Fariba Zand – State Farm Insurance Agent

I never had such a awakening on what financial services could affect me in such a positive way. I’ve never been so compelled to express my gratitude on Unilocal,to the fabulous Fariba Zand! My finances have always been a challenge my whole adult life. When it comes to asking for for guidance, I tend to be intimidated and find it hard to ask questions. Not only did Fariba Zand explain my options, answer my questions with full understanding and validate my concerns, but she gave me a really cool way to look at my finances I never thought of. She gave me a insight to when it comes to something that I might think frivolous, she encouraged me (in moderation) to allow myself to splurge on a pair of shoes or night out. Why? Because it creates happiness that is important to excel and do well in other avenues of my life and that does shine through in my work productivity, therefore… my finances are enhanced! I discovered what she means and understand now, you can have it all, finances & fun can go hand in hand!
Thank you Fariba Zand! Your the Best!!!

I have had exceptionally good insurance advice and service from Fariba Zand’s office. The advice is always practical and takes full account of my needs and tailors their offerings to suit. It is a pleasure to deal with the agents who work there very specifically Kyle Scholton and Brennan Billiter both of whom are professional, knowledgeable, patient, courteous and generally very pleasant to speak with. The follow up from these two brokers has been excellent and I cannot think of a single time when they said they would do something and did not follow through. If I could give 6 stars I would and my sincerest thanks to Kyle and Brennan — you two are amazing! Please keep up the great work.

I have been a client for almost 15 years and have NEVER had a problem with staff, phone calls, claims… everything has been well take care of and handled professionally. I have literally not had a problem in all these years, I added my children as they became drivers and everything has gone smoothly. Thank you.

WORST customer service! I had some minor damage to my car (some hit my parked car) and I didn’t understand the best route to take with getting it fixed (my ins vs the other drivers, etc) since I’ve never had to use my isn before… anyway I called just for some general information on what to do, what steps to take … I got zero help, (after calling 2x) the agent that answered the phone (and she was an actual agent) told me… «I really don’t know how this works, you’d be better off calling claims». Well, to make this review short (er), I’ll just say, EVERY single question I asked her, was met with the same response…“I really don’t know the answer. you have to call _​_​_​_​_​”. I even gave her a chance to tell me she was new, or at least new to state farm… but no. she wasn’t. I asked if/​when Fariba would be in, she told me that she would tell me the same thing, so she wouldn’t even leave her a message and that I just need to call someone else or google the answer/​s. Since that last call, I have had brilliant luck and service with AAA (who is the ins comp of the women that hit me) and will now be taking my business to them.

I have known Fariba for almost 4 years having met her at a State Farm conference in 2010. She is very knowledgeable and always willing to answer any questions I have. I would definitely recommend her for all my California friends needing insurance. Her office is easy to get to and everyone in her office is very friendly.

The worst customer service possible especially when you have a claim. Her staff is the worst and change very often. Their favorite answer every time I asked a question is «I do not know «never let m
e find out, never let me see what I can do.

I happened upon this office when I was looking for a low interest auto loan. I honestly couldn’t believe how easy they made it and how responsive they were. Kyle was my agent and he was nice as can be and really really helpful and knowledgable. He also would always email me back literally within minutes of my contacting him. I would definitely go back to them. Highly recommend.

I purchased a new car over a month ago, at which point I called this office (my existing provider) to update my info and get new cards. I’m now on my 5^th call to them and 3^rd email chain to them about it. They can’t get it straight. My latest email from them — a month after initial contact — says «I will give it at least 2 weeks for State Farm to mail your documents.»

I have been using this office for a few years now and their service us just phenomenal. Kyle has been my agent and he always goes out of his way to help. I use them for my cars and my home. I’m greatly appreciative and highly recommend this State Farm agency.

I recently signed up for a new auto insurance policy with Jason in her office. As this is my first time having purchased a policy independently from my parents, I greatly appreciated the friendly, prompt service and competitive rates. He offered me an extended good student discount (didn’t know that was possible since I graduated college already) and a discount for bundling my auto insurance policy with renters insurance for my apartment. The rate I will be paying with them is over ¹⁄₃ less than what I was quoted by AAA and Allstate for nearly identical coverage.
Granted, I cannot speak to their service handling claims or their service on a long-​term basis as I am a new customer, but I am very pleased thus far.