Caliber Collision

All of the employees here are absolutely amazing! They are so kind and truly want the best for you, and their kindness really does set them apart from so many people in Los Angeles. Barbara who handled my case was transparent and so helpful throughout the whole experience with my car. She made me feel like I was in great hands and she’s just so sweet! Another employee Junior, took me to Enterprise car rental the day I showed up because Enterprise was going to take too long to come get me, even though there were tons of people and chaos everywhere. When I picked up my car they noticed a gas smell, Junior could’ve let me drive off not knowing but he completely fixed my car for me and stayed overtime to make sure the job was done right. In such a chaotic moment these people here at Caliber are so loving, friendly, and helpful. It brings a smile to my face knowing that I got to meet them and it’s even more significant because it was such a stressful time in my life. If you want great quality work and friendly service go there!

What a sh*t hole. I wouldn’t bring my car here. Everyone is pretty dumb and rude and you repeat yourself a million times… IF they even acknowledge you. And this was for a simple estimate

Car repairs are never fun. But these folks made the process as stress-​free as possible. They organized my rental car, kept in close contact during the repair work, finished the job early and they were friendly and attentive throughout the process. My car looks good as new. Warm thanks in particular to Oscar and Edwin. You guys earned yourselves a loyal customer.

I was driving my husbands Prius while mine was in the shop due to being rear ended… well guess what… yes I was rear ended AGAIN. So as I picked up my car, and took the Prius to Caiber for a new bumper and sensor. Oscar took very good care of us and everyone I came in contact with there was just as pleasant and accommodating a could be. Everything went smoothly and the car looks terrific. Work was done in a timely manner and done well.

Really friendly and kind staff! They were also very helpful and took great care of my car!

Joe, Barbara and the team were a pleasure to work with. They provided realistic expectations and went above and beyond in customer service. They were speedy and delivered quality repairs. The car looks brand new. Highly recommend the Caliber Lincoln Blvd team!

Wow. Simple, efficient, straightforward. Granted, I needed an extremely minor repair, but they handled it with speedy, drama-​free service. Great to keep my business local.

I read a few of the negative reviews and kind of blown away because I had the complete opposite experience I went to this location they’re smaller than the other locations. Barbara one of the workers there really took care of me they did an amazing job. They got it done in a timely fashion and even help me out with some other things that I needed done I couldn’t be more happy amazing job thank you Barbara thank you caliber! Let me also say that after the job was done I noticed some damage on a headlight they got missed which isn’t a big deal I understand that it happens but they took care of it right away no questions asked. And also I have a very busy schedule so they worked with me on my schedule which I do appreciate

Would love to give 0 stars based on the quote I originally got compared to how long it actually took for a repair. Dropped off on a Tuesday, it took TWO WEEKS JUST TO GET A CALL to tell me the status of the repair just to find out it would be yet another week to tell me how the repair is going. Can’t take their estimates seriously after receiving 3 highly inaccurate estimates of completion. First was 6 business days, at the end it took 20 business days. I highly encourage anyone and EVERYONE to find a better shop and don’t SETTLE for this poor excuse of a garage. I’m deeply regretting coming here in the first place.
P. S. Day 20, I’m still waiting…

After my first car accident left my Corolla’s front bumper looking pretty sad, my insurance company recommended I check out Caliber for my body work. They managed to fit me in early the morning after the accident and took my car that same day. When Enterprise took forever to pick me up, Richard drove me down the street to the office so I didn’t have to wait. Even better — my car was finished 2 days before originally planned (which eliminated logistic scrambling when I was trying to go away for 4^th of July) and they even detailed it for me! Thanks Richard and team for making what could have been an extremely stressful experience very pleasant and getting my mighty Corolla back on the road in pristine condition!

I am blown away! Everyone dreads going to an auto body shop because it’s both a hassle and a big financial dig. After avoiding getting my bumper repaired (a hit and run, and I didn’t want my insurance to take a hit) I finally called them around 11am on a Friday and they were able to fit me in for an estimate at 1pm the same day. After looking at my car, the service advisor (Richard) told me that if I went to the Toyota dealer down the street and bought the part, he could fix it that afternoon. (They would have had to order it otherwise and it would have been a much longer process). I complied, and he fixed my bumper within the hour. AND he buffed out the scratches as an added free bonus. I took several of his business cards, and you bet your buttons I’ll be recommending this place to everyone I know!!! If I could give them ten stars I would :)

Incompetent location.
I recently had a claim that I was bringing to a Caliber Collision shop. It was with a large insurance carrier. I did not have a claim number yet, but I told them the insurance company I was going to go with. The Colorado location said they were busy that day and I should go to their Lincoln location. I said okay and drove over to their location on Lincoln (this location). I let this location know my insurance carrier and that I needed an estimate. They filled out the estimate. Shortly after I received my claim number from the insurance carrier. I called my insurance company and they said they need the estimate submitted electronically from the location I receive the estimate. I called this location and the guy said his location does not do work for this carrier, the location on Colorado does. Which means they knowingly sent me to another location where the quote would not be valid. This location also filled out a quote knowing my insurance company. Which means the quote I received was not valid.
Now they are saying that I should of come into the Colorado location. This wasted a good part of my day and since I am limited on time, the value lost was greater than an additional trip out. I still need to get my car fixed, however it will not be at this location.. . Ever.

Came here for a minor car repair. I was nervous, as I know nothing about cars or insurance, but they handled everything smoothly. Richard was very warm and friendly, and even offered to have my car detailed for free. I was already impressed by the quality of work they did on my car so it was really like a cherry on top of the whole experience.
Also: if you hate talking on the phone like I do, you can opt for automated text messages to let you know how much longer they’ll be working on your car, and when it’ll be ready for pickup.