Macy’s

I used to work here, so I know what the bad reviews are all about. This store is understaffed, and in dire need of a make over. The fitting rooms and bathrooms are just ghetto! The only good thing about it is the cosmetics department. In SM there is no other place to get upscale cosmetics and fragrances. The rest of the store is really nothing special. Overpriced crap.

This Macy’s location makes me wish I had a different name (my name is Macy). Walked in today and this store was such a filthy mess. It’s expected to have things a bit out of place during a shopping season, but this was terrible. We couldn’t even walk through the shoe department as there were mass amounts of shoes all over the floor. Clothes all over in random sections and on the floor as well. Mannequins torn apart also lying on the floor in the clothing departments, with no clothes on. Let me just say, these mannequins’ top halves are pretty realistically made… had to put a shirt on one of them myself. Either there’s a large shortage of staff or they need to train their staff to be a bit more rational with their duties. Unfortunately this is the closest Macy’s to my home by a half hour or else I wouldn’t come back.

This is not a review on the store but on customer service. We usually go here and get bad attitude, but today was a whole different story! The girl named Sonia who works at the purse register is the best! She actually engaged in talk and helped me and my mom out a lot. Macys should get alot more people like her!

I love going to Macy’s. That being said, this is the worse Macy’s I’ve ever been to! First, the floors are disgusting. The carpets look like they haven’t been cleaned since the store originally opened. The tile, from what I understand is a newer upgrade, however they look old and dirty. Every Macy’s I’ve been to, all across the country, always have nice clean floors with tiles that shine! Second, aside from the mostly friendly makeup counters, good luck finding someone to help you, and when you do, don’t be surprised if they look bored and annoyed. Terrible customer service! I even complained once about the stores poor state, and all I got was a shrug. I can’t fault Macy’s in general, from my experience Santa Maria has poor customer service. But come on! Take pride in you work and be thankful you have a job. That being said, HQ should be notified about the bad rep Macy’s is getting from this store alone.

It wasn’t as bad as I thought it would be from reading the reviews. I didn’t go into the dressing rooms, so I can’t comment, but the store seemed clean. The shoe department has a very limited selection, but I did find two pairs. The salespeople were nice, friendly, and I didn’t have to wait for assistance.

Not a fan of this Macy’s. The dressing rooms are indeed filthy! The rugs are tore up from years of wear and tear and many of the stalls don’t have proper locks on them. The employees are just flat out rude. I’ve been asked, «what do you want?» when I’ve asked for help. Employees have also followed me around to make sure I’m not stealing anything. I don’t really care for this one, but if you have to go then just make sure you are prepared.

There is a sale on & not enough clerks! The shoe dept. needs a coat of paint & elbow grease! I worked in Macy’s as a teen & this wouldn’t have been acceptable!

Happened to be in SM with my daughter who happened to need a swim-​suit. It was my first visit to this particular Macy’s. The first thing I noticed was the displays (mannequins). They seemed poorly styled, sloppy, like the clothes were the wrong size or the associates hadn’t touched them up since the mannequins were changed. The racks were also unnecessarily messy, as it was a Tuesday afternoon during school-​time. She found something suitable to try on and we went into the dressing room, which was absolutely disgusting. How can a store be torn up THAT badly (I’m looking at you, carpets!)… Does «corporate» EVER walk this store and look into those fitting rooms? I would not have tried on or purchased anything for myself just based off the fitting room situation, but lucky for Macy’s my daughter really needed a swimsuit and we had to buy it that day. So sad, I really wanted to like the store, but it was just too gross for me to go back, willingly.

Well I have always loved Macy’s, but their clothing has changed! Very hard to find sizes and styles, very unorginized. Really doesn’t look like they are on top of their business. Clerks are difficult to find and mostly much lower quality merchandise than they used to have. It feels like they are really not up scale anymore and may not be around much longer. Not sure now where to go for good quality clothing!

Good clothing selection. Help is spotty — some women/​girls are helpful and friendly, others, not at all! The mall is horrible! Go in through Macy’s, leave through Macy’s.

I WILL NEVER STEP FOOT IN THIS PLACE AGAIN!!! worse customer service I’ve ever had! I rank this as bad as the two motorcycle dealerships here in town!!! «„THATS BAD“» so I have $ 800 cash in hand to buy a rope necklace that online said was on sale and in stock at town center location! I go in Macy’s and every department was empty no sales lady’s anywhere! And the departments that were ocupied were busy helping customers !! That’s fine, but I couldn’t get No one to even acknowledge me! I finally track a lady down ask where I can find the neckalace! She points and says other side of that escalator!!! Witch I went like a dummy to another dead end!!! After 10 min of getting the run around I finally thru my hands up in frustration and left! It’s almost like if your a man in macys good luck getting any type of service here!!!

As i walk in i noticed it was very slow for a Sunday so i thought great at least i will get great service, not one single greet i was up and down different departments and no one asked for help not even a simple hello. Very sad to see that i thought i was at a walmart. A saw some employees talking with each other, very insulting. I will never come back here!!!

I feel this is not a real Macy’s. I read the sign that says Macy’s but when i walk in I feel like im at a fancier version of kmart. The prices and items scattered about are a huge difference from regular Macy’s. This store had a DJ in the middle of it today. He was good but playing hip hop in the middle of a «upscale» retail establishment? and the perfume cloud omgosh! I could smell it throughout the whole store! This store seems to be a outlet version of Macy’s maybe to target the lower income markets in the area but it cheapens the store and makes me feel less luxurious buying expensive things from them. Not a good version. The staff is also not very upscale feeling. The management seemed to be only there because they started as cashiers 50 years ago and couldnt be fired so got promoted type thing. I dont like the outrageous makeup and unproffesional attire the women working where wearing and am quite underwhelmed.

It never fails every single time I go in to Macy’s and shop their Loss Prevention follows the heck out of me. At first I just ignored them but after shopping their for years it’s so irritating. I have a Macy’s card and DO NOT STEAL!!! I don’t know what to do I’ve mentioned it to the cashier in the past but don’t know what to do now. I usually end up hurrying up to buy my stuff and leave real quick. What’s funny about all this is I can spot them the min they walk past me one of their many times. I’ve been told by an employee their that I’m the type of person they look for, Really! Are you serious. This is the reason I only shop their when I really have to which isn’t very often. I would love for the manager to call me and talk about this. Thy won’t though.

Excellent service and very easy to shop. I only brought shorts and needed to get a pair of pants. I love their Levi department and got the perfect fit. I also found a few more items and did the wedding shopping done for the wedding I was traveling too. I come through Santa Maria often and will definitely come back.

This Macy’s is a bit messier than most The quality of the clothing is sub-​par. This is definitely a lower-​end Macy’s. I wish they would carry a little bit more higher end products.

Terrible customer service ! I had to bring back clothes I purchased last week to have the sensors removed. (no biggie, mistakes happen) I walked up to a register a saleswoman was right behind me fixing clothing racks, she didn’t acknowledge me then two other saleswomen came to the register to clock-​in. They didn’t acknowledge me either, they left and the first woman went to the back. What’s so hard about saying «someone will be right with you «? I ended up going to a different register.

I live in AG and Macy’s is the closest «nice» department store to us and we went there for a sports coat for a new job. I was pleased with the selection of low cost coats. We found one that my wife liked (yes, if you are married you know this is the only opinion that matters). The coat needed a little tailoring, that is where things started to unravel. The sales rep gave me a great quote on the tailoring so I decided to come back with some old coats at home and get them done too. Great plan, right?
I came back the next day only to find out from the manager that they don’t do it there, they send it out to LA, it takes 4 weeks, and she admitted they don’t even know how to fit the coat and mark it properly to get the tailoring done right. They recommended a local dry cleaner (who had horrible Unilocal reviews) … oh how I miss Gottschalks in SLO.

Now I remember why I shop online. This Macy’s is horrible. One person working the shoe dept. and they don’t have any regular sizes in the styles I ask for. This is the 3^rd time in a month I have given the store a try but no more wasting my time. Clothes are strung out on the racks… resembles the clothing racks at Target or Kohl’s. Not all Macy’s are like this… unfortunately this is our town’s only option for upper end department store.

Giving one star is generous for this Macy’s. This is the worst Macy’s I have ever been in and probably won’t go back, if ever for a long long time.
For starters this place is filthy. Dressing room mirrors are so filthy it’s hard to see what you are trying one and the lighting is almost non existent. Not even sure how often the jewelry counters are cleaned and do they even own a vacuum or have a housekeeping department.
I used to shop at the Macys in San Jose and even before it was remodeled it was nicer than this one. I can’t believe corporate would let this Macy’s get this way. I even wrote a review directly to the store and it was probably to deaf ears.
I spend a lot of money at Macys and because of the condition of this one I can honestly say I will be saving a good chunk of change because I have changed my shopping patterns to other stores rather than go to this depressing excuse for Macy’s.
Once a loyal Macy’s shopper, not anymore thanks to Town Center Macy’s.