A Touch of Glass

Excellent customer service, honest people, great work. After a terrible experience at Pepboys for the same issue with my window regulator, I brought my car to Touch of Glass and was so happy I did. They were respectful and communicative. They gave me an accurate quote and in the end, made a repair to my regulator without charging me extra since they didn’t have to replace it. They simply charged me their fee for rolling it up, but I left with a fixed regulator, too. I highly recommend Touch of Glass!

Great service and work! The best! And a great value.

Excellent, fast service at a competitive price. Better than prices I was finding online. Had to replace a rear window before heading across the country in the winter.

This is one of the best businesses in santa fe, I got quotes from all around town to have 2 of my cars tinted and all 3 of my vehicles windshields replaced. Not only did they give me the best price but they gave me the freedom to choose the best time to take my vehicles in with no sales pressure whatsoever.
So I scheduled my appointment and needless to say they did an amazing job and were prompt and honest with their pricing with no additional cost or surprise hidden charges.
I did have one minor complaint however they immediately offered to make it right with no hesitation and scheduled me to have it taken care of at no additional cost to me.
I will definitely refer everyone with auto glass needs to them and return to them for all of my future needs and I urge anyone looking to give them a chance they are wonderful!

Andy and company got the part over the weekend as promised, did the work on time as promised, at the quoted price, and did a nice job. I would return again and again.

I am a businessman who knows that a reputation is a precious thing, and that customer perception is everything. However, my perception of this company just fell off a cliff. Let me explain why.
On July 25^th, 2012 I dropped my car off at A Touch of Glass (AFC Auto Glass Inc.) in Santa Fe, NM after being referred to them twice by Beaver Toyota, once by Beaver’s service personnel, who repeated A Touch of Glass’ phone number, apparently having memorized it, and again by Beaver Toyota’s parts department, who furnished me A Touch of Glass’ business card. I was told that Beaver sends all their fixed glass business to A Touch of Glass. I was told twice by Beaver (once in 2009 and again just last week) that they were the best glass company in Santa Fe.
The job involved replacing quarter panel glass trim and clips that were purchased new from Beaver’s parts department. The new trim parts were carefully inspected by their owner (another person also happened to be present) and the car and new trim pieces and 2 new trim clips were dropped off on 7÷25÷2012 at A Touch of Glass on Agua Fria St. in Santa Fe, based on Beaver’s recommendation.
On 7÷26÷2012, Andy at A Touch of Glass called to say that he had good news and bad news. When asked what the bad news was, he replied «There’s a small dimple in one of the trim pieces, but we didn’t notice it until we had already installed it.» An arrangement was made to see the car the next morning, and when inspected by the car’s owner, it was first noticed that the left upper trim piece had a large protruding «outward» dent in it. When asked about it, Andy replied «Well, that must have already been there when you brought it in, but the dimple I wanted to show you is on the other side of the car.» Andy then showed me a shockingly large dent in the new lower trim piece he had installed, saying «All we did was install it, so it must have been there all along but we didn’t notice it because we hadn’t peeled off the plastic tape. When I told him that the parts were in pristine condition when delivered, and that the clear plastic could not have hidden such a huge flaw, he denied damaging the trim but had no explanation as to why he would proceed to install obviously damaged trim pieces in the first place.
Andy was very defensive, claiming that he personally had installed the trim pieces himself. When confronted with the possibility that he might have to pay for the damages, he began to accuse me of fraud, then attempted to find inconsistencies in my story. For example, I had remarked that I had cleaned the parts and inspected them just yesterday, Andy implied that I was lying about the pristine condition of the parts because I could not have cleaned the parts yesterday because he had the car yesterday, therefore I could not have washed them. Andy denied causing any damage at all, and even refused to take an offer that he would eat the labor if I paid for new parts. In my opinion, Andy should have replaced the damaged parts and re-​installed them for the original cost, which was $ 140. We then agreed that I would pay for the new parts and he would do the labor over for free. I paid him the agreed $ 140, and told Andy that I would return for their free installation when the new trim pieces arrived. That arrangement became unacceptable when I discovered the cause of the damage to the left upper trim strip when I returned home after picking up the car. I noticed a small white piece of plastic in the channel next to the new trim strip, which I recognized as part of a broken clip. The trim was very loose and I was able to easily remove the trim by hand because A Touch of Glass had broken the upper trim clip, which was the original clip. I was amazed that the trim had not fallen off as I drove the 20 miles to my home.
I have never experienced such a total lack of professionalism, both in A Touch of Glass and the quality of their work. Now, I would not let A Touch of Glass near near my car at any price because I have absolutely no faith in them. A child could have done a better job. I have ordered the new trim pieces (and an additional clip AToG broke) at an additional cost of $ 237.87. Altogether, I paid out $ 378.51 for parts and labor that was completely worthless, and now I must wait to receive new parts and locate a different glass company to install the new parts.
Stay away from A Touch of Glass/​AFC Auto Glass Inc unless you want some pure grief.