Santa Fe Modern Dentistry

Very nice, accommodating, and get along nicely with each other. Pleasant office to visit.

Again, the most painless and thorough teeth cleaning by IONELA SHAW! i am so grateful to have found her and dentist, Dr, Ryals; both have dispelled my long time fear of dental work. I can’t recommend them highly enough.

I had a check up and cleaning and everyone was very nice and professional. The office is bright and cheerful and welcoming.

Really really did not appreciate the dental x-​ray technician continually making mistakes while shooting the x-​rays. I counted a bunch of mistakes, requiring re-​shoots. When the technician was finished I asked «how many reshoots» I was told «3» by the technician, clearly annoyed I’d been noticing the errors, but by my count there were more than three. So I got extra doses of x-​rays that I didn’t want, because whoever was operating the machine kept making mistakes!
I’ve had x-​rays done every few years for decades and I also have never seen a dental x-​ray machine aimed the way it was.
Finally it seemed completely superfluous and unnecessary for Modern Dentistry to do this 360-​degree wraparound x-​ray view. In all the years I’ve visited dental offices no dentist ever needed such a fancy digital view, especially when they still do a full set of conventional images.
By the way, it’s weird walking into a dentist’s office and seeing candy offered all over the place. Not to mention CAUTION-​DANGER! tape streamed all across the company’s logo sign.

I had a root canal/​crown that had failed from another dentist in
was very painful!!! Santa Fe Modern dentistry got me in on a Friday and took x-​rays and the dentist Kelly Ryals told me that it was infected. She gave me a prescription for antibiotics. I asked her about pain meds and she told me ibuprofen would work great. I trusted her and went home. The pain got progressively worse and by Saturday morning I called them to get something for the pain. No answer even though it says they are open on Saturdays. We drove 16 miles in to their office. CLOSED! By Sunday my face was swollen and super painful. Drove back in on Monday and showed the receptionist my face and asked to get some pain meds from Kelly Ryals. The nurse came out and said Kelly Ryals said NO!!! I was in shock! I asked why? They said that because I was an emergency patient they would not give me any pain meds because I might not show up for my appointment a week later. This is just crazy to me!!! I told them Kelly Ryals must be an incredibly cruel person. My husband was so mad when I came back out to the car that he went in and cancelled my next appt. The New Mexico State Dental Board says that dentists should never let their patients be in pain. I intend to file a grievance against her. This is just insane. I am 65 years old and not a drug addict! The pain I experienced was some of the worse I have ever had. I would never recommend her to anyone… only if they are into pain!!!

I had a front tooth pulled yesterday. It was an amazing experience. Can I say I loved it? Does one love the dentist? Does one love to go to the dentist? Well not really but This was the best dental experience I have EVER had. Wow!
Painless, of course! Dental work is expensive even with good insurance but what a difference with the newest tech stuff.
A+ guys.
Thank You
Phil

I give this place 0 stars !! My Wife made an appointment for me for a cleaning. I had already been here before, when I got to the office, the receptionist /​scheduler Brittany told me I had been established as a new patient & was not scheduled for a cleaning. She said she didn’t know why I was put as a new patient since she scheduled the appointment herself. My Wife did mention she was very rude on the phone. I experienced the rudeness as well! I told Brittany I took the day off & lost a whole day of wages to get a cleaning. She responded with (yeah, well you’ll have to come back in May.) This was very unprofessional of Brittany, I will recommend my Friends & Family NOT to visit this office! My Wife has since cancelled her appointment as well.

I liked this place the first few times I went there and then I had a really bad experience. I had an afternoon appointment for a cleaning and I had to wait half an hour after signing in before they took me back to the chair. The dentist came in for about five minutes, was really unfriendly, and then I waited about another fifteen for the hygienist. They kept telling me that she would be in but after an hour with no cleaning, I just walked out with no one noticing. They didn’t bill insurance for the cleaning, thank goodness, but I never even got a call or anything. They are clearly so busy that they don’t need me as a patient, so I’ll go somewhere else.

I am so surprised by the negative reviews for Modern Dentistry. I have lived in Santa Fe for over 10 years and this is the best total dental office I have found. From the receptionist, hygienist, insurance specialist, the surgeon, the dentist, I have always felt really well taken care of.
Also, I have not always had insurance and they were able to work with me. Maybe these negative reviewers don’t know how their dental plans work or simply didn’t know how to ask for help getting assistance to pay for their dental work.
Let’s face it, going to the dentist is like pulling teeth, not the most fun thing in the world. I have had X-​rays and cleanings, my wisdom teeth out, and a cad-​cam tooth made in their office. They are caring and efficient all around in every experience that I have had at Santa Fe Modern Dentistry.
Maybe the air conditioning is too cold in the summer.

I chose Modern Dentistry honestly because they always looked busy and they have a great location. The staff was not only sweet but super helpful and knowledgeable. I feel very comfortable referring others to them.

Wonderful, competent, caring staff sensitive to the individual needs of each patient. Certainly felt well-​cared for. Highly recommend to anyone needing an exam/​xray/​cleaning.

The Dr. was very nice, and the staff kept me relaxed. I am from out of town, and they got me in as soon as possible. I also think it great they don’t use silver almalgams anymore.

I waited 6 weeks for my appt. I told them I had Humana Dental Insurance. When I presented my Humana card I was told by Jasmine they don’t take Medicare. This is Humana Dental Insurance!!! Yesterday I had Humana call this office and confirm my coverages. Today I was informed only a teeth cleaning, exam and xray would be covered by Humana. They charge $ 59 for this service. Again I called Humana and again an Agent confirmed my coverages to Modern Denistry. Even though I was still early for my appt, the receptionist cancelled my appt. and wanted me to re-​schedule. Why would I want to do that after being given erroneous information, being treated rudely, and having my appt. cancelled?
I agree with another comment… this dentist obviously has plenty of patients and doesn’t need new ones and obviously doesn’t care how his staff treats new or perspective patients. I would hope Dr. Fairchild reads my comments.
It appears they will take my insurance to examine me and then hit me with a huge dental bill that I should pay 100% out of my pocket. I filed a formal complaint with Humana and advised Humana this dentist should not be affiliated with Humana.

Called today, 12÷27÷12, at 11AM due to a broken molar. At 3PM I walked out of the office with a fully restored tooth, crown and all. Very impressive.

This is the most pleasant dental experience I have had in my 30+ years. Super helpful front end staff, and marla is the best hygienist to EVER clean my teeth. Dr. Ruiz saved one of my teeth that another dentist told me I would have to have a root canal on. I have already recommended two of my friends. Thank you to this wonderful team. ;)

The two previous reviews were solely made on the service side of Santa Fe Modern Dentistry. Fortunately, I did not experience those problems.
SFMD advertises itself as «affordable» dentistry. $ 69 startup, you say? Sounds great! My first experience was fine. I made a follow-​up appointment for a cleaning 6 months later. That following appointment went like this:
The dentist used amotorized plaque cleaner. It was uncomfortable, but I didn’t think much of it. Then the dental assistant, not hygienist, who can’t be over 19, proceeds to polish and floss. It was lame, at best. I think she missed a few teeth.
Well, whatever. I go to the front desk to pay, already feeling a little ripped-​off. The bill was for $ 150. I had been told, and it’s advertised, that a cleaning is $ 80. I ask what happened. They said they did an exam along with the cleaning. I didn’t sign up for an exam. They did an exam last time. And aren’t exams included? Then they hand me an updated sheet of the work I need done. The price has gone up from $ 2,000 to $ 6,000, yet the work is all still the same as it was before. Hmmmm… Prices are negotiable to regular dentists, anyhow. So this isn’t «affordable dentistry». Especially not when they are sneakily tacking on services at extra costs.
Later that evening, half of a molar fell out of my mouth. The dentist had been spending a lot of time on that particular one. And wouldn’t she have told me if it was broken, or compromised? Maybe it’s a little far-​fetched to say this, but I feel like I was set-​up so I would do the work with them.
Save yourself the pain, trouble, and tears, and go to a regular, reputable dentist in Santa Fe. Don’t be fooled by the «affordability» of Santa Fe Modern Dentistry.

Called for an appointment… no answer mid-​morning on a workday. Figured they were busy, called back in an hour. Got put on hold and eventually hung up on after waiting for five minutes. Waited again and called back and was told by an answering machine that they were closed. Hey– I am just a stupid new custiomer– what do you need me for? Apparently they have all the business they can get. I will not be calling this business again.

super sucky wretched service. having waited 3 MONTHS for my appointment, i was phoned two weeks before and informed that the doctor was canceling all his appointments that day, and they have no openings for another 3 ½ MONTHS. way to honor your commitments and your customers, santa fe modern dentistry!!!

Best service and staff I have experienced in a long time…
I had a crown put on which Mario Herre jon — Ruiz DDS (my new and only dentist now) made for me with the new technology they have on site and a tooth extracted. I need extra TLC at the dentist because ever since I can remember I have a HUGE fear around getting my teeth worked on.
if you are looking for a great dentist go see Mario Ruiz .
thank you Everyone at Modern dentistry Santa Fe.
Also the prices are better than fair and they have all kinds of great plans for affordable dental care… really go see them.
K.A.G