Enterprise Rent-A-Car

Got rear-​ended yesterday so my insurance set me up with a rental car here. When I arrived the place was a zoo, and it seemed like there were a million people coming and going. I drive a compact sedan, but all that was available was an SUV. I didn’t feel comfortable driving such a large car, so the manager was able to find a mini cooper at a nearby location and had one of the employees drop me off without a hitch. I appreciate how accommodating everyone was and would def. recommend.

Good service, very nice people. Appreciated drop off. Car was fine, altho a tire cried out for air after less than 100 miles.

Everyone is kind and helpful. They switched out cars when the first didn’t have workable Bluetooth and happily drove me home when I returned the car. Everyone was supportive and professional. Highly recommend.

Yesterday I arrived at enterprise and they didn’t have the car I was promised (which evidentially they are not supposed to promise you a specific car) and I was upset because I was told I could have the car I requested when they actually had given it to someone earlier that morning. Kenny, one of the young gentlemen working there called all the other enterprise rental places to get me the car I wanted, unfortunately no other location had the car so he proceeded to call the gentleman from earlier that morning to see if he was wiling to swap out cars with me. I have to say Kenny was the nicest and definitely the most helpful person working at this enterprise location! In the end I left with the car I was promised and Kenny deserves a raise and a promotion! He was professional and even called me later in the day to make sure I was satisfied with the car! BRAVO TO KENNY

Fantastic experience. Kenny was wonderful. Professional and accommodating. Offered an upgrade on my vehicle because it wasn’t going to be ready for another 15 minutes and he didn’t want to make me wait! Experience couldn’t have been better!

Friendly upbeat and professional!!! That is how I would describe SM enterprise. Joe and Cameron are the best!!! They go the extra mile to help out in any way they can… of course they picked me up and dropped me off with no waiting time. Cars are clean and like new. this branch really does whatever they can to help the customer. Luckily I live nearby!

I have rented cars from Enterprise many times in the past few years. I find their Woodland Hills branch office to be conveniently located and fairly priced. But my last experience with Enterprise which happened to be at this Lincoln Blvd location was a terrible one. A ripoff and a travesty of client service.
I was given a tiny economy car even though I had reserved a Compact model. And when I pointed this out to the clerk named Joe, he denied it and lied. Of course when I returned the car to my usual Woodland Hills location the manager there confirmed to me that I had been lied to, and that the car I rented was a lesser model than what I had reserved. He was unable to reverse the billing difference and I was wrongfully charged for the rental and the additional pro rated insurance I had taken. This dishonest event really put a dent in my trust in Enterprise and I strongly advise everyone to take their business elsewhere.

Experience with this branch made me decide not to use Enterprise anymore. Promised verbally that a charge on my card was only in case of damage and then charged it anyway. Would not return calls despite promising over and over to do so. Refused to communicate with the insurance company paying for the rental. Treatment was so horrible and so systemic at this location that, if I had time, I would seek out regional director.

They picked me up 20 min late, brought me to the location on Lincoln and didn’t have a car for me. So they took me to the location on Wilshire to get me a car and gave me a car that was dirty. When I asked if it could be washed they said it would take probably an hour. Some lady there was helpful though and pushed me to the front of the line. Not very efficient if you want to get in and out quick. Then two weeks into my month rental, they sold my rental car and made me go in again to switch it out. The least convenience I’ve ever had with renting a car.

This is super local for me, so very convenient. I can walk, but they also do pick up & drop off.
The cons are that the selection is limited and it can be a little slow. It’s a very small operation. The second odd thing is that you don’t always get a full tank of gas to a totally cleaned car. The gas part can be annoying, but isn’t a deal breaker.
The service is great, they are all quite nice in the office and not too pushy.

Don’t expect this location to honor anything promised over the phone. Twice I have been burned by this location topped with an attitude by the manager that treats people as if she is the Queen of Enterprise Santa Monica. And it’s clear by her behavior none of the other three gentlemen working dare offer a solution to help remedy the situation, less they cross her
authority. Not worth the two hours I wasted to make it to another rental place. Too bad there are no negative points in these reviews.

I have to say very disappointed by the costumer service at this branch!
i had booked an intermediate car a few weeks in advance and the day prior to the pick up i received a call confirming my reservation.
I did go ahead and confirm and I mentioned that i might be a bit to late to pick it up. instead of 10am closer to 12 noon.
At my arrival around 11.30am i was told that all they had were MINIVANS.
There was no way i was going to travel to Santa Barbara for a my romantic getaway in this gas guzzler.
The branch manager, a young lady was absolutely unapologetic and pretty much told me take it or leave it. Did not apologize once or try in any way to make it up to me in any for the inconvenience the branch incompetence had caused.
i had to turn around go home and borrow my friend’s car

I had my very first car rental experience in the United States with this Enterprise branch in Santa Monica. Pre-​ordered a Chrysler 200 on their website at a low rate, and when I walked to the store early in the morning, they had already got my car washed and set.
The Asian dude Charles was very nice and helpful, professional, he helped me walk thru the whole rental process with amazing patience. I was pretty much scared and didn’t know what to do at all, since it was my very first car rental experience, and I was with my Chinese driving license. But it went smoothly, and 15 minutes later, I was already driving in the neighborhood with tank full of gas. Four days later, I went there again with my friend to get another car. It was a long wait since it was Monday morning, but they were professional, and it was Charles who helped us again.
They had a very small lot, which means if you haven’t pre-​ordered on their website in advance (I did it one week ahead), it is unlikely to get a car you desired, especially during busy weekdays, you probably have to wait for long, too.

hands down, best customer service! I use them for business rentals all the time and have never had a bad experience! The parking lot is awful but the service saves them every time! They go above and beyond to give you customized customer service :) I always use them before any other location

Useless. The quotes rates online are half of the total cost when you include tax, basic insurance and other charges. And tax on those other charges.

If only 0 stars were possible…
Had a reservation this morning at 8am. Called to be picked up at 8am. They said they were super busy and someone couldn’t pick me up until 8:45. Fine. I call back at 9am and they have no record that anyone was ever supposed to come pick me up. «So sorry about that.» Are you really? Are you sorry that I have to be somewhere for work in an hour which was the reason I was renting the car to begin with? Could the fact that the reservation was at 8am when you open possibly an indication that this wasn’t some hither tither, I can leave sometime in the morning it doesn’t matter, reservation?
I will never rent a car from enterprise again. The convenience of them picking you up is BS and depending on the D-​bag sales person you get, you may never even get picked up at all…
Thanks Enterprise!

Since I moved to LA in September ’13, I have been renting cars with the Enterprise in Santa Monica on Lincoln (I know what you’re thinking, why have I still not bought or leased a car 7 months later…).
I have been so impressed with the service and quality of cars that I feel almost obligated to write about my experience with them. From what I understand, management at this Enterprise location has changed recently, so older comments may no longer be relevant. With that said, I’d like to discuss the two main criteria for reviewing a car rental establishment, customer service and car quality.
Customer Service: I don’t want to sound like a creep but I almost feel like the employees at this Enterprise have become part of my nonexistent car rental family. Diana and Eduardo/​Eddie are truly amazing and friendly people. I’m talking about high-​fives when they can land me a good daily rate and constant dialogue (so great to see you back here Ashley, etc). I not only feel comfortable walking into this Enterprise location at any time, I actually look forward to it. In terms of timeliness, I average about 10 minutes per transaction, which is remarkable in my exoerience.
Car Quality: The lot is small, in fact I believe it’s the smallest Enterprise lot in Santa Monica, but Diana does a stellar job of keeping as many cars as possible on the lot, and ready for those with reservations. Only once did I have to travel to another Enterprise location in Santa Monica, and when I did they gave me a nice little upgrade to a VW Jetta!
I know it’s high time for me to start saving cold hard cash and lease a car, but I genuinely will miss my interactions with Diana and Eddie who have always gone above and beyond to make sure I’m happy with my rental experience. They are great people and I hope other Enterprise locations can learn from them.

Meh. Car reeked disgustingly of smoke. The help was bitchy and catty (really, can’t you find someone professional with so many people out of work? get rid of the weak) and she tried to overcharge me for fuel! They were understaffed too.
If you must go Enterprise, I recommend the one at wilshire/​17^th. LOTS of staff and they run a tight ship.

DO NOT RENT FROM THIS LOCATION
MANAGER TOLD ME I WAS «A CHILD AND SHOULD BE IN A MENTAL HOSPITAL»
The management and staff are all extremely rude.
One of the employees hung up on my several times on the phone when I tried to call to resolve an issue I had with additional chargers added to my invoice.
This proceeded to the manager answering the phone and telling me «I was a child» and that he «doesn’t rent to children» and to bring the car back the next morning for a refund.
I get to the store the next morning and the manager is not in sight, I ask the employee if I can speak to him, he says he is not at the store currently.
I discuss the refund that the manager mentioned, but he seemed to be unaware of it and refused to contact the manager.
This made my anxiety levels extremely high and caused me to be very agitated.
It was just lies after lies, I had never experienced such conniving and deceiving behavior from a retail establishment.
Then suddenly out of nowhere the manager appears from the back saying he has heard the entire conversation and that i «should be in a mental hospital» and I’m «a child» and charges my credit card in full with a smirk on his face. Charging me an additional $ 50 for gas «just because he can» and threw my invoice at me «and I’m the one with the psychiatric problems?)
So back to the start

There were additional fees for the rental that I was not told about until I was about to enter the vehicle. I was given false information and became late for an appointment. If I was told about the extra fees at the time I called the store earlier in the day, I would have just not rented the car period.
MANAGER DISCRIMINATED ME

If your idea of renting a car is being falsely charged for coverage then this is the perfect company for you.
Recently rented a car and was then over charged $ 250 on my credit card even though I declined their coverage plan. They admitted their mistake but I was then given the runaround for 3 weeks because a mystery manager had to approve the refund.
Oh Unilocal… if only you could give negative stars.