The Door Stop

When it came to the actual instillation, the guy was very good. When an issue arose he was able to modify and make adjustments on spot. If I could hire him directly, I would. This is the reason my review is not one star.
To have the order placed, the appointment scheduled, even to get a return phone call back was just impossible. I was told twice that I would hear back from them. I waited a couple hours, nothing. I waited a day, nothing. I called back on the third day and said how unhappy I was. That I would be giving a poor review. It took a month and a half after the quote was made and signed on to even get a response back if the parts were ordered. Then it took 3 days to even get a response to when I could schedule to have the doors fixed. When I had to make the threat of a poor review and how much an unhappy customer I was, I was told once more that I needed to be called back. Then bam! They responded within 15 minutes to say the guy was on his way to make the instillation. Poor customer service, which is something that should be VERY IMPORTANT when you are spending $ 1,000+ on a warehouse door and fixing the hinges on another. Covering their butt on the threat of a poor review? Obviously I’m giving it anyway. Hopefully this business will learn and treat the rest of their customers with 5 star service to match the great instillation.
Overall, I would not recommend this place.

I’m updating my review to add that this business did apologize to me, which is pretty rare. I really do appreciate being acknowledged and so I rescind my negative review!