this brand. They use to Greene as soon as I came into the store and the moral and warmth it’s gone gone.

Seriously could the cashier be a little more rude. Make sure you go over the price for everything they tried over charging me when I was purchasing sale items. Told manager who did nothing. Any other Gap is better and friendlier than this one!

The store was empty but the parking lot was full: welcome to the West Side. The service was kinda lackluster til I got to the cash wrap. The sales associate who rang my 17 pairs of pants up was a delight; wish I’d gotten her name.

It’s Gap — you know what you came for, and what you’ll walk away with. Some jeans, some khakis, tees, tanks, etc. It takes them about a year to catch up with the times, which is only a problem if you stress on keeping your closet up to the minute. Well-​made, affordableish basics that run a size larger than they should (vanity sizing yay! I’m a size 6 again!).
This Gap has parking in the back, which is a plus.
The service here today was great, though (maybe in comparison to where we’d just been). Maybe they actually read their reviews and worked a little harder. The older woman in the fitting room was particularly helpful.

Just went in there to buy some shorts for my daughter. Saleswoman (who was not busy with anything at the time) could not be bothered to help. When I asked where kids’ shorts were, she vaguely gestured at some wall in the back. When I came back after not finding them, she pointed, but still did not walk me over.
Then, we realized she had only sent me to boys’ shorts, so then I got waved to some other section for girls and was told to look for size Small for 6 – 7 year olds. At this point, my kids are losing patience and so am I. I am talking pretty loudly to my kids about not being able to find any appropriate sizes, finally got fed up and left.
This is the biggest reason why I almost never go to The Gap, even though I am literally the next building over.

Gap is gap. Being a former employee while in college I know that most items will go on sale in 2 weeks, except staple items. Therefore I’ll never pay full price for seasonal items.
That being said, the service here is just ok. They don’t go out of their way and I knew a former manager here and she didn’t care for it either. Gap isn’t bad. It’s conservative stuff, pretty well made. Better than Old Navy, but a step below Banana Republic.
Not great, but nothing special. At least they have a free parking lot in the back.

We usually go to the one at 3^rd Street Promenade but came by today since we were in the area. Typical Gap with plenty of options. Felt bad for the cashiers because they had a particularly annoying family who was demanding that they search for sizes, and count items for them, all while being rung up, all with multiple people standing behind, very annoyed. You could see the cashiers were getting frustrated, but they kept their cool.
Came away with a HUGE amount of clothes for our son because they had a crazy sale going on on top of already low prices… :)

love this place!
Very clean store, friendly and helpful staff. Parking behind store. Great deals sign up for email to receive the best deals.

The store I come to when I need to find a gift for a baby.
Recently, I found a pair of navy track pants with a bright green stripe on the side, for a little boy, that were on sale for $ 7, and are still returnable with a gift receipt.
For a newborn, I have purchased beige cargo pants (because everyone buys jeans for babies!), and a little brown plaid button-​up t-​shirt.
Cute stuff here, it’s not like I’m gonna shell out the big bucks on a gift that will be outgrown in a short matter of time.
My cousin, the one with the baby boy, knows me as «the one who gives the cutest baby clothes.»
It’s just the Gap!

There are plenty of employees running around, but they aren’t too attentive. You have to flag them down to ask for help, which is understandable.
I really like the styles here. They had a ton of variety compared to other gaps, or at least they were organized and displayed more coherently than the GAP at the Grove.
I picked up a work sweater with a shawl collar that looked exactly like the one from Banana Republic but half the price. And it fit better!
The clothes here can often be work to work, which really saves your bank account.
I hate the physical structure of the building. The stairway leading to the men’s section on the 2^nd floor is so small and narrow that only 1 – 2 small people can fit through at any given time, making getting through the store very slow. The elevators are slow too.
Fairly clean interior, but it is an old store. Along the 3^rd street promenade, which is nice. Clean exterior.

Stopped in to shop while waiting for my take away order next door. They had an ok selection but not as much stuff as I am use to at my Gap Store in the mall. They have kids and adult clothes. While I didn’t fine anything to buy this trip (I guess I’m cheap because I didn’t want to pay $ 54 for work out pants), I’ll stop in again as they did have cute stuff.

Nearly walked out but my butt was in need of new jeans; can’t wear the strategically torn, although cool, denim (originally purchased here) I own to work.
Not a recreational shopper, I expect to enter a store, be greeted, state my needs, find the goods, or not, purchase, or not, and be on my way.
In another life, a garmento of high rank, I know what I’m talking about. No one enjoys being ignored or pre-​judged, circumstances I called out my staff on and usually only once.
After observing two customers who arrived way after me, acknowledged by an associate who passed me thrice, due to need and time constraints, I was forced to speak up. Warmth followed, plus two pair of jeans to determine size with a promise of follow up. Then nothing… stranded in the fitting room… tick tock… One Star.
Gap you are SO lucky I’m not a corporate-​hired secret shopper, just sayin’!
Enter associate, Linda who immediately took over, literally ran all over the store/​stockroom to find jeans I could slide into, look as sexy as a woman my age can possibly be, and recommended clearance silk/​cotton blend tops. Sale saved! Make that multiple unit sale saved! Five Stars.
Cashier was snarky (near the fitting rooms dissed Linda when she was out of earshot, I wasn’t, heard every word… retail drama, unprofessional…) yet efficient with the mandatory Gap credit card upsell. No thanks cash is king with me. Reprimanded that I’d better have tried the tops on, as they are a FINAL SALE! Yes, I was a good little shopper, did my due diligence. One Star.
Generally staff was preoccupied with a floor set save security sensors shrinkage was hopefully minimum this day. One star.
Average Two Stars rounded up to Three Stars because of Five Star Linda!