Comcast Service Center

The new xfinity 1 system is unwatchable. Picture freezing issues. Lip sync problems. Sound cuts out. Comcast knows about the issues but won’t address them. Very poor customer service! Avoid at all cost!

Customer service SUCKS
I agree that their tv service, phone and Internet are good but forget about going in and doing anything unless you have an hour or so to spare. Waited in a very long line for 15 minutes and no one moved. They need to re evaluate how they service people. I merely needed a replacement remote and the guy in front of me just wanted to pay his bill with cash. Ridiculous you have to wait for them to explain and help people with more in depth issues.

well another one of my fun 1 star reviews! well let’s begin from the beginning ‚! went to take back my cable box because just to expensive, and was talked into bundling my hi speed Internet with my phone to save money lol ‚! so I signed up, and was told installer would be at my house in 3 weeks to make this happen!, three weeks go by and a guy shows up hooks it up all is good, he leaves and twenty minutes later Internet leaves!, call tech supervisor tell him Internet is down said he would fix it from his office!, that was the last call he took from me ignored my other three calls,! tech knocks on door looks at my set up fixed it left, ! twenty minutes later Internet is down again!, so I start looking at it myself and see one of the cables in port one is plugged into port 2 on the back of the modem! explains why my Internet didn’t work! anyways I always thought the installers were the Comcast vans I see,! there not there indipendent contractors!, not a good way to get things done!!! just a bad day for me!, !, just wanted to share! should of got direct tv!

Signed up. Given one of their «gateway» modems at $ 8.00 a month that also serves as a router, but I don’t want to use their router because I own an expensive Apple Extreme that works just fine.
Self-​activation did not work. Phone techs could not get it to work. A tech sent to my home to figure it out and I was told there would be no charge because they could not get it to work via self-​activation. Nevertheless, they charged me $ 99.00 for the tech to set it up.
I called and complained and after going around and around, explaining and reexplaining, customer service said they would remove the charge. Next bill, they’d removed only half of it and show my account as «past due.»
I’ve yet to be charged what I was told I would be charged, and I can’t figure what Blast is and why I should pay an extra $ 11.00 a month for it. Finally, after signing up for Comcast’s six-​month «deal» less than two months ago, Comcast has already raised the prices on Blast and two pieces of equipment rentals, plus the accompanying higher fees and taxes!
People, it is time to write your federal senators and state legislators and request their help. It is their job to help us with such matters, and they do. Companies don’t like receiving inquiries from elected legislators about problems their constituents are having. It’s worked for me twice in two different states; one was Verizon refusing to cancel my account when my contract had expired and the other was Bank of America literally stealing money from me. One letter from my senators and I received my money back and apologies.
Write your elected officials at both the federal and state levels and tell them you can’t take it anymore and you want Comcast reformed, as well as the entire telecommunications industry because Americans are being robbed and cheated and you expect your government to protect the people. Also write to your city councils and/​or whatever agency or organization in your community gives Comcast the license to implement their monopoly in your area and tell them you want it given to a competing company.
Until we start making demands on our government officials, Comcast and other companies will continue to get away with mistreating and cheating us. It is the American way.
Comcast can be there only because it has the license to be. That license can be taken away and given to another company any time your oversight agency decides to do it.

after the 5^th time returning something I have continually been charged for the service even after I discontinued the service or returned the DVR, digital adapters. Had a service call that was their fault, technician told me I would not be charged. I was charged, called back after not seeing the deduction, was told it was removed, it wasnt. Called back 3 – 4 times and continually told it will be removed, IT STILL HASNT. They are so corrupt it makes me sick!

Worst possible customer service out of any business I can think of! Decided to give Comcast another chance with cable and internet. I set up internet myself and cable wouldn’t connect had to set up a appointment to have someone set it up. Schedule within a week later between 8 – 10 am I have been sitting at my house waiting for them to show up 3 and half hours later and still no one!

The cable and internet is fine. The customer service is TERRIBLE unless all you can speak is Spanish. The customer service is nice to people who only speak Spanish.
That doesn’t make sense to me either.
I can’t wait til my contract is up.