Hotel Santa Fe, The Hacienda and Spa

This was the hotel we always stayed in before the kids came along. I got to stay here while on a conference in Santa Fe. The hotel has great grounds and is easy walk to the Train Depot with all the shops and restaurants. Hotel reservation people are extremely helpful and will go out of their way to do what I wished. I had dates wrong and changed my arrive and depart twice. The first time was within the allowed time, but the last one was past the 48 hour time limit. The concierge was nice enough to allow my changes without charging me the usual fee. Thank you! The hot tub is also the best. I liked to visit the hot tub when it was snowing the sidewalks are heated so you can walk back to the hotel in your bare feet. Thanks to the unusual warm weather, heated sidewalks were not needed. The hot tub is great either way.
We searched for gym, but never asked personnel for directions. So we never go to check out the gym. The night we stayed had a gorgeous full moon. Which I don’t mind when I am awake. It becomes a problem however when I need to sleep. The bedroom had blinds, but no black out curtains or any curtains at all. I spent most the night awake because the full moon lit up the entire room all night long! I don’t remember the beds here being this hard either, but it could have been because the moon was keeping me awake and I was just uncomfortable sleeping. Since I was awake I checked out the patio. What a delightful place to sit and enjoy the night. Our room over looked the pool and hot tub area. All over looking the trees. What a view!
Another unique feature of this hotel is the coffee and Tazo tea available on each floor. Nice to not have to walk down to the lobby! Staff was happy and efficient.

The Hotel Santa Fe was the perfect place to stay. I genuinely cannot think of a single thing they could have done better.
The rooms were small and intimate, which was perfect, as it was just my fiancé and I staying there; they were also impeccably clean. It is extremely conveniently located, and yet still offers a free shuttle into the nearby areas. I appreciate that is has free parking for guests (Santa Fe is notoriously bad to park in). I also love the fact that it is owned and operated by local Native Americans.
First off, customer service at the hotel can’t be beat. My fiancé and I were on our way to Santa Fe from our stay at the Grand Canyon, and ran into some traffic on our way. I called the front desk to express my concern that we would be late, as we had a couple’s massage booked for 8pm, and it was looking like we would get there only a few minutes before this. The concierge told me that he would pre-​check my fiancé and me, so that we would just have to walk in, sign the receipt, drop our bags, and walk over to the attached Spa. The porter took care of getting our bags up to the room while we were in relaxation bliss over in the Spa! I should note that this was, bar none, the best massage I have ever had. When we finished up there, we made our way up to the room, which was adorably furnished with local-​made furniture and décor.
In the morning, we ate at a nearby restaurant which was just a 5 or 10 minute walk away, since the hotel is so conveniently located right in the heart of downtown Santa Fe. We got caught up in exploring the city and walking around all the shops that we realized it was going to be a rush to make it back and pack up the room for the 12pm check out time. I called the concierge again, and he told me that it wasn’t a problem at all – he would push our checkout time to 1pm!
The Hotel Santa Fe is somewhere I would go back to in a heartbeat.

I stayed at Hotel Santa Fe for four nights recently. The most splendid thing about the hotel was the astonishingly friendly customer service. The drivers for the free «taxi» were gracious and helpful, clearly wanting to maximize our delight and experience. The free morning buffet was amazingly good. Flaky Danish rolls, wonderfully fresh fruit, cottage cheese and yogurt, as well as fresh juices, toast and cereal. My only negative is the thin walls. The other guests, I must say, immediately lowered their voices when I closed a drawer and coughed. I’d stay here again in a heartbeat. Wifi super easy to access.

We stayed here for 4 days over Christmas and it is a truly lovely hotel. It is animal friendly I think because we saw several dogs come in. In case that concerns you we never saw or smelled any evidence of animals being in the hotel. The staff is all over service and care for the facility.
The room was comfortable and everything worked. The beds could be a little better but my wife carries a foam pad when we travel in case the beds are terrible and she never had to use it.
The room was quiet but the people above us got up one night about 2 am and took a shower that seemed loud because there was no other noise at all. You are right — «What was I doing up at 2 am?» I write and I am often up dealing with plot that comes to me in the early morning.
We checked out and then had to check back in because the snow was too bad to drive. They could not have been nicer. They waived the resort fee and offered to come get us when we called because we were stuck. These are hotel people in the tradition of the Ritz Carlton. That means they speak to you, pay attention, have intelligent people working the desk and every person working at the hotel, that we encountered, knew the hotel and was ready to assist.
Let’s just mention the food. Sante Fe has some restaurants by which you can judge all others you may have been to. OK some of them also have the attitude to go with it — but — it a’int bragging if you can really do it, as they say! We paid $ 50 per person for the Christmas Buffett and it was worth every penny. In addtion breakfast was excellent and the deserts were worth having sent to you at home. We paid much more for dinner at a swanky place we were referred to and it was really no big deal, all hat and no cattle if ya get my meanin!
The La Fonda is a big deal and Sante Fe has many other world class hotels but you will not be disappointed if you choose to stay at the Hotel Sante Fe. It is not as busy as La Fonda and way quieter.
Oh yea! They have a free shuttle that will take you anywhere and then come pick you up when you are ready to come back to the hotel.

Awesome experience. We were treated like royalty. Hacienda is intimate, friendly, professional. Cannot wait to come back again. A tremendous value, worth every penny and more.

I like this place a lot. Very comfortable rooms, great facility, good location. Staff is awesome. Their restaurant is quite good and we’re foodies. Wine list so/​so. One star off for the mandatory facility fee of $ 19. Seriously if it’s mandatory just add it on to the room rate. It’s to cover coffee, wifi, newspapers (which were gone by 7 am) and a variety of either useless or common things all of which any other place offers for free.

Loved my stay here! All the amenities but with the feel of being a small hotel. Staff remember you, are always helpful and friendly. The hotel is so beautiful and so quintessentially New Mexico. But the main reason I want to write this review is to encourage everyone to check out Coffee and The Untold American Story with Nat Shipman on Saturday mornings in the lobby of the hotel. No one here has mentioned this gem of an activity yet. I came down from my room at 8:30AM expecting to grab a coffee, sit and listen to some Santa Fe history then be on with my day of exploring. I ended up enthralled with a total evolutionary history of the whole area beginning with the Aztec through the development of pueblos and the first non-​nomatic native people, through Spain’s move up the Rio Grande and the conversion of the pueblo people to Christianity, through the pueblo revolt against the Spanish, the influence of the nomatic native people, Navajo, Apache, Comanche… THEN 45 minutes later when I thought our discussion was coming to an close, Nat said «ok, let’s go!» And the talk turned into a tour of the REAL Santa Fe… passed the Plaza, the O’Keefe Museum, the Governor’s Palace, Canyon Rd and on to what really makes Santa Fe The City Different. Architecture — territorial and pueblo styles, art — Glenna Goodacre Museum, the Santa Fe artist who drew the design for the Sacagawea Dollar Coin, the lives and lifestyles that spurred the development of the city, («ce serve uselo!») and the best panoramic views of the city and the mountain ranges framing the area. Three hours later he returns me to the hotel. And this unexpected treat and truly unique look at Santa Fe was just $ 35! No matter how sleepy you may be so not ignore that little sign by the hotel elevator inviting you to Coffee and The Untold American Story! Go meet Nate and at least share a cup of coffee with him. Here is his website if you want to know more about who the heck this dude is…
. @toursudesign Thanks Nat! And thanks Hotel Santa Fe for introducing us to Nat!

Even better on our second stay. The very best service of any hotel we have ever experienced.

What a sweet surprise to find Hotel Santa Fe. Rolled into town at 11pm after 12 hours driving expecting a typical hotel. instead we found a beautiful little suite with French doors and a little balcony, lovely bed and linens. The neighborhood is peaceful, we slept with doors and windows open. Woke up to coffee service on our floor, do could lounge in the provided robes without having to brave the lobby. The pool is large enough for laps, and heated but still refreshing. Hot tub was divine too. The whole vibe of the hotel is «aloha», all the staff were so warm and gracious. A purple London Taxicab is the shuttle to town! We ended up staying an extra night, and I left my jacket behind with $ 300+ cash in the pocket! I called from the road and spoke to Shawna Martinez, who had already received the jacket from Victoria in housekeeping. They Fedexed it to my home with the cash converted to a money order… the aloha spirit continues at this lovely place. Can’t wait to return and spend more time.

Super friendly staff. We had a queen room that we had booked here for our anniversary. We just booked the cheapest room, but when without even mentioning it was our anniversary, they upgraded us to a king suite for no charge. The room was beautiful and very clean. There were multiple TVs in our room. The layout is very nice and feels much larger than the room is. The staff was going out of their way to be accommodating and helpful. The hotel has a great shuttle and purple taxis that bring you back and forth to downtown Santa Fe which we utilized often. There was a «resort fee» so be aware of that. They also had free coffee and tea on every floor and events for the residents like free music or yoga on certain nights.

Beautiful property near downtown Santa Fe. Complimentary shuttle service makes getting around easy. The artwork in the public area is amazing. This is primarily an all-​suites hotel, with very few standard rooms. Small pool, but nice spa in the Hacienda section.

If you’re going to Santa Fe, check out this hotel. It is charming and has a great vibe. The front desk staff bent over backwards to make our stay perfect. My husband had booked one night for us, but decided to add a night on the front end. They easily accommodated us, and even moved our luggage for us between nights.
The rooms are charming and comfortable. Both of our rooms were suites, with a living room and separate bedroom. The beds were comfortable; the linens were nice. Bathrooms are a bit small, but hey, I’m not living there, I just need some clean plumbing.
The lounge area is inviting. Everyone was very nice to us. It’s within walking distance to the Plaza, as well. Highly recommend.

My fiancé and I stayed here for a few nights for a getaway in Santa Fe. LOVE this hotel. 5* service and accommodations. Everything and everyone was wonderful. We had a butler at our service the entire stay at The Hacienda part of the hotel. Had room service for breakfast one morning the food was delicious. Bed turn down every night with a sweet treat left for you on your bed. Love chocolate! We had a king room with a fireplace and a huge granite shower with the most amazing water pressure! I know… why am I talking about water pressure. .well its good to know. :) We will definitely stay again. Very pricey but worth the money. And a private lounge for you with free cocktails and appetizers every night. Thanks for a wonderful stay!

If you are a person of ethnic background-​BEWARE! There is a security guard by the name of Michael, is racist! Yes, I said racist.
My sister and I were visiting from California and decided to enter the Jacuzzi near closing time. Michael came towards us in an aggressive manner and yelled, «GET OUT OF THERE NOW. I have seen you two here before.» This bigot verbally abused my sister and I thinking we were «locals» using the hotel amenities.
The General Manager later apologized and explained that they have a problem with «locals» using their pool and Jacuzzi. The General Manager was so ashamed of the verbal abuse my sister and I endured; he gave us a huge discount.
Let’s just say that my sister and I are still disgusted by the treatment and the discount wasn’t enough.
The irony: the only Indian owned hotel in Santa Fe has a bigot for a security guard!

We have stayed here before we moved to Sta Fe. Yes the rooms are a bit small, but who cares, you are never in your room when you are in Santa Fe right?
But it is gem for 2 things. the nightly entertaining (check if he is playing) our lovely friend Ronald Royban a famous musician and actor, who plays native flue and Spanish guitar. He is a sweet man too.
The restaurant/​drinks: The ambiance is amazing, the adorable and ever so elegant French hostess has been there for about 15 yrs, and she is pure class. She will accommodate your every wish. One time we wanted to take our Yorkie in the back area and were seated in their garden, which has expanded now. They also have special tribal dances.
Best drink: Sangria, finally they gave me the recipe and yes is to die for.
Food: THE best we have had in Santa Fe… ok so how is it possible that a hotel has such great food, (Top Chef) with amazing prices, flawless service, (staff has been there forever so they DO care) entertainment (Ronald) outdoor area and more… We have no clue, but so far everyone we have taken there or told about about this local gem have agreed, IT ROCKS. And the building is just spectacular inside and out, amazing pottery, vigas and art work, 2 grand kivas too, one semi-​outdoors and the other on the cozy bar area.
Just go!

Overall, I LOVED the hotel. Pen-​pau answered my questions on the phone and was very engaging. He took the time to find me a room for a slightly earlier than usual check-​in, so I booked a reservation. The front desk and bar staff were friendly and helpful, too.
I really needed a day of relaxation and pampering because my dog had just died a few days earlier. The Hotel Santa Fe was just the thing. I unplugged myself from all iDevices for the day and chilled out in the hot tub/​pool, ate good food and got a lovely aromatherapy massage at their adjoining spa. The spa is visually gorgeous and mostly relaxing (although their inside waiting area is surprisingly uncomfortable).
The atmosphere was upscale but still casual, very charming old Santa Fe ranch feel, complete with a huge fireplace just off the lobby. The landscaping is quite pretty in the back of the hotel, which is visible in the main dining room. My room had a small patio with a view of that same backyard, as well as the mountains.
The stay overall was exceptional (and I was able to de-​stress a bit) but I still had to take off a star for two reasons.
#1) the hair dryer in my room burned my bangs. It actually singed my hair and some broke off! I’ve never had this happen with any hair dryer, ever. It overheated and then stopped working (thank goodness; at that point I didn’t realize it had damaged my hair). So that was a tiny bummer.
#2) Bad service in the dining room. I’m not sure why my server (Antonia) ignored me most of my dining experience. My table was right next to others and she was attentive to them but ignored me most of the time. It was a very slow evening (and I’ve waited plenty of tables in my day), they were not at all busy. No one asked me how my food was (until it was too late; one of the other staff members – a very nice French woman– finally asked) and I had dirty dishes on table for more than 10 – 15 minutes at a time, despite the fact that the bus boy was just standing around. Meanwhile the tables with couples are getting the royal treatment. The nice French lady offered me a complimentary dessert and apology for the service. Merci!
I talked to the manager the next day about these issues and he was very receptive to the feedback, and apologized personally, so I appreciate that. Thank-​you!
Despite these issues, this is now my go-​to place to stay in Santa Fe. It’s a lovely, relaxing and cozy place that feels a bit luxurious without breaking the bank.

This is a beautiful hotel, the deco is rustic and the staff were so friendly and helpful. I was treated like family when I got there. New Mexico weather was very unpredictable so we didn’t get to enjoy the pool. It was slightly small but had a nice landscape. Apparently if you like celebrity sighting this is the place to be. Adam sandler, rob Schneider and Steve zahn were staying there also during our stay.
They have an awesome hotel shuttle within a mile of the downtown area. The shuttle drivers are fantastic they even accommodated us after hours when dinner got too late.
The best part of the stay was their happy hour from 5−7pm. There were 7 of us so it was like our own gathering in a living room with fireplace, chicken wings, cheese, crackers and unlimited wine. The butlers are the best!!! Robert and Lubo were both entertaining and attentive to every needs that we had.
Love our stay overall!

One of my favorite, if not my favorite, hotels I’ve ever stayed in. Gracious, serene. Comfortable, not pretentious or flashy. Close enough to easily access all major attractions, quiet. Staff was personable and helpful. Rooms were very tastefully furnished. Live music was a great touch. I would recommend without hesitation and return, no question. Such a win.

We loved our stay at the Hacienda. Service was great, with one exception. Our room was lovely, very spacious and comfortable. Great Santa Fe style. We loved being across from the lounge where they have a very nice cold breakfast and a wine and cheese in the early evening. Butlers were excellent, especially Robert-​made us feel right at home. We will definitely stay here again.
The only exception to the service was we had little ants in the bathroom. Staff came out the first day and sprayed but it didn’t help. The only room that they would move us to was a lesser room and that was kind of a bummer. Bugs are a major issue for one of our kids so it was it was slightly traumatic for all of us.

Hotel Santa Fe has a beautiful exterior, ESPECIALLY when we went during Christmastime season when the snow coated the glowing front entrance of the hotel.
One thing to watch out for is that their parking might be hard to miss if you’re driving too fast and miss the small entryway to their lot. The lot isn’t too large, but we were always able to find a spot as we left for the day and returned at night for dinner.
Our family stayed here and found that their public displays were meticulously picked out and good on the eyes. Once you enter their beautiful foyer, you instantly feel warm, welcomed, and relaxed. We stayed here for one night, and were thoroughly satisfied with our stay as tourists from California.
The only thing to point out was that the rooms seemed a bit outdated in furniture and appliances. However, a great plus was the small balcony that opens out to a view of their mini parking lot!