Ferguson Bath & Kitchen Gallery

We had to buy some fixtures and were fortunate enough to be helped by Mari Ayala. She provided us with such amazing service that we are going to be sure to come to her for all our plumbing needs.

I couldn’t be happier with the service and selection of products at Ferguson SM.
My salesman John Cotto understands construction schedules and was able to ship my apron sink within a week which had a three week lead time. My wife and I were so grateful John could do this for us that we bought all our kitchen appliances too. No hassle and great products. Kitchen looks fabulous.
Thanks again John.

One star for customer service or rather, the lack thereof. We can in as serious customers and asked the receptionist to send us a consultant/​sales rep. After 20 minutes no one came or even bothered to ask if we need any help. So we asked her again if we could have someone help us and she said she would send them our away. Again another 15 minutes later and no one even bothered. Mind you the store was empty except for one other customer. Waste of time walking around for almost 45 minutes with not one person out of many willing to help us so we left. If you are coming to spend money you deserve better customer service.

Decent selection but not as good as snyder diamond nearby and worse than Nina’s up on Wilshire. Inconsistent customer service especially if you are just trying to learn a bit of info before shopping aggressively. The idea of a showroom with no prices is to force you to talk to someone in sales so they can try to sell you stuff but here those people are never really conveniently available. Nina’s is the best in the area and out of the area try places like modern bath up in north hollywood. especially if you’re going to consider spending $ 10−30K on appliances and fixtures, you deserve a place that will go the extra mile.

We substantially remodeled our condo in the summer of 2012 and purchased many items from Ferguson, Santa Monica, including plumbing fixtures and appliances from a new stovetop to a built-​in Miele Coffee machine to a Steam Oven– and more. Their selections were great as were the quality of what they carried, so it was easy for us to make a choice. Marinell was the sales persons who helped us at Ferguson. Back in 2012 she was so patient, helpful, and not at all pushy. So why am I writing this review now. Because I have gone back to Marinell several times since then with questions and needing help– most recently this week which has prompted this review. Marinell has never hesitated to be helpful, is responsive right away, and always constructive. A pleasure to deal with when so many sales persons are always in a rush and aren’t really accessible once the sale has been completed. Not Marinell and not Ferguson in Santa Monica.

Great selection. Inconsistent customer service.
* Confirm that your products are compatible before your purchase anything
* Double check your order is accurate
* Double check that their correction to your order is accurate (not exaggerating)
* Confirm that their correction to the correction of your order is accurate (really not exaggerating)
* Double check your receipt model numbers against the products you desired (They will give you a document with vague internal descriptions of your products)
* Double check that your pick up includes the actual model numbers of your original order and the number of items is accurate

The selection is amazing and the pricing is fair BUT once they’ve sold you the products, good luck getting customer service.

Couldn’t be happier with the service or the quality of products received through Ferguson. They were competitive on price, and were quick to help me out when my contractors lost critical parts. In fact pieces were delivered by courier the next day when we were in a time crunch.
I dealt with Katie Grachen who was a rock star, and would highly recommend working with her. She worked patiently with me, and our bathroom now looks incredible!

Received great service and top-​notch products! Eric helped me select the fixtures for the bathroom I was remodeling and everything he suggested was spot-​on! He made sure that all of the products were the best functioning and best value for my money. Also, he took care of the delivery and ensured that the whole experience was seamless. I could not be happier with my beautiful bathroom and with my service from Eric at Ferguson Bath & Kitchen Gallery in Santa Monica!

I’m sure their products are good and top of the line but the reason I’m giving it only 2 stars and will NOT be using them is because of the sales person I interacted with. Debra was extremely UNinterested in helping me out in finding products that would work for me, and every first response was ‘oh, that will have to be custom. I don’t think we have that.’ I was getting tired of hearing all the negative feedback of how impossible my request was (which by the way was that I wanted a contemporary style dual vanity, in my mind that shouldn’t be too hard of a request to work with). Of course I hear a lot of people end up getting their vanities custom made in the end but her attitude was like she just did not care to get any business from me at all. Left extremely frustrated :(

The flapper in my toilet wore itself out. I needed a new one, because cleaning the old one didn’t work. I looked online but wasn’t sure what to buy, so I knew I had to go some place local to see my options. I took a few photos of the broken one and went to Ferguson. The helped me right away. Helped me find the right flapper — the model number of the one I had had been discontinued so I wasn’t sure which one, but they knew. The price was in line with what I’d seen these things cost in my online searches. And they told me if I got it home and saw it wouldn’t work, it was returnable (obviously not returnable once I’d put it in the toilet). Well, it looked right. So I put it in there and it’s working perfectly! Problem solved. Thanks Ferguson!

Eric was the most helpful and knowledgeable salesperson! We came to the store looking for guidance for a kitchen and bathroom remodel and Eric knew absolutely everything about all of the appliances, fixtures, brands, etc. He was professional and friendly and able to answer any and all of our many questions. He gave us reasonable prices on everything and he was able to beat previous prices we had been quoted by others. The merchandise all came in when promised and in perfect condition. The remodel came out great and we would recommend Eric at Ferguson Bath and Kitchen Gallery to anyone shopping for new products!

First rate service and products. What a pleasure to do business with Debra Friedman at Ferguson’s in Santa Monica. She was able to quickly find solutions to our bathroom fixture challenges. Debra not only has a creative eye but was also very knowledgeable about our options. We highly recommend Debra who made our experience stress free and our bathroom look great!

I’ll never buy from this store again. Service is the WORST. The actual products they sell are great, but the service here is AWFUL. You’re better off buying from a different showroom. No one here EVER returns a phone call. Numerous times I’ve been unable even to leave a voicemail because the voicemail box of the different people I was trying to call was «full». So unprofessional. And when you do finally talk to someone, it’s rare that they know what they’re talking about. Conversations that should take 5 minutes take an hour. The in-​person experience is mildly better, but still awful. I’ll never go back.

If you’re on the hunt for top of the line, high end fixtures for your home, you’ve come to the right place. Yes, some of their prices are a bit high but you are paying for quality & aesthetics. The way I try to reason with the prices is why not invest a little more into something that you love and will last you many years vs something that’ll breakdown and deteriorate faster. In the long run, you’ll get your money’s worth. Think of it as if you were buying an art piece for your home. Some of the stuff here is SICK!
Customer service was first class all around. My sister recommend me to John and let me tell you, this guy knows his stuff! Not only did he give me great advise and different options, he was so darn professional and kind. I’m totally poor after today’s visit but if I’m ever in need for something para mi casita, I’m most definitely going straight to John.

Walked in and the receptionist said hi but didn’t offer any additional info (maybe she thought that I knew what I wanted?). As I am doing a total renovation of my master bathroom I really needed info but the 3 people that I did see seemed to be busy on the phone and didn’t offer any help when they were finished so I just walked out.
I would have understood if they were busy with walk ins but there were no other customers there. Will try Westwood.

Costco doesn’t have a ton of service either and we go there twice a month. This place has everything and if you need help go to the counter.

Great Service. Read some of the other reviews and was very surprised that they were not all 5 Star !!! I’ve been coming here for years and always gotten premium service and pricing. Ask for Magdeleno is sales. He’s first class and will give you reasonable prices, great advice; makes it very easy.

We worked with Jay Conroy and he was extremely helpful, professional, knowledgeable and kind, a wonderful experience picking out our plumbing supplies for a house we are building. We will definitely be back without hesitation to purchase fixtures for the rest of the house!

Self service, but unlike Hirsch Pipe, Ferguson carries Kohler parts.