Enterprise Rent-A-Car

The customer support was top notch. They were friendly and courtesy and conducted themselves in a professional manner.
The cars however were less than satisfactory.
My first car was a dodge dart, not a bad car clean and nice but the oil life was at 4% when I got the car. Didn’t notice until I was half way down the road. The tires were low on air and the windshield washer fluid was empty. By the time I could get a hold of someone to replace it the oil life was at 0%.
When I switched out the car I got a hyundai elantra, another clean car but also had a low tire.
Overall the experience was okay, I just expect with the price of there rentals they’d take better care in prepping there cars.

As a retired Road Warrior who has rented hundreds of cars from hundreds of car rental agencies around the world, I have learned many lessons when it comes to renting cars. One, it takes time. Two, customer service varies wildly from brand and rental location. Three, always carefully check out your vehicle before signing anything, and always smell the inside. Four, set up your mirrors and learn the car’s controls before you leave the parking lot. And five, double check everything.
It also helps to be pleasant to the people who work at the location. I can’t imagine what these folks go through, dealing with an ill-​informed, rude, ignorant public much of the time.
I’ve rented several cars from the S. Broadway and airport locations of our local Enterprise. Without fail, the staff who assisted me have been professional, courteous, efficient, and helpful. The vehicle selection isn’t always the best, but that can occur in any smaller shop.
The pickup and delivery service is a big plus for Enterprise. Customers must remember it.takes.time. Allow for it.
This shop could use larger lot and slightly upgraded office area. It does have a good, central location for the city, though.
Compliments to the manager, who apparently sets the standard for customer service at this location.

Stay away from this place, after telling me on the phone that they could pick me up for a car rental in Nipomo 10 miles away, it turns out they can’t as it was for Grover Beach’s location to pick me up (15 miles away) now I am without a car such a business like this deserves to fail, terrible service and false advertising.

They really try to rip you off. The car Lompoc was going to give me was 9.99. This branch charged me 3 more bucks for the same car. Really. They are always slow. The people are nice. But I just want to get my car and go. And they gave us a car with expired tags. Really???

Not impressed with the Customer Service. I did not get the vehicle I booked over the phone, instead they gave me something else and acted like they did me a favor. NOT! The girl who walked me around to my vehicle kept me out in the RAIN while doing her paperwork and finally I INSISTED that she pull the vehicle into their garage to finish the instruction. Hello… it was raining, I was soaked her paperwork was all wet, they have a Covered Car area! Really…
The next day while trying to return the vehicle, while waiting in line I got to hear the arguing and unprofessionalism of the Enterprise Rep dealing with his customers.

On the plus side, the vehicle did not break down, and even though we were crammed in like sardines, the DVD player worked, which made the trip bearable. We would have been more comfortable if we got the vehicle I originally booked.

Terrible service.

My insurance company sent me here after having car accident. They are alright, one thing is the car they gave obviously smells like someone smoked in it. My kids have asthma and I know that it is not good to expose them to it. To make me happy, they said that next time I rent a car with they will give me an upgrade for free, we’ll see how it will go. Btw, they gave me Hyundai Elantra 2011, I was surprise! It is good for an intermediate car! Good ride with a good gas mileage.
Follow-​up next time!