Extra Space Storage

Great location to 10 fwy. Building is safe and secure. Great customer service. My company has been using this facility for a few years and nothing compares on the west side.

It was great working with the extra space storage team! We had to delay our move-​in and they were so patient and helpful. The space and location are just perfect, and the price is right!

Great facility… The staff is extremely kind and the place immaculate. Easy access and perfect westside location. Definitely nicest storage facility I’ve seen.

I’ve had to use storage spaces a few times and have been to a few others, but none are this clean and so secure. Customer service was great and the digital contracts were a breeze (so nice to just click away vs. having to sign with a pen).
Jessica Ceron was especially helpful and explained everything perfectly, no questions unanswered.

Excellent service, clean facilities, and competitive prices. I shopped around a lot before deciding on this facility, and it was the organization of the staff and cleanliness of the facilities that made the decision for me. Easy access, great hours, and conveniently located. A+++

I am so impressed with Extra Space Storage. I had to rent a unit to store product for my job. They have gone above and beyond their duties to help me with deliveries and handling the product. Every time I go in, I feel very welcomed. Jessica, the manager, is such a delight and has helped me so much. I live on the other side of town but have decided to keep the product there because I know I won’t find another space that’s so helpful. Thank you!

Extra Space Storage is the nicest storage place I have seen, but they get just one star because they are the most unreasonable company I have dealt with in a long time.
After being lured into the facility with an online offer for a 5×5 space for $ 95, I was greeted by a small locker only 4 feet high that required ladder access to use. They didn’t have any other 5×5 units so I put my stuff in a 5×10 for a month and waited to move into a 5×5 with the promise from the manager that they would call me when a 5×5 opened up. They never got back to me. I called them and was told they had a few 5×5 units available. Great. Went in to make the move. The $ 95 rate was no longer available they wanted $ 140 for the space. I told them I would think about it. Came back a day later to take the unit it was now only $ 135. Score. Wrong. They now had to charge me a transfer fee. A what? A fee so I could move my items from the second floor to the first floor.
The biggest issue was the attitude of the manager. I let her know that they never mentioned a transfer fee and she let me know she absolutely had and I just didn’t remember. I guess that a manager that talks to people all day about storage couldn’t overlook mentioning a transfer fee to one customer who only deals with one storage space. To be honest the only thing that mattered was how she dealt with me. She was so defensive and so sure that she had to be right that I had to walk away. While I do not believe that the customer is always right, I do feel that the customer needs to be always treated in a respectful manner. Big fail by Jessica. The day before I had told her how nice the facility was and she asked me to write I review. If they would have not wanted to charge me $ 10 to move my locker or just treated me with the respect any customer should get they would still have a customer.

Nice space… Horrible customer service! The short hair girl who walks around like she’s a prison guard. Patrolling the units if you in it, 5 minutes to long, acting as if, she own or has stock in this place need to calm her ass down! It’s STORAGE SPACE not lock up… You don’t get paid enough to be worried about nothing.
She locks the bathroom when the office hours close, yet, the gate is open from 6am-​10pm for customers to come in and out of there paid for, storage spaces. Come on, what kind of business is that! Customer do have to use the bathroom.
I was there, sitting in my unit on the floor going through boxes gathering tax documents and it was cool inside and so, I covered up with a blanket as I was separating documents and because I was in the storage for more than a few minutes, she comes in unit and said, I can’t sit in the storage unit and do that. It’s against company policy, when there was someone running a book store out of the space, who sat there much longer than, I was there.
I have been a customer at other extra space storage locations and the bathroom doors stayed unlocked, you could have access without being treated like and you in jail or some crap. Just horrible service after the initial signing up process.
Lighten up!

Been renting space here for years. They treat me and my things with care and kindness. I really appreciate having a storage place that appreciates their customers.

I have rented from several storage facilites and this place is the cleanest I have ever seen. The staff was very friendly. I was allowed to view my unit before deciding if I wanted it. Very easy in and out loading, very secure and open until 10p. Would definitely recommend.

Alas, I hate to have to write a bad review of this facility but I must since they basically are stealing my money and have pretty shitty customer service once you’re out of the sales process.
First off, I must say that Tyrone (the manager) is a nice guy. Secondly, the facility is very clean and well-​kept. Thirdly, there are plenty of free-​to-​use carts that make moving things in and out of units much easier. Lastly, the facility is climate controlled which is nice. (But you are paying a fairly steep difference in price.)
Now onto the not so good. . First, the entire west corridor of the building with windows gets very warm on sunny days. And then if it’s one of those somewhat rare genuinely hot days (80+ degrees), then it’s kind of like a sauna. Moving stuff in and out on those days is pretty tough because there’s very little ventilation in those corridors. Second, and this is the big one, Extra Space has terrible customer service.
I was moving out of town and needed to downgrade my storage unit. They didn’t have any at this facility so I looked around for other places naturally. I recall there being something in the contract that stipulated that they required thirty day notice. So just to be sure, I called to ask how to handle vacating my unit at which point I was told that they just need verbal 48 hour notice. I also asked whether or not I’d be charged for the remainder of the month or whether it’d be prorated and was told that it would be prorated after I moved out. I thought «Great, I’ll cancel my unit, move my stuff, and not have to pay the remaining time.» And then I did so thinking all was working out well.
Unfortunately, things were not destined to work out that well. Since I was on auto-​pay, they charged me the full amount the day before I called and then proceeded to not tell me that I had already been charged for the month and that they would just keep the money the day I called.
Ok, at this point, that’s still not the worst thing a company can do. Sure, I can see how the employee misspoke or maybe didn’t see that I had already been charged already for the month. These are understandable mistakes. The real grievance is what happened when I tried to get this mix-​up fixed.
I call this facility after I settle into my new city, get my credit card bill and realize they charged me but never gave me a credit back. I explain the situation and Amaya, the assistant manager, takes my call and says he’ll look into it, follow up and call me back within the hour. He doesn’t. I call again an hour later and he says that he’s going to look into it but got «busy» and will definitely call me back within a day. He doesn’t. I call back the next day and speak with Tyrone and let me know the issue and that I would like my refund, please. He tells me that he needs to investigate but will call me back by the following Tuesday, which is two business days. He doesn’t. I finally call again today, being Wednesday, and he’s like «It’s on my list of things to do. I was going to call you.» I sense he was just hoping I’d forget.
So after he «investigates», we chat and I basically let him know that his employee told me something different from the contract that lead me to vacating my unit with a full 29 days left. He has to go off and call his «regional manager» or something straight out of The Office. He calls me back and then says «manager says no». I call his manager and explain the situation expecting «hey, good customer service. Your guys made a mistake. Just refund me the pro-​rated amount and we’re all good. I understand corporate policy but your guys made a mistake.» At this point, the manager is being stubborn and refuses to do anything for me besides a guaranteed first month free if I come back WHICH IS THE OFFER THEY HAVE ALL THE TIME.
In summary, they have a nice facility, a little better than ones in West LA or farther south in Venice, but at the end of the day, they’re greedy and have awful customer service.

Very nice experience renting a space here. You could see right off that the facility is clean and nice, but over time I also came to appreciate the management services. They are very professional when it came to billing, auto-​pay, and the small issues that sometimes crop up. Ricky is very personable and kind. I would definitely use the facilities again.

Don’t be afraid to rent space here! The facility is spotlessly clean, feels absolutely secure, and is staffed by helpful, friendly, knowledgable people. Example: I got there early this morning and discovered I had left the keys to my locks (I have two spaces) in a city 400 miles away. Tyrone arrived at work 45 minutes early and was wonderful enough to cut the locks off so my movers wouldn’t be stuck in the parking lot with nothing to do. He was super-​patient and didn’t make me feel like an idiot.
My experience with this storage company has been fantastic, seriously. I would recommend them 100%.

I am completely and totally satisfied with my ESS experience. The place has excellent security and was always super clean and very well-​lit. I think their rates are quite competitive but if you really shop around, I believe that you’ll see that what they offer for that rate is superior in every way. The office staff that I dealt with were very friendly, helpful, accomodating, and professional. In fact, I am so happy with their business model that I’m now renting from ESS again in another city.

It’s kind of weird how excited I was to get my own storage space. I’ve had roommates for years now, and as an only child I loved the idea of having my own little space, no matter how small, to organize as I please.
I was so happy to see that Extra Space Storage opened its doors just blocks from my apartment. When I went to tour the spaces I was hosted by the manager, Ricky, who is great, really friendly and very knowledgeable. Storage isn’t really something that people are experts on usually, so I liked that he started off by asking in plain terms what I needed my space for so he could work around me.
The space itself is super clean, new and modern. They have cool garage door thingies so you can load in your stuff easily, and plenty of carts available to lug your stuff to your space. I like that it’s well-​lit with pleasant music playing… other spaces I’ve been to are kind of creepy and I feel like unsavory things are happening in them.
The downside to this is that the prices are significantly higher. I know for a fact that I pay more than someone who has a space in mid-​city that’s at least three times bigger. But for me, the cleanliness and safety and neighborhood make it worthwhile.