Ramada Limited Santa Cruz

What an awful experience staying here was.
When you pull into the parking lot, it looks like an old motel. Be warned from there! It doesn’t get better.
The couches and bed comforter had what looked like old oatmeal stains… There was clumps of hair in the toilet and in the sink… The walls were dirty. I could go on and on. It was disgusting.
We found somebody’s old used hair comb in the closet area which meant clearly the place hadn’t been disinfected or wiped down.
When we checked out in the morning, the person behind the front desk took forever to come to the desk, and looked like she just rolled out of bed (she was in her pajamas!).
Do yourself a favor and avoid this place at all costs. Clearly management doesn’t care about their hotel and that is clearly reflected.

We picked this location because it’s proximity to the trails. I’m not a high maintenance person or expect any frills when staying and paying for a basic hotel. But this one is a joke.
We had no hot water for the 2^nd and 3^rd nights. They supposedly had a «boiler room» issue, and was supposed to get fixed. The first time the water warmed up a bit, but the second time, it was completely cold. We called the office repeatedly, and it was the same excuse.
I was alerted on my mobile device that I was being for a small fee on the 2^nd day but when I called the office to find out, I was told it was for the use of the room safe, which we never used. Even so, why would there be a charge for use of the room safe? The front desk said they would reverse the charge.
When we checked out, I asked if the room safe fee was refunded, but the front desk person said he wasn’t sure. He said it «could be» for a different type of tax. I asked for a credit for the cold water, and he said that the manager would call me later to discuss. I asked for a final inovice/​closing bill, but the front desk person said he couldn’t give me one. Since I booked it through Expedia, I needed to wait for Expedia to send it (Expedia has never sent me the final bill. It’s always been the hotel that did so). I’m still waiting for a phone call.
Sure it’s cheap, but you don’t even get what you *are* paying for. Hot water in the showers shouldn’t be an unreasonable request.

4 stars as this place is what it is a cheap roadside motorlodge… for $ 80 a night you get two double beds and a 7 – 11 style breakfast. The rooms are reasonably clean and while I wouldn’t vacation here, for a quick visit to UCSC… it was fine

I am finally getting around to posting my reviews of a few Ramada Hotels I have stayed in this year. This one was the first that I tried and I was not impressed. I absolutely, unequivocally, do not endorse this hotel. My experience below is for a single night stay in January 2015.
There were cigarette butts everywhere. Old furniture outside rooms. Pool filled with algae and leaves. I can’t find the photos I took with my cell phone otherwise I would post them. I could not believe I was actually seeing a dark green pool. It was amusing to see people walk by and not flinch.
Breakfast was watered down apple juice (I think) and waffles made from watery batter. Butter served from a communal tub and syrup from a large bottle. I had to pay for room at check in. I did not receive an itemized bill. At checkout the ‘manager’ was not around. Only a sign indicating to drop keys off on the desk.
I did not want to take a shower or get under the covers. Although, it was reasonably quiet, I did not get any rest. I could not wait to check out. In retrospect, I should have just slept in my car.
I travel and stay at hotels every week. I know of clean reasonably priced properties. This is not one of them. Grateful I did not arrange this motel for the rest of my colleagues. This motel does not represent the brand well and devalued my opinion about Ramada. Luckily, I have stayed at two other Ramada properties since then (Temecula and Santa Barbara) which were much, much better. I will review them separately.

Small room — cheap free breakfast — old loud AC with no digital temperature control. More like a motel than hotel. Poor internet. My 3G is even better. However, great friendly service front desk guy — if I decided to come back only because of their management hired a great employee that makes me feel welcome.

Rooms were average, pool was average. Everything was ok untill around 11 pm a huge bus full of high school age kids showed up to make a bunch of giggly noise & run up & down the halls. The hotel should have offered us a discount. Then the next morning we went to have the breakfast the hotel offered & it looked like a school cafeteria & there was nothing left so we had to go elsewhere for breakfast. Then as we pull out of the parking lot I see a bunch of red plastic from a broken tail light. Come to find out during the night someone hit my car! I told the hotel manager right away & after awhile got to talk to the guest who did it & we resolved everything right there. This was our last vacation day too & we finished our vacay on a sour note :(

Where do I begin? From the outside it looks decent however I was not pleased when we finally made it into our room. There was what looks like a mustard splatter on the ceiling and either chocolate or feces on the back of the bathroom door. The bathroom is pretty small. The shower drain took forever to drain. Housekeeping either accident mistaken my boyfriends shirt for a dirty towel (white t-​shirt) or stole it. I’m hoping it was more on accident. We found someone’s old socks under the bed. The bed isn’t that comfy. Breakfast was decent. Breakfast was probably the best thing about this place and the free wifi. I wouldn’t stay here again!

Disgusting. A horrible experience… people upstairs were crack heads that’s were rude and loud and up all night. I called the front desk and asked the lady to do something and she said it wasn’t her problem that they were loud, that she didn’t tell them to do that. The next morning at checkout, I complained to the manager about the night and the lady at the front and he promised a discount for the inconvenience… we never received anything. It was musky and smelled like cigarettes, staff was rude.

We stayed here because our sports team chose this motel for the tournament. Reasonably priced (at the time they researched it) and free breakfast. The price sky-​rocketed as time went on. We were able to get it at $ 134, but a couple weeks after that, other parents had to pay about $ 240. The surfer-​looking guy at the front desk was very friendly and helpful.
On our way to our room, we noticed a «pimp-​mobile» parked in the handicapped spot next to the pool. So cool looking, I had to take a picture. Hydraulics and all! Shocking to find out later that the owner of the car was likely a real pimp or drug dealer as he had many comings and goings even at 2:15 AM with his thump thump of the radio and people in and out of his room (male and female). He also had a 6-​series BMW parked in the other handicapped spot. No, he was not handicapped – I saw him walking just fine. It must have been prom night, too, because all these kids were talking in the parking lot late at night and they were all dressed up in gowns. They had no sense of how loud they were.
Anyway, the room door was stuck and we had to shove it open and closed every time. The bathroom door stuck so badly, it felt like you were locked in EVERY SINGLE TIME you tried to open it. I pity the poor elderly person who doesn’t have the strength to get that open. They’ll be stuck in the bathroom beyond check-​out time. There was a noisy fan that came on with the light in the bathroom. There was a stain on the bedspread (looked like semen). Some of the power outlets didn’t work. I never saw a maid cart the entire weekend – not sure how well they clean the rooms.
On the plus side, I checked for bed bugs and found none! The breakfast wasn’t too bad – the cooked Belgian waffle batter was actually good tasting for a place like that. However, the breakfast room was small and crowded and the front desk guy was nowhere to be found as we hunted for him to restock the food.
I would not recommend this motel. Motel 6 would probably be much better. Just say NO and don’t stay at the Ramada Inn Ltd. Santa Cruz.

One of the worst hotels in Santa Cruz! Do not stay here! I was lured in by the Ramada name. Read Arron’s post for more details. But the room was full of spiders… yes, spiders. I literally killed 5 and I didn’t go hunting for them. The room was old and stained everywhere. The chair in the room was a bit worn to say the least. The pool shouldn’t even be listed as you can’t swim in it (dirty, algae, freezing).

No stars! This place is beyond disgusting. The pool is littered with green algae and mosquitos, the room we were first placed in had cigarette burned holes in the blankets, it smelled like an ashtray there. The walls were stained with nicotine and scratched up. The place was unfathomable in comparison to the photos the staff posted. Don’t be deceived don’t come here with your children or significant other if you are looking for a nice getaway. It is no where near walking distance to the boardwalk btw like the staff also stated. If I were homeless or an IV drug user then and only then would this place suffice. Take head to this review and save yourself the time and money. DEPLORABLE!!!

I don’t even know where to start, I’d like to not give this hotel ant stars at all. The price was reasonable, I’ll give them that, with a coupon I had. However, they placed is all the way in the back when they had a bunch of rooms open. The pictures on the Internet are very deceiving. The walls inside the hotel were disgusting and had marks all over them, our freezer/​fridge didn’t work, I had a soda in there for 2 hours and still wasn’t cold. Our bathroom was disgusting, it looked like some cheapy motel bathroom. The door was sanded down with a painted door knob, it looked like they poorly replaced it. Our shower curtain had holes inside the plastic part of it. Our sink area didn’t have a working light so in order for us to have gotten ready we had to grab the lamp and move it to the bathroom area. The bathroom had one roll of toilet paper for 3 people and there wasn’t a toilet paper holder. The pillow cases had yellow stains on them, THANK GOD we just so happened to bring our own pillows. God knows what happened in this hotel room and I’m never coming back here again. This place was filthy. I wish someone would shut this place down.

Motel quality for a hotel price. The pictures on the website are incredibly deceiving! We paid $ 220 for one night expecting a nice, clean comfortable room (I don’t mind paying $ 200+ for a clean, comfortable room for my family to relax in) this place was disgusting! The lady at the front desk was nice enough but thats about all this place had going for it. The walls (with the exception of the gold toned ones in the pics) were filthy, sticky, scuffed up messes. Doors, knobs and light switches were equally nasty. The carpet was dirty. The bedspreads were stained and when we removed them we found what appeared to be rodent excrement on one of the beds! The sink and shower were grimy and there was a pubic hair on one of the «clean towles». We had to use our beach towels and I had to constantly remind my children to keep their shoes on and not touch or lean on the walls. The mini fridge had a sketchy smell to it so we ended up using our ice chest. And the lovely pool in the pictures was anything but lovely. There was a ton of dirt on the bottom and trash floating on the top so we didn’t swim in it. Oh and the breakfast they offer wasn’t available for our room… uh ok, probably would’ve caused some sort of disantary anyhow. We’ve stayed at plenty of Ramadas and never had an experience like this. Needless to say, we’ll never stay at this location again.

We chose the Ramada based on their pictures and their website that stated they had recently remodeled. We stayed in room 225 and if it had been recently remodeled, I would hate to see what it looked like before. The pictures are deceiving. Here is what we experienced:
1. As we approached our room there was a discarded take-​out food container on the stairs and cigarette butts littering the area.
2. The vacuums and roll-​away bed were stored outside at the end of the hall next to our room — unprofessional.
3. In our room the main light switch was cracked, the walls were dirty, dingy and there was a hole in one wall. It looked like something had been spilled on the walls and some of the furniture. The carpet was dirty and under the heater there was a square cut out of the carpet (odd).
4. The bathroom faucet hot & cold is reversed, the shower had short curly hair on the walls and shower curtain (gross), the walls and door are dirty and dingy and it looked like someone wiped a big booger on the wall. The door hinges had been painted over and caused the door to squeak when used. The tile and grout has not been cleaned in a long time. The grout and molding are grey and dusty (I think originally it was white).
5. In the morning I shared my disappointment with the manager on duty and her reply was that she would share my feedback with management but she clearly didn’t care so I decided to share my feedback in this review in hopes that you wouldn’t make the same poor choice my family and I did.

Clean room, friendly staff, and close to everything I needed to get to. Continental breakfast was nothing special, but it’s there daily and it’s not disgusting. Direct TV is a nice touch and wifi is free without any problems. I don’t get a hotel room to hang out in my hotel room, so as far as what I expected when I booked I’m more than satisfied.

There is no ZERO stars so I am telling you this is a ZERO!
I want to start off by saying this was the worst hotel I have ever stayed in. I travel 50 – 100 days a year and stay in hotels of all types. My fiancé and I wanted to spend a day in Santa Cruz since I had just arrived home from another trip. I booked through
since they had given this hotel 3,8 out of 5 and the price of 220, while incredibly high, was reasonable in comparison to the rest of the hotels available last minute.
We had a great day at the boardwalk until we got to the hotel. I will organize this by room.
Room 1 (116)
–Room had scuff marks on nearly every wall surface, dark black marks (see the pic for an example)
–Door looked like it was beat to hell on the inside.
–sink was covered in crusted stains (see picture)
–TV covered in spotted stains (see the pic)
–end tables also covered in stains
–Bedspread cover was covered in various color stains
–pulled the bedspread back to blanked… yep you guessed it BIOLOGICAL stain… thats it for us. If you dont believe me ask I took a picture.
Room 2 (117)
Much better the the first but still disgusting. but at 10pm having traveled all day already we were screwed.
–TV covered in stains,
–bathroom counters covered with stains.
–BLOOD spots on the sheets
There was a plus side though… I only booked one night.
Avoid these disgusting pigs like the plague. I have contacted the hotel, corporate office and
to inform them of the disgustingness of this filthy hotel.

I will never allow hubby to choose a hotel again! This was a disgusting place! Spiders in my room… handicap room not to code, trapping me in my power chair several times. My kids’ room had cat urine and noise all night from party people. Manager gave a 20% «discount» and thanked us for «feedback». Never, ever again.

I’m giving this hotel a 4 out of 5 stars based on the affordability and cleanliness!
So for the price of 77.00 for one night I wasn’t expecting much. I think because I was going into it with that mindset it overwhelmed my expectations.
I came on a Wednesday night with my girlfriend from napa valley for a short getaway. We arrived at 11pm after a day on Santana Row. When I arrived I called the number on the front of the door as the front desk was locked. Someone came to check us in. We were in 104 which was just a few doors from the check in room but was still nice (closer to breakfast in the morning!)
The room when we walked in was CLEAN, and smelled FRESH. There were modern furniture which seemed upscale for a ‘cheap hotel’. The bed was fine, nothing awesome but fine. There is a fridge microwave and a LCD tv 40″ in the room. Bathroom was small but okay.
Pretty much it is a steal price for what you get. Don’t forget breakfast from 7am-​9am there is oatmeal bread waffles yogurt bananas coffee orange juice apple juice cereal and it’s all you can eat!
This was a perfect affordable stay!

This place was a 7 only cuz the employee at nite was cool.
Cleaner than most hotels in Santa Cruz!
Have a blessed day
Yup

I had an absolutely horrific experience with this particular hotel. After checking in, I left for a late dinner and came back before midnight, only to discover that I forgot my hotel key in my room. The front office/​desk was locked with the lights off, with a sign on the window to call a given phone number for assistance. I called the number, but no one answered. It only rang and did not go to voicemail. I called the toll-​free number on the Ramada website, but they were unable to help; they basically would put me on hold, while they tried to call the same number. I was advised to wait in the parking lot, and to keep trying to call every 10 – 15 minutes.
For the next 2 hours, I alternated between calling the number on the office window, the toll free number, and knocking on the office door. It was 2AM, and the Ramada representative I had been talking to using the toll-​free number finally advised me to just check in at the Days Inn, which was a mile away, and come back to the Ramada during the day and ask for a «discount». Being fed up with the whole experience, I decided to call a nearby hotel that was not part of the Wyndham group, and they were able to accommodate me.
I came back to this hotel early in the morning to retrieve my belongings from the room and get a refund, since I had not stayed there the night and was already checked in at another hotel. The office was still locked with no one on duty, so I called the number on the window again, but this time someone answered. When the person came out, he looked like he had just woken up, and I explained the situation. He told me that for me to get a refund, I needed to provide proof that I had checked in at another hotel, which of course I had. After retrieving my things in the room, I was issued a receipt of a refund. However, no apology was given.
It is absolutely unacceptable that a hotel belonging to such a large chain would not have an attendant on duty. The hotel provides vending machines outside, so one could easily forget their key and be stuck outside in the cold. I do not know if help being unavailable late at night is policy at Ramada Limited hotels, but suffice it to say, I will no longer patronize establishments belonging to the Wyndham group.