Reliable Towing & Auto Transport

Never thought I’d write a review on a business who’s services I haven’t used yet, However I was referred to Reliable to have a vehicle transport over from Ohio to California. I spoke to Dale and seemed like a very nice gentleman. He said he would call me back next day with a quote.
I did receive a call from Steve a day later asking for all the delivery info because they were ready to ship the car. I was taken back by him rushing thru conversation when I had to interrupt and tell him that I still didn’t have a quote. (I initially thought this was the reason for his call) He gives me the price and I tell him I need to get back to him. He say’s ok call me back, I’ll call the driver and tell him to give me 15 minutes.
I call Steve back to give him an answer and he wasn’t’ available, and the receptionist transfer my call to his voice mail, so I leave a message. 5 minutes later I call back just to make sure he didn’t miss my call, and lucky me he picks up the phone. He immediately cuts me off and tells in a very rude manner I cancelled your service because you didn’t call me back in 5 minutes. Excuse me??? Have you checked your messages? I’ve never experienced someone so rude and short on the phone. I wasn’t afraid to tell him how unprofessional he was and instead of cutting me off he should have checked his messages and certainly glad not to do business with them. For them charging $ 1300, what kind of crappy service is that? Thank you reliable for not being very reliable and I’ll give my business to someone else who has better work ethics and tactics.
I am a business owner who own’s several franchise’s in the los angeles area and could have potentially given them 7 cars to ship at $ 1300 a pop just to start off. You did me a favor Reliable by taking my business elsewhere.
*****The review is based on my experience with Steve not on Dale the person I was originally referred too. I was told Dale was not in the office this morning.****

The drivers CANNOT be trusted.
I had my car towed/​stored by these guys and I had two items stolen from my car. One was taken care of by the owner but I didn’t realize it till later but another, more expensive item was taken from my car and that pissed me off even more… Look elsewhere.

My roadside assist assigned Reliable to sort out my flat. Sam was awesome — professional and very informative about my tires in general. As he was driving away, turned out something was wrong with my spare. He noticed I wasn’t going anywhere and came back to see what was wrong. I decided to leave my car and get a tow in the AM to the tire shop.
Cut to this AM — once again, Sam the man to the rescue in a flatbed. Talked to the tire shop, told me what extra parts I needed to sort out my flat and saved me money.
Thx Sam!

This whole saga began on this past Saturday AM. I was getting ready to go and from the grocery store, and then do my regular work routine. At least, that’s what I’d planned…
There were no signs of life when I turned the key in the ignition, only a few red icons, including the battery light. I called the 800 number for Ford Roadside Assistance, and got a soothing, young voice, who dispatched this Reliable Towing company to give the battery a jump. The dealership’s regular shop was not open on weekends, so I had fingers crossed that this would be a one-​time intervention, and then I could move on with my life, thank you very much. This is important, since even on Saturdays, I usually have my life scheduled to the nanosecond.
I ambled around my back driveway, taking deep breaths to deal with irritation and frustration. Finally I got a call from the tow-​truck driver, saying he was in front of my house, and where was I? I explained that my garage was situated not in front, but in back, off the alley. This is the case with many of my neighbors, as can be observed if one were to drive along my street. I had clearly explained that to Roadside Assistance, and had been given reassurance that this information would be passed along. Throughout the years, and with all the vehicles I’ve driven, it’s never been a problem.
The driver seemed totally perplexed, saying, «I don’t know how to get to the alley. Can you come out and point the way?» (Oh, really? You don’t know how to make two right-​hand turns?) When I said it was around the corner, he said, «I don’t think I can do that.» So, I stomped out through the side gate, and pointed (but not with the finger I was tempted to use), and wonder of wonders, he made it to the garage.
Sunday AM saw another dead battery, and I begged the same dispatcher to NOT SEND RELIABLE TOWING. This time, the neon yellow truck that arrived had was driven by an older, soft-​spoken gentleman who actually had his wits about him. My plan was to keep my car running until I could get to the dealership on Monday afternoon after my morning appointments. My new «BFF» at Roadside Assistance and I agreed to schedule a «just-​in-​case» jump start appointment for Monday AM between 5:30 — 6 AM, which I would call and cancel if it was not needed. Fine, this worked for me. Again, I got to and from my office with no problems.
Today, Monday AM, I was up at 4:15, to go out and check if I needed the jump (turned out I did). I made breakfast for Mom, put her lunchtime provisions in the insulated bag, and set about with an efficient pace, with an eye toward the 5:30 — 6 AM ETA. At 4:50, I got a cell phone call from *cue the screechy horror film music*, RELIABLE TOWING. They were outside, in front of the house, demanding to know where I was.
I lost it. Not one to lose my temper on the phone, I yelled that they were way ahead of schedule, and I was just not ready! Click! A few minutes later, a (I believe) dispatch supervisor called me back, and I swung into Round Two, telling him that clear arrangements had been made with Roadside Assistance, and all this miscommunication was unacceptable. He yelled back, and said he’d route me to another company. Fine, do that… and I was so ramped up at that point, I didn’t need any coffee! And it wasn’t even 5 AM.
Another company was passed the baton this time, and I was to work was ahead of schedule. I got my last jump at 2:30 (from an unmarked truck this time) and sped to my dealership. While I waited at Galpin, I had a late lunch/​early dinner/​whatever at their Horseless Carriage Restaurant — a marvelously gooey cheeseburger and a huge hot fudge sundae for dessert. As I type this, it’s weighing a bit heavy in my stomach, but I’m glad I indulged. Even if it was a couple of thousand calories, they call it «comfort food» for a very good reason.