Premiere Services

Great customer service

This company committed fraud, twice.
This happened after my car was vandalized on New Year’s Day.
First, Première Services called me after I had dropped off my car at a local body repair place (an unrelated company, whom I trust). Première Services said that AAA had given them the contract, and therefore I had to use Première Services for the car audio repair portion of my car repair. AAA, a couple weeks later, advised me that I could have chosen any service I wanted and that Première Services misrepresented my options.
Second, AAA sent me the notification of what services were paid out to Première Services. The services listed several things (harness replacement, speaker-​wire replacement, etc.) that you’d expect, but at higher prices that you’d expect, most items not necessary. I was under the dash the following week, because the technician hadn’t replaced all the trim-​screws and the kick-​plate had dropped out of position. When I was replacing the kick-​plate, I noticed that the speaker wires were the same, old, stock, faded-​color-​on-​the-​insulation wires.
So… they strong-​arm you into believing that you must use them; then they charge over $ 600 for a job done better by Best Buy for under $ 250 (including stereo).
The first problem is a possibly criminal problem with their customer service phone representatives, as California specifically requires that the insurance company cannot force you to use one specific shop. Even if this law does not technically extend to the end service provider, Première Services obviously doesn’t mind violating the spirit that law.
The second problem could have been fraud on the part of Première Services offices or on the part of Première Services contracted field representatives. Either way, someone in Première Services’s ranks practically stole money from AAA.
Do not use Première Services. They are thieves and bullies.