Precision Mercedes

Stayed very late past closing to get Van Dzl brakes fixed so I could surf next day and drive home safe. They really went the extra mile.
I was so pleased with can do service attitude that I got them all pizza for staying late. Frank is first class and has a great team. Highly recommend

To the person who thinks his car was lent out I know for a fact it was Frank let’s his employees that don’t have a car take car’s home at night Frank is not a honest person he voided my warranty with work he never did 8000 he charged the warranty when he did probably 1000 in work then agreed to do free work for a year I needed brakes done he wanted me to pay for parts only 8000 wasn’t enough I guess I didn’t pay it and didn’t go back again

FRANK IS THE MAN! My key was stuck in my car, and he fixed it. Great guy. Would totally recommend this place!

So tired of getting jerked around by these guys. I came in needing both catalytic converters on my CLK replaced. I was given a reasonably priced quote and told to drop it off whenever, get one replaced at a time. Called the next day to confirm that the part was in stock and I could drop off my car, was told of course, come on down, so I asked a coworker to meet me at the shop before work so I could drop off my car and get a ride back. When I got there I was told the part wasn’t in stock and I’d have to wait a few days. That’s annoying, but fine, I arranged to come in a few days later.
Again, called the shop 15 minutes before I drove over to confirm that I could be seen that day and had a coworker meet me at the shop when I arrived. This time I was told my car couldn’t be worked on that day because some of the lifts weren’t working. When I explained to Frank that I was a little frustrated because this was the second time I’d taken time out of my work day to be blown off after confirming my appointment on the phone, he just said «I’m not Jesus.» Well you don’t have to be Jesus to double check you’ve got a part in stock. I asked if he could please make an effort to see me that day and he flatly refused. When I left, I got a call from them saying Frank decided he would do the repair that day. I said okay, when should I come by? He said I’ll call you right back and give you a time. Never called back.
After shopping around for other quotes, Frank’s was still the lowest price. Really wanted to give these guys a chance based on the other reviews and their proximity to my house, so I begrudgingly brought my car back in a week later and finally they were able to switch out one of the converters. Couple of days ago I called to ask if they could repair the second one that day, and they said I’ll call you right back. Never called back. Yesterday I called again and I was told sure, bring it over. I said, are you sure you have the part? I was told yes, bring your car over tomorrow. Had the same coworker meet me at the shop this morning so I could drop my car off and go to work. They made me wait half an hour before telling me, surprise surprise, the part isn’t in stock. Clearly there’s a massive communication gap between the front desk and Frank. I’d have to be an idiot to step foot in this place again.
EDIT: Just thought I’d post an update. I had my catalytic converters replaced at Holiday Muffler & Brakes for nearly ¹⁄₃ the price Precision Mercedes quoted me and they were very timely and professional

They replaced a faulty ABS hydraulic pump and it was replaced with a faulty pump. Frank went above board to make sure it was repaired satisfactorily with a working pump and delivered the car to me at my home.
Their service is terrific. I highly recommend this service center. It is worth owning a Mercedes to have them repair and service it.