Collision Craft – SM

This place is amazing. They’re honest and on time. Tom was so kind and got my car fixed immediately. After they finished my repairs they even washed my car for free.

Wow! After recieving a few estimates from auto shops on the westside (best side!) I was so happy and relieved to meet Tom and his professional crew of auto craftsman. Not only did I get a great deal on the fender damage, Tom was so gracious and understanding about previous damage on my hood from a tramatic accident. Collision Craft made an unfortuneate circumstance better. I will definely be referring other friends, family, co-​workers to this incredible Santa Monica auto care spot! Thank You, Tom & Company — see you soon!

Finding a body shop is never a fun experience. It usually means you’ve been in an accident. It’s always helpful to know a good shop to go to in times like these. My car was recently hit while parked and had a good amount of damage done to the front half of my car.
I found Collision Craft and went to get an Estimate on a Monday. I met with Tom and it didn’t take longer than 15 minutes to get an estimate and an appointment set up for the next day and to connect him with my insurance. A big plus is that this is one of State Farm’s recommended body shops. So if you have State Farm, it makes the process even easier.
Tom was great at communicating with me while my car was in the shop. His team did a fantastic job. I showed up to pick up my car and both my wife and I were blown away because it looked brand new even though it was 14 years old. The wash, wax, and inside cleaning was a great personal touch.
Overall I would highly recommend Collision Craft. They’re fast, trustworthy, and really easy to work with. Thanks again for all of the help Tom!
Jordan

Tom was very friendly and efficient. Other guys working there were great too. They fixed my car quickly and did a beautiful job. Easy and efficient. Highly recommended!

This place just made my f’n day! I got rear-​ended yesterday and had to leave work to take care of the estimate through Geico.
They were super friendly, efficient, and made me feel less frazzled about everything. I joked with one of the guys that they should consider becoming therapists.
They had the rental car waiting for me and it was really painless. In such a large city with some many sketchy places, this place is definitely legit. They had the estimate ready for me by the end of the day (came in the afternoon) and were very clear with me about the work that needed to be done, timeline, etc.
Thank you! Sincerely appreciated.
–Mike

These guys are TOP NOTCH! Richard helped me out there and he was great! Really friendly, got back to me super quick, and did a great job on the repair of the car. They handled all the insurance paperwork and headaches without me having to do anything! The manager (Joe I think?) was also great! They made us feel really comfortable and the process was painless and pleasant. It’s a shame there aren’t more business out there like this. HIGHLY RECOMMEND!

On top of the horrible workmanship, they have now allowed Enterprise to charge my credit card $ 245 for rental fees that were incurred while they tried to correct their botched attempt at repairing my vehicle, not once but twice.
I called last week when I discovered this charge and Sam assured me that he would take care of the alleged error and would have the charge reversed.
The charge is still on my card and I’m going to have to spend more time dealing with their problems.
This has been the absolute worst customer service experience I have every dealt with from any company in my life!
Thanks for taking care of this Sam… geez. please avoid this company if you can.

I love these guys!!! The best shop Hands down!!! Richard is the best. My Insurance company sent me to there shop and I couldn’t be happier… =)

I cannot say enough to praise this facility. They are one of the preferred «body shops» of my USAA insurance company. Their operation is clean, efficient and highly professional. They delivered exactly as promised, on time a perfectly repaired job on my Jaguar which was damaged in a «hit and run» collision. I received timely updates and VIP treatment from their service advisor. I don’t know how anyone can compete with this operation.

I had a great experience here. I got hit and the guy’s insurance sent me here. They went above and beyond to help me and be accommodating. My hours were tough and they were great. They did a beautiful, beautiful job of fixing my car. Manny was my technician and he was reachable, and very communicative. When I was coming back for the car and got dropped off by the rental place, I couldn’t find my cell phone. Manny let me use his personal hotspot on his cell phone so I could find my phone on my laptop. It was in the rental car and I was able to get it back with his help. As I said, above and beyond. I would come back here in a heartbeat.

I could have sworn I did this review already. I had such a good experience. Last month my daughter got into a fender bender. We had her car towed here. (I had just put new tires all the way around 2 days before, go figure!!). Anyway she only had liability and her car wasn’t covered. It was going to cost more than the car was worth. So of course we didn’t get it repaired. I really thought they would be angry because the estimate work took time. They were so nice anyway! Then one of the employees bought the car!!! Of course he got a deal. And I hope he noticed the brand new tires!!!

BMW 335i Coupe
Good quality, quick and very friendly shop. They went an extra mile to make things right and were able to fix my car quickly. However, there are visible sending paper scratches on my front bumper and the paint color looks different (it has red hue to it, making it purple and not blue) in direct sun.

Great work. Super friendly staff. Lightening fast repair. Less expensive than quote from body shop down the street. Went to the new location on La Cienega. Couldn’t be more pleased.

Geico sent me here for a car repair after a hit-​and-​run accident. I had an awesome experience here — the guys who run it are top-​notch and are super nice. Very personable staff, and the prices were so I great I decided to have extra work done. Overall — HIGHLY RECOMMENDED!!!

Great experience all around. Employees were kind, efficient and thorough. Being at body shop is never fun, but the guys at Collision Craft made the experience as good as can be.

Collision Craft replaced the bumper on my 2008 Mazda 3 after I got rear-​ended. The service was extremely prompt and courteous, and the work on the car was great.

So someone rear ended me and the other party’s insurance State Farm had me select a collision center. I decided to take my car to Collision Craft and Paul made things so easy for me. I was able to drop off and pick up my car early. They repaired the whole rear bumper which I was really happy about and plus they washed my car. I would definitely use them again. Thank you Paul and team!

So I got in an accident and my StateFarm agent recommended this one auto collision place. They got my car up and running in no time! Great!
They only get 4 stars because these guys — despite all the mechanical stuff being on point — cut corners! Instead of replacing two plastic covers that go on the corner of the windows they used some tacky foam tape and glued it back to my car. I noticed it and contacted Tom about it. He called to ask me If i was sure the part was broken of it was just the clips. I assured him that both of the pieces were broken and that they needed replacement I even emailed him pictures to prove it! He ordered the pieces despite sounding reluctant about it because of the pricing. I went to get them replaced and he made time for me despite being crazy busy. Unfortunately the downfall to this entire situation was some guy whose name is Richard. He replaced the parts on the car and then I told him that the windshield wipers seemed to not be working properly and told him that there’s water in the reservoir. He opens the hood and tells Tom, «There’s no water in it!» only to open it and realize that there IS water in the reservoir. UGH. I know how this works! I hate to say it but I doubt he’d be saying things like that if I were a man.
I’d say I’m still giving them an ultra generous rating. They’re irritated that I needed pieces replaced but if they’d have done it right the first time I wouldn’t have had to come back here at all!

Thank you Collision Craft! It was a friday after work and I was ready for the weekend when all of a sudden my car got hit on the side. Made a claim with my insurance company and they gave me a list of suggested auto body shops. I looked on Unilocal and Collision Craft had pretty great reviews compared to the others. So I decided to take it here. They were amazing — first off when I called in they quickly arranged a day for me to bring my car in and also even set up a rental car to pick me up at the shop. This was a great first impression since I have never had help with this coming from the auto body shop.
They were able to get my car in and out within a day and the work was excellent — looks brand new. They even washed it after, I admit my car was a little dirty when I brought it in. Definitely recommend this place to any of the recently crushed, scratched, chipped or dented.

I was fortunate enough to get hit by a Santa Monica city bus the other day… fun times. When you get side swiped by a city bus the police get involved, your insurance gets involved, etc. It’s a HUGE pain in the ass. Collision Craft made the «getting my car back to normal» so easy.
State Farm had two body shops I could go to in Santa Monica. One was Collision Craft and the other was Caliber Collision. I, being the anal person I am, went to several places to get estimates. At Collision Craft I pulled in, the wrote everything up, and sent me on my way. At Caliber Collision I was told I needed an appointment and to come back in a week when they could see me. This was after I was put on hold for 20 mins and then hung up on. So, the choice was obvious… Collision Craft was going to be my new best friend for the next week.
I dropped my car off on a Monday morning. Grant at Collision Craft called me Monday afternoon to give me an update and then again on Thursday am to tell me my car was going to be ready a day early. When I picked up my car it looked brand new. Clean, fixed, AND $ 500 under budget.
I hope I don’t have to go back, but if I do, I’ll be bringing my car here. Great guys and great service.