Chang Ian DDS

wow, is this endodontist a jerk. horrible experience from the first (of many) calls to his new front desk woman named sylvia — to arguing with him until my husband and i left his office. i was told sylvia was new, and boy did it show. new is one thing, but incompetent is another. chang is so cheap he probably gets terrible employees in general; i don’t think he even bothers to have front office staff on fridays (nice touch, idiot). i went over and over with sylvia about my type of insurance plan. she didn’t understand and wouldn’t call the cust. serv. ph. number i provided her with. i kept explaining that dr. chang had signed a contract with my insurance and he was obligated to go by their fee schedule. neither sylvia nor dr. chang could wrap their heads around that. of course that’s the way all doctors get patients; they sign up for insurance plans to gain their books of business (i.e. paying customers). chang didn’t want to take any responsibility for his bait and switch trick. just wants more money. his prices were higher than everyone else i called (about 5 others). he pulled an entitled arrogant trip on me and denied me service after i came in with a toothache that would either need a root canal or an extraction. this was on a friday and my face was swollen. he wouldn’t adhere to the insurance schedule and said he wasn’t in my insurance’s program. i offered to show him the webpage where he is listed and he said he didn’t care. and i kept telling him i had my husband & i had been out of work for a long time and i was trying to fix my tooth problem before i had an interview scheduled for the following Wed. he couldn’t have cared less. i have rarely seen such behavior in a supposedly professional doctor.