Industry Event Services

DO NOT DO BUSINESS WITH THESE GUYS. This company (as well as their partner, Bold Event Rentals) has the worst customer service I’ve ever experienced. They sold (and INSTALLED) several old tents for temporary use by school children, and when a particularly strong wind came through, it ripped half the tents off the ground and into a nearby powerline. Luckily none of the kids were nearby when this happened, but they were contacted and refused to come out and help clean up the mess, even after clear analysis that the tents were not properly secured and installed. Their contract even included take-​down! Even before the disaster, they rarely responded to messages or phone calls. The hardware they used with the tents was a series of old, rusty nails and bolts with pointed edges, installed directly at forehead level for adults. These guys are hacks. Any $ savings you receive upfront will be well gone by the time you’re done dealing with them.

Horrible service! We rented 7 bar table and we requested to pick them up ad drop them off. Well the day we picked them up, it was hard to get a hold of the guy. We had to continue to call the number and pound on the door. After about 15 minutes someone came to the door.
The day we came back to return the tables, we showed up at 2 pm and were there until 3 pm calling and pounding on the door but no one answered. Many messages were left yet not once was the call returned. It’s been over a week and they keep saying they will come pick up the tables however they are still in my backyard. Annoyed and want these tables out of here!

DO NOT DO BUSINESS UNDER ANY CIRCUMSTANCE with following companies
Industry Event Service (626) 965‑4901
Trilogy Party Rentals — (626) 965‑4901
Bold Event Rentals - (562) 944‑0530 or 626 999‑6720
These are all companies that link to Scott A, the owner, and clearly as you see, enough bad reviews and he opens up another company. Being in a service oriented business, it is sad to say but Customer Service clearly does not come first. Prompt responses occur «BEFORE» you sign a contract. Afterward good luck!!!
Scott A, owner, is very outgoing and personable guy. He is a GREAT salesperson and will make it seem like he is on your side before and after your event. Even playing the «so sorry the credit is taking long» we can mail out a check. Making it seem like he is doing everything when in reality he is buying time so people give up with getting a credit. (See other reviews) It is about paying for what we purchased, not something we DID NOT receive.
1. Contract States you have 72 hours to cancel, change order, etc. Will change the contract date then what was originally signed and further, avoid ALL calls.
2. Deliver a day early «since in your area» — SEE OTHER REVIEWS
3. When try contacting for change, no response. Even Scott’s own employees could not get a hold of him. If he does not respond to employees, clearly why would he care about his customers.
4. Review Packing Slip. Clearly when purchasing Tents, he will add on pieces that do not come. Even the delivery person indicated you do not need all support pieces. State they will bring it next day and of course they never return. So MAKE SURE TO DOCUMENT EACH AND EVERY PIECE YOU RECEIVE.
5. Website says free delivery in same city, he will sneak in a delivery charge — See other reviews.
6. Credit Card Company they use take 2 weeks to issue a credit (yet only 1 day to charge)
7. Credit Card Company sometimes «forgets» to issue a credit
8. Telling someone you will «be in the area and will drop off check» 2X and not delivering.
9. Saying you mailed out a check on Monday and emailing your customer following week that check was mailed out on Friday
10. Stating a customer has to wait due to: your kids being sick, you being sick, needing to confirm what your employee signed. (Make sure you not only check packing slip, but have employee who delivered sign what «WAS and WAS NOT» delivered, I did :)
11. U. S Mail takes 7 days to mail a check, (in same city)
12. U. S Mail takes 7 days to return a check mailed to wrong address
13. Contract, Invoice, Packing Slip, and Delivery were to correct address yet check mailed to a different address (even asked to confirm address the minute he sent check!)
14. Coming up with a random number for a credit, when employee clearly signed something. Can fax it to him or email him and he will not even look at it.
15. We are now going on 2 months and ½ of him indicating «the check is in the mail, or it got lost in the mail. Unfortunately other customers have waited longer :(
Based on other reviews and above you can clearly see they are all lies. It is sad to say, but this is a company that has been around for 3 generations, and will never last. Changing company names, phone numbers, lying to clients, not issuing ANY credits, in a service industry is bound for failure.
P.S — Not responding to a client and threatening to have me talk to your attorney, means you are dancing away from the facts. A man of his words will honor a credit if he states he will give one. An attorney can bail you out temporarily, but in the long run you are the one that must accept that your family business failed.

VERY UNSATISFIED with Industry Event Services. They delivered my good 3 hours later than what was stated on contract. 8am-​5pm which left me with no help to set up 170 chairs… then when calling to see where they were i had to leave numberours messages… My wedding planner ended up calling another company to save my event. When we spoke to the manager Scott he was very uncooperative and did not care. I was very disappointed. Still to this day have not received an apology and or a discount for all the trouble… Let this be a warning… This company is BAD business.

DO NOT USE THIS RENTAL COMPANY UNLESS YOU WANT YOUR EVENT TO BE RUINED AND TO HAVE UNAUTHORIZED CHARGES ON YOUR BANK ACCOUNT!!! Used them for my wedding table and chair rentals and the service was awful!!! First of all, my rentals were to arrive before noon on the day of my rehearsal dinner… they didn’t come until 5:00!!! Me, my husband, and our wedding party spent our rehearsal dinner setting up tables and chairs instead of enjoying the evening. We called several times throughout the day to find out where they were, with no response. Funny thing, they answered the phone and called me right back all the time when I was placing my orders and giving them money, after they were paid, they NEVER CALL BACK!!! So they finally get there, and a bunch of my wine glasses arrive broken! We had to use random glasses from friends and family that didn’t match the ones we rented. Now it’s 5 months after my wedding and they just went into my account and took out $ 70!!! It overdrew my account and I had to cancel my ATM card! Why would they still have my account info after 5 months, especially when they were paid in full before the event!!! My bank is currently disputing the unauthorized charge, we have tried to call and left numerous messages, guess what? NO RESPONSE!!!

we had our wedding in August, 2009. placed over $ 2500 rentals for table clothes, plates and silverware. we rented for those place with gold trim but it was very old and in bad quality. the number of the table clothes was also wrong. the hundreds dollars rental for the stove was also not working. The manager, Scott, promised will give us the some refund (but still want to take advantage by added another unreasonable extra charge on us), until now, with in more than 6 months, we didn’t get a penny back. The staff in the office was not willing to help too, just afraid of to get into this case. Very Very bad service. Please consider another place to rent everything for your wedding. I already told all my friends about this bad service, be aware if you want to have trouble in your party!