Public Storage

Laura and Richard were so helpful! Couldn’t be nicer and made our storage process easy as can be.

This place is the WORST of all the Public Storage spots in town. It’s filthy, there’s clothes scattered around the dumpster & sketchy people hang out there all the time. Most of the people who do rent spaces are homeless & have their issues, 2064, & like to leave their junk scattered all over the hallways & then attack you when the’re told to move their crap out of the way. DON’T RENT HERE IF YOU DON’T HAVE TO… SERIOUSLY!!!

Far too small a space for far too much $$$$. Lack of security inside only cameras are on the outside=======my space was broken into, stuff stolen and lock hacksawed off — guess the security patrol was ASLEEP ON THE JOB. They had the nerve to try and charge me for the destroyed lock I already paid for. The very least they could have done is credited me for one month’s exorbantant rent… leaving ASAP — can’t be TOO SOON — DAMMIT

One star is too much for this place! Horrible customer service. Changed locks without notifying us. Which means they have access to your storage unit without your permission. Horrible business. I will never ever use this place or Public Storage ever again. You have been warned. Please go somewhere else

The Public Storage staff called on May 2 to say that it looked like the rollup door on our unit was «a little bit off the track», and I «might want to come down and take a look». They didn’t mention that there had been many breakins on the ground floor or make it sound particularly urgent and I forgot about it. (I’m sure the theft took place before then and my stuff was already long gone.)
Thursday, May 21, I went over to find the door kicked in and the unit no longer locked because the latch had been forced open. There were torn open boxes, empty boxes, and packing materials dumped out all over the place. Thieves had gotten the most valuable items, mostly irreplaceable family heirlooms. At this point the unit had been basically unlocked and unsecured for almost 3 weeks. I asked the staff member why she didn’t tell me my unit was broken into, or mention the fact that there had been a rash of breakins, when she called me on May 2. She said they wouldn’t be able to tell if things were missing without going inside, which wasn’t allowed, so she just couldn’t say if I’d been burglarized or not. I wish she had conveyed a greater a sense of urgency!
I began to inventory and re-​pack what was left. Every time I went over there I ran into more people who were burglarized, some people more than once. I heard many theories about what has happened, and I have no way to verify if any of is true, but might be worth checking into:
The staff told me that someone was able to pry a back door of the building open, and then have access to the entire ground floor, where they simply kicked in the latches. So why would a professional storage business have a flimsy rear door that anyone could pry open?
One woman told me there are people squatting in some of the units, they come in late in the day, sit in there then roll open the doors at night, TVs and radios go on, etc. So apparently there are a number of people who spend the night in their units and can thus roam around doing who knows what after the last inspection is done and the place is closed for the night.
Someone said people come in during the day and then hide inside a unit past the final patrol check, and then have access all night. Why doesn’t the staff make the police aware and doing something about this?
I want to know why the PS people (or police) aren’t doing something about the fact that people are camping out in those units, with free access to everyone’s stuff. And why they do not have cameras in every hallway. And why there are alarm boxes on every rollup door, but the alarm boxes are disconnected. And why do they never disclose to people applying to rent space that they have an ongoing problem with breakins? And by the way, PS Public Storage also owns PS Perfect Solution insurance (name is no coincidence), which they make you buy if you don’t have your own homeowners insurance. That’s right — and there is already a class action suit going on about PS not disclosing this to customers. Many online reviews report that people have been chasing the company for months over claims and have not collected a dime.
I say, get your stuff out of there while you still have something left.

DO NOT put your stuff here. Scumbags somehow have access to these units and it is so easy for them to steal. I had my things in here for a month and on the last week before moving out, they broke in and raided my storage INSIDE, behind a «secure» locked door. Sure they have cameras outside, do they record? No, nor will they see who accessed the building for you. I had irreplaceable items stolen and a picture of exactly how they did it.

This Public storage on River street is the Worst… Do not put your goods in this place, I have had neighbors who said it is a nightmare, broken in units are a daily occurrence, the staff could care less… this is a WARNING Please go elsewhere… awful, I just cant say enough bad things about this storage place… BEWARE

Stay away. I was there for years, but every year they would raise the rent & provide less. Case in point: my unit was broken into 3 times in a month. Twice in the same week! The manager Suneil could be less than concerned. He or someone else working there may be involved considering that the thieves have been getting in & out at 3−5am according to the surveillance. However no alarms go off considering this is an unauthorized time to be in or out of the property. When I contacted Santa Cruz police, they told me that I should move out ASAP, as there are 4 calls a day about break-​ins there & the place is doing nothing to protect the people’s property. When the police department tells you this you know it’s bad. I paid over 10k in rent to Public Storage over my time there, but still managed to have over 15k of my stuff stolen, some of it irreplaceable. An added bonus is that their restroom has gone from the light barely working a month ago, to not working at all an having to use a tiny battery powered light 2 weeks ago, to now not working at all. Yup that’s right, a place that charges hundreds & hundreds of dollars for their spaces & raises rent EVERY year can’t even provide light in their bathroom or much security for your stuff. Where is all that money going??? Beware of this place.

I had my unit broken into this week… just because it is well maintained and clean means nothing
just moving is a Hassel, but moving and then having to move again is a pain
ten units were broken into this week… police have complaints all the time
stay away.

This place is horrible and the management is a joke. Ryan, Karen and Suneel have no humanity and they are some of the nastiest human beings I have ever come across. They sold my unit before the date that was told to me by the «District manager» and wouldn’t put it pass them that they are selling stuff on the side.

I am glad we will be moving out of state shortly and be able to remove our remaining house hold goods.
That’s right, I said remaining. Our unit was broken into by someone who removed the latch from the door. The lock wasn’t touched. This should not be possible.
Our unit was completely tossed and valuable /​sentimental items were stolen. The lady in the office was nice but basically useless. There is the appearance of an alarm system but it does not work.
I have been approached by obviously high people outside the building and it is kinda scary to be there — other reviewers are right in that the place has a bad vibe — especially as it gets dark.
Do not use this facility, we were foolish enough to not check up on it because we were in a bind with our moving truck when it arrived. I was also informed by the officer who took my report that the department is fairly confident that there are people living in the units who then rob units at night and there are constant breaks ins.

As a business owner, I have to be treated really poorly to even think about writing a negative Unilocal review about a business. After renting a high-​end unit with rollup door for 9 years, watching our rent go up from $ 450 — $ 580 during this time, dealing with rude and/​or inexperienced salespeople, we’d had enough. We went online to schedule our move-​out date and set that up for the 15^th of the month. We moved out on the 15^th, left the rollup door open for their inspection, and walked away.
Today, I see that our account was still open, with no mention of a moveout. In fact, I received a warning letter to pay our rent by the 1^st of the month for December! I called and they acted as if they didn’t know about the online moveout scheduling, and he entered our moveout for today. What about being reimbursed for days not used, I asked. We are paid up until the end of the month.
The manager got on the phone and said that they don’t issue credits for moveouts that happen after the 10^th of the month! So typical of this deplorable business. They will never see one dime of my business again.

My storage locker was broken into and I later found out through the Police Department and several other clients of the facility that there has been several break ins as well that the code to get into the different floors has been broken for well over a month, where upon I contacted not only the manager on duty as well as the Property manager and asked them as to why this facility has not either hired a security guard from the hours of 6pm until 9pm when there is no staff and the clients property is wide open to be broken into. I was told that they are having problem with the vendor to fix the code device to the floor units and that to get a security guard they would have to go through «channels». They next day I reached the District manager and asked him the same questions and asked him to keep me updated as to the situation and when it would be resolved and got no response and no one to date has contacted me at all. I was told that cameras would not help which we all know would as well as no security guard to be a deterrent until the doors are closed and locked. Public Storage on River Street is very very close to a homeless shelter as well as many transients in the area. One would think Public Storage would take this into account and have cameras on every floor. They don’t mind taking our money and making sure they get it on time but they are not providing the service that we should expect as paying clients. If you are reading this before considering which storage facility is safe for you to use, I would advise you to use extreme caution in regards to this particular location This is a terrible place and awful experience. Public Storage is the worst business I have dealt with in many many years!

After having several thousand dollars of stuff stolen at my Extra Space Unit on Fair Ave, I moved to Public Storage on River. Here are some benefits this facility has over Extra Space.
(1) Key access PER FLOOR, authenticated by personal code (i.e. one code doesn’t give you access to whole building).
(2) The facility is constantly cleaned by the staff who have to deal with a pretty dirty bunch of clients (which is what one can expect in Santa Cruz).
(3) Roll-​up aluminum doors and clean storage units with aluminum panels on interior.
Overall my experience here is much better than what I had over at Extra Space. Though keep in mind there is a homeless shelter and rehab clinic nearby so there will be shady folk around, and the facility is unfortunately not gated.

My first one star review!
I hate this place… is that a little too strong? I dunno, I just never, ever want to step foot here again after I finally ‘moved-​out’ of the storage unit I had here. Granted, the circumstances under which I had to rent a unit weren’t ideal and may contribute to my hatred and disgust of this place. The reasons I rented here were beacuse this is the cheapest PS in the SC area and it was close to the location where the stuff I had to store was located.
On my move-​out day, the office was closed during ‘open’ hours, so I had to wait to get a cart. To get a cart, you have to turn over your ID to the staff to keep behind the counter. Of course, when I finished and was ready to return the cart, the employee had disappeared again and I had to wait 30 minutes for him to return in order to get my ID back.
There is a homeless shelter next door so I wouldn’t be surprised if they rented out units and hung out there during the day as mentioned in the other reviews. That’s not the main reason I’m giving them a 1-​star review. A homeless person here or there doesn’t scare me.
The 1-​star is because the place is dirty and the staff is completely MIA. If you require my ID to borrow a cart, at least keep someone in the office so I’m not held hostage there waiting… and waiting… Nothing bothers me more than waiting when I have places to go, especially as I’m from out-​of-​town with a lot of other errands to cram into one business day.

full of sketchy people who appear to be spending their entire day hanging out in their spaces… very uncomfortable vibe all around. am so sorry i sent a friend there. we shall be moving her stuff elsewhere as soon as her contract runs out.(sketchy people=homeless)

WARNING! If you are looking for drugs and prostitutes, or if you don’t care that they are doing business inside, then this is the place for you. I would definitely recommend you store your things elsewhere, the staff is not responsive to the numerous complaints by renters.