The Home Depot

Susan helped us make decisions with blinds and she was professional and very courteous! She was very knowledgeable and she really took her time in helping us! If you need help look for her! Thank you Susan.

Was very dissatisfied. I went to get paint and no one wanted to help me, I’m younger so I still don’t have all the experience. I showed one of the workers a picture of what I wanted and he said that doesn’t help go over there and pick a color. THIS IS YOUR JOB OFFER SOME ASSISTANCE. I also witnessed two males taking badly about another customer as he left. There was a lot more than this that went wrong but you get the idea. I will never be back for paint.

great staff usually

They can’t seem to answer the phone to answer a question about power tools. Left me on hold for 20 mins, not sure how long it would have been but I decided to cut my losses, Hang up and go to OSH. I would expect better from Home Depot, maybe it’s just this location…

I have had decent luck with Home Depot locations in the past, and as a new resident to the area they were my first stop for a new washer and dryer. I called the store when I asked for appliances I was connected with the department, however since no one was working it kept ringing back to the operator. This happened 3 times before the receptionist finally let me spit the words out no one is answering the line! So I went ahead and drove over to the store. The «customer service» desk had 3 workers standing at it while they were chatting, but the appliance department was empty. I asked an employee for help when he went to «find» someone who could help me but never returned. I found another guy who went to find someone, but when he turned up empty handed he came back and said he could help. All of this happened on a Friday at 11:00am so not a peak time that one should expect to wait for service. I had money on hand ready to buy and even when trying to give them the benefit of the doubt, I was told the delivery schedule was limited because they share a truck with another store and they only deliver M-​F and usually less than 3 stops per day. Are they wanting to go out of business? I know they have limited competition in the area, but it doesn’t mean you can treat potential customers poorly. Higher your standards of service the community deserves better.

I’m a fan of this store!
PROS: staff are helpful and friendly; I consistently find what I am looking for; checkout experiences have been quick/​efficient
CONS: none
I come to HD on average of twice a month, and I don’t frequent the stores in Lompoc or SLO. I’ve had only positive experiences at this store…
Cheers!
RS

It would seem that everything I buy here is made very cheaply. I have bought tools on more than one occasion and they don’t last more than a couple months without something going wrong. I have a feeling that name brands have their own Home Depot line they put out which is just not exactly up to par so to speak. The only saving grace this place has is that they will take anything back even if you don’t have a receipt. Other than that I would recommend buying any tools from a tool store or online from a reputable dealer. People are cool but the merchandise just doesn’t cut the beans so to speak. Sorry guys

The Lompoc store is cleaner, better stocked, and the workers are more helpful there. Santa Maria store is run down.

Bought a 3 lamp LED outdoor fixture that appeared repackaged. It was the last one on the shelf, so I bought it, thinking they wouldn’t put a defective product back on display.
Wrong. Stripped threads revealed why it was returned. I drove back to the store and asked for an exchange. They were out. I asked the return girl to have words with whoever restocked a defective item. She made an excuse for that person.
Bottom line: They were out, so they had to order from the Lompoc store. Since I had now made TWO round trips because someone restocked a defective product, I asked for the Lompoc delivery truck to stop by my house on the way (it IS on the way). She said they would not. Not willing to make THREE round trips for one product, I refunded and am GONE, done with them OSH and ACE… I’m headed your way.
BTW, because someone restocked this bad product, I now have exposed electrical, and my time sensitive install is delayed. Shame on them for not taking care of their customers better. Bye.

Worst Home Depot we have ever experienced. It is nearly impossible to get the employees to help as they are busy chatting with each other and ignoring the customers. They act blaze like they are bored or being put out when you can finally get ones attention to get assistance. They are not knowledgeable at all in their areas and are unable to answer the most basic questions. Most of the staff are very young and are more interested in answering their personal cell phones and texting their friends, then they are working. The SLO Home Depot is night and day from this one in Santa Maria and we wonder why… It’s like there is no manager at the Home Depot Santa Maria and the kids are left to do as they like. There have been exactly 3 staff members who seem like they know what they are doing. An older, grey haired man in the carpet department, a lovely middle aged African American woman in customer service and a young, dark haired man with a goatee and glasses in customer service. The woman in appliances spent 25 minutes complaining about her personal life instead of assisting us with a purchase and one young mexican girl said something in Spanish under her breath at us which I am sure was profanity. Like I said, the Worst Home Depot, we have ever been in. When we asked at the Home Depot in SLO about it, they told us they hear complaints about the Santa Maria Home Depot all day long, every day.

If you’ve been to one home depot then you know what to expect here.