Avis Rent A Car

Would have given 0 stars if I could. Officially the worst car rental. Someone smoked in the car, Avis sprayed with some chemicals to mask the smell. Argued with me that they don’t smell anything! Yes, we did not use car for 8 days!!! Plus no smile, no hello, no «I am sorry for smell»
Very sour taste in the mouth

This locations owner is a scammer. Use Enterprise in Santa Fe.
We rented a car and returned it super clean inside. When we called
the man said he was the owner and the car was filled with dogs hair.
We never had a dog in the Chevy Traverse. The irony is with 7 people
there is barely room for ski boots in the back. He also charged us a late fee.
We dropped the car off with the key drop. Received the receipt with overcharge
in the mail. NEVER NEVER!

Booked online with 30% discount, this was not applied at the site. Staff could not be more dismissive. When I contacted customer service, the first person had no idea what he was doing. The supervisor responded with an email so full of corporate speak I was like ‘and then???’
No resolution.
Car was cute, at least.
Avoid Avis, go to Enterprise — it’s worth it.

NEVER AGAIN
Quoted rate of $ 157 for 4 days. We arrived at the airport and immanuel who i spoke to earlier, tells me he made a mistake and the rate would be $ 311. I tell him he should honor the rate i was quoted. He says there is nothing he can do. He calls his manager and does not admit to him that he made a mistake so I ask to speak to him. His name was John Ferguson who kept calling me «guy» and was so rude i was speechless. He tells me sorry he wont rent it out for that rate that he could get alot more. When I refused to pay more money, he tell me that I am trying to bully him! Absolutely clueless how to treat a customer. After AN HOUR wasting our time, he ended up going down to $ 225 and we accepted only because we needed a car and Hertz next door only had SUV’s. Thankfully, i spoke to avis in the morning and they changed the rate to $ 175.