Best Western Plus Inn – Santa Fe

I wish zero stars were an option.
The front desk staff were not the least bit friendly.
The décor in my room was shopworn and beyond kitschy.
I asked for a quiet room and ended up in a Kafka-​esque hell of people banging doors, up and down the corridor. I gave up counting after FIFTY door slams between 9:30 PM and 11:00 PM.
I will sleep in my car before staying here again.

No water bottles provided and I found a bug under the pillow which made impossible for me to sleep the rest of the night.

Just under $ 100/​night w/​AAA discount, but excellent value. Room and common area décor is gorgeous. Best breakfast buffet we’ve seen so far. Lovely indoor pool area that is somehow free of that indoor pool humidity. Pool is warm and Jacuzzi isn’t scalding. quiet, private feel throughout — we actually forgot we were in a busy part of town. We will be back.

This place was just okay. Our room had an odd smell which made it feel like our room wasn’t clean.
The hotel needs a bit of remodeling or the least they can change out the carpets.
Service at the front desk was nice though.
I don’t think I want to stay here again due to the condition of the hotel.

Our hotel room had a very bad smell of mold and smoke. We did ask for a non smoking room. The bathroom smelled of urine. We purchased a can of Febreeze in hopes to mitigate the terrible smell, as there were no other rooms available. Did not help! Breakfast room floor needed to be cleaned as our shoes were sticking to the floor. Tables smelled like they were wiped with a dirty rag. When we were leaving the room we found bugs on the curtain. Thank goodness we only stayed one night. Don’t know how this hotel received 3.5 stars. It must be because it’s pet friendly. Which is the only «plus».
The Hotel Manager should make sure this hotel gets a good cleaning!

Like most retired seniors my wife & I are always looking for good value while traveling. We probably spend more time in the rooms than the younger generation. We carry tablets for reading & keeping in touch so WiFi is a must. Our check list of amenities include, hot breakfast, refrigerator, microwave, & of course a coffee maker. We do a lot of research, reading reviews from several different resources, & normally our picks are pretty darn spot on.
Location was good as there are plenty of stores & restaurants in the area.
There was no portico so unloading the car could be an issue in inclement weather and there was no automatic entry doors. I didn’t think the check-​in staff was very welcoming. The building itself was well cared for as it was always clean & smelled that way. Our King suite was clean, quiet, & comfortable. I particularly like the fiberglass shower as they are easily cleaned & sanitized. The WiFi internet speed was fast indeed, but if you went idle for a minute or so you got disconnected, which was very annoying. Breakfast was just OK, adequate as we didn’t leave hungry.
We typically like Best Westerns, & probably would stay here again.

This motel is newer among the many along Cerillos Rd. It was quiet and clean with good parking in back (if you have a large vehicle). The rooms are roomy with comfortable beds. I especially liked the up-​to-​date water-​saving shower head which gives a good shower in no time! This location works even if you drive into the downtown area every day. And there are plenty of good restaurants nearby. I’m a fan and will return next time.

So impressed!!! We reserved a jacuzzi room. Coffee maker, mini fridge, king sized bed and a seating area. Double vanity bathroom. Everything is clean. Indoor pool. Would definitely stay here again at this rate for this quality (we paid $ 116 plus tax)

This hotel is beautifully decorated — one of the best we’ve seen. We stayed in a suite so we had extra room for the kids. We were disappointed with the room layout. It was impossible to get ready in the morning without waking the kids. The sink/​vanity was in the middle of the «living room» and bedroom; the second we turned on the light the kids woke up. Also, the AC unit was not able to cool the entire room, and had a difficult time keeping up with the bedroom (where it was located).
This is a noisy hotel, meaning it is near a main road with lots of traffic and the walls are thin. We could hear every step our neighbors took.
The bed was very comfortable and the towels were surprisingly soft & fluffy. The shower had low water pressure and it took a while to get warm water out of the shower head, even after it was flowing from the tub faucet.
They have an indoor pool/​hot tub, hot breakfast, and very comfortable lobby. The Wifi is free and the staff was friendly. There are lots of food options near by, and the hotel offers room service.

Got into Santa Fe late and was eager to crash. Check-​in was super quick and our room was clean and comfortable. Possibly the most comfortable hotel beds I’ve ever encountered! The front desk staff was happy to provide extra bedding for our toddler’s pack n play. We only stayed one night. My only complaint is breakfast; while the free breakfast is a great feature, everything was cold, nothing was restocked in a timely manner (first no bread then no forks, etc.) and the waffle maker and toaster didn’t work properly. It was also a very small space with barely any seating. Not adequate for the size of the hotel. I would stay again but would make other breakfast plans.

I stayed 3 days and have no complaints about this hotel. Check-​in was quick and the staff friendly and efficient. The room was very clean, pleasant and comfortable — as was the hotel generally. The continental breakfast was more varied and generous than you normally encounter.
The location is outside of the downtown area, but it’s a fast, short drive to the historic district, shopping and galleries around the plaza. There are a number of casual restaurants near this hotel and access to the interstate highway is close and convenient.
I would definitely stay here again.

Bed comfy, bathroom small, TV too small for large room, inadequate breakfast seating, food and beverages ran out often, WORST HEAVY ROOM DOORS THAT CONSTANTLY SLAM LOUDLY, supplies unavailable at front desk, room not cleaned the one day requested out of six nights. Husband fell in parking lot second night, desk clerk «sorry about that.» No first aid kit or incident report offered. Key cards needed resetting every other day, Stated at front desk the day after Christmas that we would never stay here again or recommend. Hotel manager accused me of slander (slander is an untruth). Held my key card and license so I could not leave to pick up dinner while giving me a lecture on rudeness. Threatened to throw us out and call police. When I returned with cold dinner and picked up jewelry at desk, said sarcastically «Have a nice evening» which I replied he wasn’t worth it. Too upset to eat dinner. Called BW customer care and stated complaints and advised by BW to ask for incident report to complete about fall. Returned to desk and first was unwillingly to furnish report, then could not locate report and again threatened with police. Returned to room, packed, report delivered 30 minutes later, paid and left. WORST MANAGER I HAVE EVER DEALT WITH IN OVER 50+ YEARS OF HOTEL STAYS. If a Minus 5 stars were available! that would be my ranking for this hotel.

I adored the southwestern décor. Our bed was surprisingly comfortable. We did not like that sound traveled from other rooms. Our neighbors had a dog, which barked most of the night. As much as we love dogs it was annoying to have to listen to the dog bark throughout the night. The breakfast bar was did not have enough tables and was a very tight fit to get to the food. Breakfast was fair.

This place is ok as far as best westerns are concerned. i am a wild land firefighter who spends much time during the summer at hotels and motels.
Me and my crew had stayed at this particular hotel for 4 nights as we were fighting a nearby fire. Day after day, the hotel kept giving away our rooms! My Captain reserved them after the first day they had done it and they still managed to do it 3 more f**ck’n times!!! So, here we wure dead tired after working 16 hour days and returning to the hotel to deal with this! They turned down a crew of firefighters and on the 4^th of July! I have never seen something soo un-​American in all my life! Here we were trying to keep fire from entering the city of Santa Fe, NM and they kept giving our rooms away.
This has to be the most negative review I have ever written, and if you think my soul basis for it is them gving our rooms away then you are wrong. Coming into the hallways we noticed a poop smell coming from the halls… yes poop! We at first dismissed it as it was us smelling horrible from working and sweating for 16 hours but come to find out it wasn’t us. We smelled it day after day and even heard other guests complain about it. On top of that, we would wake every morning for the contanental breakfast to find it was some dried up powderd eggs, potatos, and imitation bacon. For the money they charged they should have deffinetly had more sanitation, better food, and more compitent staff.
As far as location goes it was close to a movie theater, strip joint, and it had it’s own pawn shop, and taco shop located in the parking lot… yea, really… a pawn shop. The restuarants that were in walking distance were decent (if you can avoid getting hit by all the drunk drivers on the way), which seemed to be it’s only saving grace.
If you can avoid it, deffinitely try finding a room somewhere else. There are plenty of other places here.

We’ve had some good and not so good experiences with Best Western. This was one of the better experiences. We got a two room suite for $ 95 a night with an advance purchase. The room was clean and the king bed very comfortable. As with all Best Westerns, the price includes continental breakfast in the morning, and they had attendants who actively kept everything well stocked.
We liked our room a lot, it was quiet and ample room. Two TVs so the wife could sleep while I watched sports, very convenient.
If we return to Santa Fe we would stay here again. The entire hotel («inn») seems to be well-​managed.

Clean, pet friendly, good breakfast selection. Reasonable.
Our favorite of the Best Westerns we stayed in. Pets stay free.

The Best Western in Santa Fe is a gem in the BW chain. The rooms were clean and nicely decorated, and the beds were super comfortable. The staff was friendly and welcoming, and the breakfast was just enough to start your day — coffee, toasts, cereal, small burritos, etc. It is located a few miles from the plaza and close to many eateries along Cerillos. My only con is that the hotel was kept warm and you had to rely on the a/​c to keep the room cool. Other than that, I absolutely loved staying here.

The husband and I are trying to see what chain offers us the best prices and service consistently so that we can build up points on our road trip excursions. At this point, Best Western with advance reservations is winning by far. This location is clean, offers a better than average breakfast, and listens to our requests. Beds are comfortable and the back rooms are very quiet.
Can’t say much else about a hotel.