Wells Fargo Bank

A teller took an unauthorized withdrawal from my account of $ 500. When this was addressed, the personal banker was decent. But when calling to check up on the status of this «mistake» as they called it, the lady who answered the call, could not figure out how to transfer my call the the branch manager. So after 3 minutes of listening to this lady B-​S-​ing with her colleagues, she hung up on me. It took 6 more phone calls to get ahold of the manager. I did not receive as much as a mere apology from the manager. All she could fathom was stating that the credit was currently in process. The teller who took an unauthorized withdrawal from my account has supposedly been working at this branch for 15 years, which is why they rendered this as a «mistake.» This branch is very poorly managed. «Mistakes» should not happen like this and as a customer since 2009, some respect and reciprocity would have been nice. I’m posting this review so any potential customers can know what they are getting into. Please be cautious about banking with this specific location.

I just used the notary service and she couldn’t have been more lovely. For her I give five stars. However, this bank has systematically begun to destroy my credit by opening cards without asking my permission, closing them when I complain, trying to set up lines of credit I am not qualified for and then continuing to try and open up more cards to replace the one I closed. My guess is that they have taken my credit score from 735 to 600 and something. I have spoken with over a dozen people in person, on the phone, trying to clear this up. It has taken hours of my time, and I feel violated and mistreated. Next step BBB. People should not be treated this way, and people should not fear for their financial health. Our banks should protect us not destroy or financial reputations. I am livid.