Abercrombie & Fitch

The customer service here is great! The girl who helped me pick out a birthday present for my sister was so kind and patient with me! I believe her name was Laura? Super friendly and made my experience at this Abercrombie incredible! Also very clean facility.

The sign on the store clearly says «Abercrombie Kids» as of today 2÷13÷16. Went out of my way to return some unworn with tags Abercrombie Kids items. (paid for parking, etc.) They would not process return because they are now just Abercrombie. Told me I could either mail it back for $ 7, or drive to the store 30 minutes away in Redondo Beach. Someone else came in at the same time as me, trying to return Abercrombie Kids stuff too. Company does not care about customers at all.

Two stars for customer service. On walking up to the store there were two young girls really struggling with a huge display sign. Thought it was odd since there were some pretty tall guys working there. Of the seven people in the store, four were employees. Looked around for jeans and had a question. Stood at the cash register and was ignored by two employees with vacant stares. Turned around and left.

Don’t waste your time.
Company don’t care about customers.

Very nice and organized store, only problem is the prices 70 dollars for a t-​shirt?!
no thank you. lol
I just noticed that I’m pretty cheap :/​lol
The Staff was amazing though, very helpful and made me feel taken care of.
I had about 2 staff members ask me if I needed help finding anything, so the customer service was great. I will sit tight and wait for a sale to come along: D Cannot wait! lol

I find shopping at Abercrombies ridiculous, usually the music cranked up so loud you cant think and its so dark you can’t see the clothes and the employees are on the snottier side… but I find myself going back because I just love some of their clothes.
That being said, my experience at this store was awesome. The ambience was of a normal store, the girls were super friendly, and I got some great sale items.

Don’t even bother with this abercrombie. The employees are so stuck up and lazy, they’re one step away from being prostitutes. The prices are so outrageously expensive that I found the exact shirt in another abercrombie for half the price. In addition the employees are so discriminate to the asian community they threw a sweater at me, because I wanted to think about it.

I walked into this store feeling like I was ontop of the world, but left feeling like a piece of trash. I try to be beautiful man, but Abercrombie won’t let me. They say I cannot be a frontdoor model because I don’t fit the part. It’s not right for them to do this, as I would be a great addition to the company.
The clothes make me feel young and hip, but the girl at the register says i should shop somewhere else. It was tough to breath in the store because of the strong perfume odor, that was stronger than my cousins wife.
I bought a v neck shirt and skinny jeans, but did not have success at nightclub later. These clothes are not as magical as people say.

Horrible place. they have some idiot with his shirt off hanging outside who is employed just to have his shirt off and stand outside. I was going to buy a gift card for a friend of mine but received an attitude from this chick who had a frown and never learned how to smile. I purchased the gift card at Barnes and Nobles instead. you walk inside the place and the employees ignore you because this place is known for that. I think everyone who works there should have their top off, even the girls… lol they never hire overweight people which is discrimination. I am about to vomit talking about this place.

2 stars for great selection. Otherwise the employees when I was there were obnoxious and not helpful. At one one point I felt like me and my sister were look upon as less for being Hispanic. They just had a judgmental face when they saw me and asked a question. This selection would be great at my local A&F.

The stench of Fierce perfume or the dim lights or horrible loud music don’t bother me that much… What is most awful about this place is the customer service and quality of clothing. Most of people that work here are pretentious, ignorant, rude idiots… sure they’re good-​looking but boy, are they retarded. I had to ask SEVERAL different staff members to help me find this shirt that I wanted. The women working there are witless white anorexic twigs. It took me forever to find what I wanted and when I bought the stuff and went home it turns out things were on sale as I looked on the website and they charged me full price! They dont have a slightest clue wtf they’re doing in there. And the people that work there look like they’re in hell and are so disrespectful. When I asked them questions, they didn’t know ANYTHING and had either this dumb look on their face or like they wanted to kil me. I feel so unwelcome in this santa monica store. The one in the grove is so much better, the staff there actually say hello to you. All in all, the clothes are of cheap quality and isn’t worth it. I’m not buying anything from them anymore. I’m boycotting this store forever. If I want good quality clothes for the same price I’ll go to banana republic, not only is it more classy but the clothes dont resemble rags after you wear it a couple of times. You can get better stuff for similar price that acutally lasts a long time unlike the horrible things they sell here. Boycott A&F!

Die Mode von Abercrombie & Fitch und der Kult darum, mag nicht jedermanns Sache sein. Der Ehemann runzelt regelmäßig die Stirn, wenn wir vor einem der dunklen, parfümierten Läden stehen, ich zu grinsen anfange und mit großen Schritten das Geschäft entere.
Ich mag den Stil von A&F einfach. Keine Ahnung was es ist, bei mir funktioniert die Masche aber. Ich möchte mich nicht komplett in A&F kleiden, peppe damit aber gerne meinen Kleiderschrank etwas auf.
Also führte bei unserem Bummel über die Third Street Promenade in Santa Monica auch kein Weg an der dortigen Filiale von Abercrombie & Fitch vorbei. Vor dem Laden war keine Schlange. Also nichts wie rein und die großen, gut sortierten Verkaufsflächen auf zwei Etagen durchstöbert.
Neben günstigen Sale-​Angeboten findet man hier die komplette, aktuelle A&F-Kollektion. Der Service besteht aus den üblichen klonartigen Mitarbeitern, die offenbar bei jeder Eröffnung gleich mitgeleifert werden, die aber alle auch wirklich außerordentlich freundlich und hilfsbereit sind.
Am Ende verließ ich das Geschäft glücklich und mit zwei neuen Kleidungsstücken, die vom Preis her auch nicht überteuert waren. Hier gibt es wirklich gute Angebote.
Fazit: Für Fans von Abercrombie & Fitch ist dieser Store bei einem Bummel durch Santa Monica ein absolutes Muss.

I don’t understand all the 1 star reviews for this location… it doesn’t suck… lots of varied employees and they all have different styles of approaching customers I suppose, but pretty consistent with A&F policies… many fitting rooms (3 or so sections) but only the 1^st floor was open… sales weren’t good, only 30% compared to 50% at other locations, but what do you expect @ 3^rd street promenade…

I don’t understand wtf is wrong with the employees that work at these stores. I had 2 huge returns (about 20 items) and they were absolutely not helpful during the process. I know it’s a lot of items they have to deal with but the bitchy attitude isn’t going to alleviate them of their work duty. It took 2 people to process the return and I was there for a really long time…

I couldn’t agree more with all the negative reviews. It’s painful on the senses to walk into this place.
The music is so loud my 1 year starting crying upon walking in… no exaggeration
or it could be the horrible cologne that permeates everything.
Management wouldn’t let my girlfriend into the dressing with me eventhough I needed her help to entertain the baby.
And when I asked if I could use their restroom as I needed to change my baby, they said no.
I think I will just stick with J. Crew & Banana. When it comes to customer service they really have it dialed in!
Not to mention not buying new clothes that reek of some crappy cologne.

The smell is overwhelming and nauseating!!! I can’t stand to be in the store longer than a minute! And it’s sooo loud!!! They need to turn the music down! This place is horrible, who will want to shop here when you can barely breathe because of the smell and can barely hear because of the loud music! I will never go back!
Oh ya, and the clothes! Too expensive and poor customer service! I am surprised this location is still up and running!

If you want to support young girls and eating disorders this is the place for you. The smalls are for 5 year olds and the larges are for about 11 year olds. It is also great advertising for sexualizing underaged girls and all in all this company should be ashamed of themselves. Dont blame the sales people here because they are just reflecting the corporate mission. Oh! As for the clothes, they are cute but overpriced and they don’t fit most people so don’t worry if you cannot afford them. Now they are under fire for padding bikini tops for tweens. Please folks, lets speak out by not shopping here. It’s the only way.

Die Abercrombie & Fitch Filiale von Santa Monica befindet sich auf der 3^rd Street Promenade — der Fußgängerzone.
Die moderne Filiale ist wie alle A&F Stores im Corporate Design. Dunkel, gut riechend und mit hübschen Verkäufer/​-​innen versehen.
Das spezielle an diesem Store ist die größe. Der Laden ist zweistöckig und hat einen sehr grossen Sale-​Bereich. Hier kann man wirklich sehr günstigte Schnäppchen erwerben. Auch wenn die Sales Tax in Kalifornien knapp 10% beträgt — es lohnt sich dennoch hier ordentlich einzukaufen.
Wirklich eine der angenehmsten und schönsten A&F Stores die ich kenne.

This place sucks, the customer service is horrible, the management is worse and no one working there seems to care. They only hire stupid kids who as someone else already stated don’t know anything about customer service. Seriously, it’s like a real world Zoolander in this store, attractive and EXTREMELY stupid employees. I hope A&F goes out of business, they don’t deserve your money. I went there to buy two gifts and bought a total of four pieces of clothes (which totaled over $ 200). After I paid, I asked for two separate bags because it was for two different people and the person who rang me up said «no». No?! WTF?! Apparently there is a store policy to limit customers to only one bag, which makes zero sense. I put down a lot of cash and I’m not about to be shut down by some teenager, so I asked for the manager, who once she arrived gave me the same load of shit. SO, not to be out gunned by these stupid assholes, I immediately asked for a full refund… and then right as they thought I was going to leave, I RE-​BOUGHT the same shit on two separate transactions and got my two bags. My gf was with me, so I simply handed two of the four pieces to her, I got my bag and she got «hers».
BOOYEAH!
All those years of college, on the job training and months of practicing your shitty customer service and you just got wrecked by a simple minded customer who was trying to «two bag» you. Not only did you tight shirt wearing monkeys have to go through all that crap of figuring out how to refund me my money, listening to me bitch and moan, wasting your time bro… now you’re paying the man twice for the credit card transactions AND I’M GETTING MY TWO BAGS!
Here’s to you young man who strikes the blue steel look every time I walk in… peace out bro.

I agree totally with everyone here. The service is terrible. This store is full of lil punk ass kids who dont know or care what they are doing. They just stand around and dont help u and give attitude as well as arguing with my boyfriend about us sharing a dressing room when the girl who was working there told us to go in together !!! If u want bad service and would like to be treated like shit from a store full of teens, then go right ahead and shop here this is the place!

If you have to shop at an A&F, don’t shop at this one. They’re horrible! I guess it doesn’t help that the only people that seem to work at this location are high school sophomores and they don’t know jack sh*t about customer service — they’re MUCH too preoccupied with the prom and cheerleading and their hair.
I don’t mind buying the shirts… just (a) don’t buy them regular price and (b) don’t buy them from this particular store.
P. S. If one wants to make the trek, there is an A&F outlet in the Ontario Mills Mall.

Bad service. Really bad.
If I went alone to that store NOBODY would ask me if I needed help.
But when I went with my boyfriend, the same guys would speak to us 2 or 4 times! F*ckers. I guess they eat the same fruit that I do.
And they are also kind of racist.
The clothes suck. Its the same as the last year. I dont see any difference between the collection of Spring 2007 and 2008.
So I decided to buy clothes for women and stop buying teenagerss t-​shirts.
Its lame.