ASAP Priority Legal Courier Service LLC

I am attorney and I was visiting Santa Fe. I left a very nice new jacket at a restaurant in Santa Fe. It’s not the first time and, as I have done before, I was looking for a good attorney service to pick it up ASAP and mail it back to me in California. Manny at ASAP Priority answered the phone immediately (I got voice mail with other attorney services) and went right away to pick up my jacket. This was a special item to me and I appreciate Manny handling it with as much seriousness as a subpoena. His response was professional and he gave me continual updates via e-​mail. My jacket arrived in CA via FedEx exactly as I requested. I travel frequently to Santa Fe for business and personal reasons. Manny and ASAP Courier Services will be my «go to» service when I am there and, God forbid, I leave things in Santa Fe again.

We contacted ASAP to have them pick up a small file from downtown and mail it to us using regular mail. We asked for a price. He said email him the details and he’ll give a price. We did so.
Two days later, ASAP then sends us a bill (well, sort of, it was just text in an email) charging $ 73 for this service and saying it was already performed. We contacted the office asking them to reconsider this charge because it was about double what we were expecting (and more than double what I’ve paid courier services for this kind of service in the past), and we did not approve the cost first as we had requested. I would certainly have contacted other courier companies had this cost been disclosed, as it’s not a high-​yielding matter. Rather than simply reconsider the charge, the ASAP contact became aggressive and used profanity, and explained that attorneys make a lot of money so we should just pay it.
We did pay the invoice, as a matter of good practice, but due to the unfortunate experience described above, I cannot recommend this company.
Two stars because the actual service performed was competent and quick, even if done without disclosure of the price before rendering.