McMaster-Carr

When I found McMaster-​Carr I knew they would have what I needed. Very impressive site and good information about products. Very well laid out.
As I always do, I look through any new website for shipping information. I should been able to put my items in the cart with my zip and get a shipping cost.
NO, not at McMaster-​Carr. As I hit the keyboard key to see a suggested shipping cost for the items in my cart, I see a message confirming my order instead. What? …plus I still did not see a shipping cost.
Within minutes I email the company to explain I needed to know the total cost before final order confirmation and to cancel my ordered before I had this information. I received a reply right away telling me the estimated shipping cost. What great customer service I thought…
…but 6 hours later and another email I was informed the order shipped and I could refuse the order when it arrives. Total disappointment because there was no reason to process my order given the 6 hour time span without my final confirmation.
Shipping cost was reasonable, but a blind shipping cost is not an upfront practice. Sure shipping varies due to weight but I shouldn’t have to call or email for this information. Plus UPS does not pick up on Sunday. I felt I was lied too. They could not have shipped on Sunday.
For me to refuse the ordered would mean that I would have to be at home otherwise it would have been left at the door. Luckily I was home at the time and the item were sent back. What a waist of time and money on the company’s end when given plenty of notice but they still sent the package.
I suggest they revamp their website for up front shipping charges.

Excellent service, prompt shipping, very responsive to email questions (less than 2 hours turnaround and very informative, clear explanations). I had one concern, submitting an order not knowing the s&h cost in advance. But that was me being paranoid. I was informed the s&h is too hard to determine before an order is pulled and packed, and when the tubing shipment arrived that was entirely clear. 10 feet of tubing product was about 3 feet in diameter. The carton was oversized and the actual s&h was very fairly priced. 100% satisfied.

Other companies should take a clinic from McMaster Carr on customer service! They are the most responsive, easiest to deal with company I’ve ever dealt with. Returns a snap — NO RMA required — just send back and immediate credit — NO RESTOCKING FEES.
They are outstanding.

McMaster is the greatest thing EVER! To an engineer, this place is heaven. The user interface on their website is the gold standard. You can find anything you need in just a few moments. You really can do it cave man style too… look at the pictures and click away. Pricing is usually a bit higher than you can find elsewhere but the service makes up for this. Shipping is extremely fast. At work, I get my parts same day. At home, I get my parts next day. If I need a part on a Saturday, I can order it and pick it up at will call typically within an hour (which is about the time it takes to traverse the 5 freeway). If you have questions, you can call or email and get prompt answers. They always answer my e-​mails within an hour. If you are designing something, a large number of their parts have been modeled in 3D and are available for download on their awesome website.
Some of us McMaster customers are lucky enough to have the bullet proof, 4 inch thick catalog with .0001 inch thick pages stored on the tank of the toilet for easy browsing during down time. It’s like a bible.
A few minor negatives to be said. First, they don’t disclose the manufacturer of the part you are buying. However, the quality is always tops so you typically don’t have to sweat this. Second… hell I can’t even remember what the second one was. That’s how great this place is.
Now, if only will call was 24 hours… and closer.

They have evrything you need and the front service is great, but i have been here 5 times and only 1 times they have pulled my order correctly the first time…

Extremely helpful, polite, and nice. i Had an issue with an order and they fixed it without any issues. Even worked out in my favor. Great business, will always recommend.

McMaster Carr, from what I can tell, has everything. When you order a tool, they don’t tell you beforehand what brand it is, but everything I have ordered has been top notch. The really great thing is delivery is fast. I just ordered some tools last night and they are out for delivery right now. Simply awesome.

Quick, efficient, and reasonably priced.

Need any hard to find hardware or industrial stuff? McMaster-​Carr has you covered!
This place is the epitome of both efficient order filling, and amazing customer service. All of the employees are super happy to have their job and try their best to be good at it. This is something you can’t hide… totally unfakeable!
Literally 99.99% of items are in stock and ready to be picked up within a couple hours. How’s that for A-​M-​A-​Z-​I-​N-​G-​!-?-!-?
Pricing is always fair, and is sometimes the best out there on many items. The location is a little odd since it’s not really close to any freeways, but I can live with it. If you really need something in a pinch they have same day courier service as well for a reasonable extra fee. Can’t beat that!
* * * * * * * * * *
I’ll even ignore the one time I dealt with a complete and absolute jackass counter guy and fake Saturday manager. The idiot wouldn’t check on my order that was obviously lost and not being processed. This somehow became my fault (even though I ordered online). Then he powertripped and made me step aside for over half an hour and helped other customers until he felt like he should take the time to find out where my order was. When I asked to speak to a supervisor, a fake one came out and blew me off because he didn’t want to hear me. @#%@%!!!

I walked in and gulped.
I did not do my research, also known as, read any reviews. This was not a brick and mortar store. I should’ve done my shopping online when I had the chance.
The problem was I did not know what my part was called. I brought it in to multiple hardware stores and none seemed to have it. This ‘knob-​screw-​thingy-​majig’ was annoying me, but it was something I needed to put my project together.
I came here on the recommendation of Roy B. I walked up to the cashier, Rosa, thinking she could just find it for me in their massive warehouse. She directed me to the area of placing orders with a massive book full of possibly Greek and Aramaic numbers. I told her I honestly did not know what i was looking for. She then even proceeded to tell me that their competition Grainger accepts tools all the time (or girls like me) and I could just go there and «dump my items on the counter».
The look on my face must’ve been sheer distraught. It was pouring rain outside, and it was close to 4 PM. I would not have any luck at all today.
Rosa changed her mind before my thoughts turned into anger and frustration. She then accompanied me to read their massive buyer’s bible, and checked my item’s screw measurements. She could not find the item herself, so she called upon the manager, Tammy, who then took her time in looking up something that would fit the bill. They did not have my exact knob-​screw-​thing-​majig, but she found me something that would fit my needs. Tammy proceeded to give me the item number, so I could then call and order myself. I felt like a real grown-​up, or err. like a real man.
Twenty minutes later, my name was called, and Rosa checked the items in the package. I also learned of their great return policy.
I almost gave this store a one star. I’m glad for employees like Tammy and Rosa to help a girl out!

When your options are 1) fix the threads you messed up on the first and only shot; or 2) cut a hole in the trunk of your car, drill out the fouled threads, grind off the nut welded to the shock tower, weld a new one on in an amount of space too small for a little person to get his hands into, and patch the hole in the trunk, you don’t want to use Harbor Freight tools…
I ordered a carbide starter tap, a carbide finishing tap, and a tap driver from McMaster Carr for about $ 60, and they were in my hands the next day. The taps arrived in plastic protective cases, and they were clearly well made. With some patience and care, the taps worked like a charm, I cleaned up the threads, and avoided a terrible alternative ordeal.
I really appreciated how quickly and efficiently McMaster Carr got the tools to me. I’m all for cheap tools, but if you only have one chance to get the job done, this is a great resource.

Maybe the best customer service I’ve ever experienced with a company. Had an issue with a product I bought 4 years ago. The representative was courteous, efficient, and arranged a no questions asked next day replacement. They have an incredible selection of hard-​to-​find, specific industrial items at very competitive prices. They sell to the public. Their shipping charges are very reasonable and arrive overnight. Better than Grainger.

Impressive operation. They are organized, lean and fast.

I know they are pricey however I call McMaster-​Carr for most of my ordering because of their wonderful customer service. Diana was so helpful and very patient with me as the guys don’t always give me complete information for ordering. I appreciate being able to find practically anything there and I don’t always have time to search for the best price. In any case, after working with Diana, the service more than makes up for the cost.

I just called into the shop for information on a part I was going to purchase and asked the woman who answered a question and her response was «I don’t know. I’m not an engineer.» So I asked how do I get information on a part. She said «look it up in the catalog.» Horrible customer service. Nice job lady.

Love this place! They have 99% of the things I need available the same day. Order online, pick up in an hour or have them ship it, it’ll arrive the next day (in SoCal at least) I’ve even placed orders after 4−5pm and it will still ship out that same day so I can have my stuff the next day. Friendly service, fast and efficient will call. Prices beat those big name depot stores, why buy a pack of 6 screws for $ 1 at those other places when you can get 50 of them for $ 3 here? I am still always surprised that McMaster has just about EVERYTHING I need from hardware, to electrical, to plumbing, you name it, they probably have it. An engineers candy store, I can make almost anything I want and get all of my materials in 1 stop!

A M A Z I N G .
* Unparalleled selection
* The most functional website I’ve ever used (and my favorite)
* Ridiculously fast service (if we order in the morning, we get it that afternoon at our commercial address)
* The ability to speedily and easily handle special requests (non-​stock items, exchanges, returns)
This is where I order all hardware for work. This is also where I order nearly all hardware for customizing my personal Jeep (when I can’t find it at Ace, which is frequently).
They can be a bit pricey for certain items, and I’ve had mixed results with their tools, but when it comes to hardware, they are the absolute best. Period.

Over 480,000 products? I believe it!!!
McMaster-​Carr is probably my favorite tool place to pick up. It’s the toys r us of tool stores. You look at their catalog, which by the way has all of the products they carry, and even some special order ones. But don’t worry if you need something special orderered it seems they always get it within a few days. For the most part, they have it all. We seem to always need some weird shaped or sized brackets, some strange size sockets, or odd casters. They have them all.
Customer service is always top notch, and if you forget something, just walk in to will call and their is a phone and catalogs there to order whatever you need. They are always friendly, helpful, and if you can describe it, they can tell you what page to find it on. The people working at the Will Call desk are always funny, and courteous, even on a cold and rainy day when you know they don’t want to be there.
I love coming here not only for the product and service, I love the fact they have parking for big trucks. Just remember: the entrance is on Bell Ranch, right before the main entrance to the building, but if you miss it, they have signs everywhere sending you back to Bell Ranch.
Sorry orange guys and sorry Lowe’s, McMaster-​Carr will always be #1 in my book…

This is my «Go-​To» hardware for work.
They have saved my day on many occasions.
I use them almost daily and with few exceptions I get my stuff the SAME DAY or the next day. And if by chance they don’t have it in stock (very very rare) I get an email or a call with options like alternatives or ETA of avalibility.
They dont sell junk like Harbor Freight or take days like Grainger or MSC to deliver.
They got everything you can think of A to Z. Allen Wrenches to Zerk Fittings. They are also great with non-​catalog items, just give them a call and ask.
5 solid stars!

There’s something about seeing a box at your door (even if it’s for work).
: If you need an allen head socket with a ball end — they’ll have it (at lengths of 1.5″, 4″ & 6.25″).
: If you need (100) ¼−20×2″ Holo-​Krome socket head cap screws — not a problem.
: If you need a 12″ x 12″ sheet of 0.010″ thick teflon — the roll will be at the ready.
: If you need a 6′ tall multi-​shelf rack — they’ll have 4 options for you.
They’ll have all of this and tons more… and it’ll be delivered to you virtually the next day.
Yeah, for work, I never know when I’ll be in a bind and in need of something pronto, but I do know that McMaster is my go-​to business for supplies. Their website is efficient and super-​user-​friendly. I can find what I need in seconds, and have my order done in no time.
Customer service is great, and if you have to return anything it isn’t a problem.
McMaster-​Carr is an essential for any business.