NAPA Auto Parts Santa Cruz

Hello, I frequently come to this store in Santa Cruz, even though there are 2 auto parts stores way closer to where I live in Scotts Valley. I come to Napa in Santa Cruz because of the exemplary service I receive every time I visit. I have to mention that I am a friend of the former owner of the store from a few of years ago. I continue to trade at this store because of Derick (sp), the store manager. This guy is a customer service master; quick, knowledged and efficient. I won’t buy auto parts anywhere else, period.

Ok, first I’m a woman. And a mom. And my son did something to someone else’s motorbike that he shouldn’t have… and it was an old bike and my husband and I were worried we were going to have to go to great lengths to fix the problem. Someone recommended Jim at Napa machine shop. He not only knew what to do, he did it quickly and didn’t charge an arm and a leg for the repair. I have to say, he’s our hero!

So my dad bought a car battery from this Napa shop 2 years ago. When he bought it they told him that it had a warranty of 5 years. Well, recently my dad has been having trouble with his battery turning off randomly. He continually has to have a random stranger jump his car. It’s been really inconvenient for him. So he finally gave up and decided that he needed to get an exchange since it hadn’t been 5 years yet and he’s only had the battery for 2 years.
Problem is my dad misplaced his receipt, but when we called the shop and Jeff said that there wouldn’t be a problem. They could look up the serial code on the battery and determine when the battery was purchase and replace the battery.
So my parents take in the battery and according to the shop the battery’s serial number says 2011 so therefore the battery was purchased in 2011 and the warranty is no longer valid.
However, my parents purchased the battery in 2013, so clearly something wasn’t adding up.
The cashier/​clerk at the shop told my parents that they would have to buy a new batter or show a receipt to have it replaced for free… Which my parents didn’t have.
So my dad had to go out and buy a whole new battery, but he bought it at a different shop because we no longer want to do business with Napa! My dad has been a loyal customer for over 30 years and for the company to treat his this way is cruel. Worst customer service we’ve had in Santa Cruz!
Thanks a lot Napa!!!

Auto parts pros do not come better or more helpful than NAPA Santa Cruz, and they seem to always stock weird little items nobody else has.
Plus, their machine shop is the best one going in this town, especially for motorcycle needs, a little secret all riders need to be aware of.
Prices a touch higher than others, but that’s only because their NAPA brand quality is far superior to other after-​market brands.
And, since the ownership change… Well, let’s just say the staff can breath easier, and customers smile more.
:)

Great experience buying and installing a new car battery at this Napa. Yeah, changing a battery should be simple, but not so on some import cars. And the Napa sales rep was downright helpful: helped find the right battery without unnecessarily upselling me, and then helped with the install and provided the tools necessary. Thank you.

This is one of the best parts store that I have used. They always have what I need or can order it, quickly. It’s convenient to use the online ordering and picking the parts up at the store. The staff is very friendly and always follow up with phone calls.

Carr Parts has always been awesome and still is even with the merge with Napa. Friendly service. They have *always* taken good care of me… since way back when.
They sell car parts, they have a machine shop, they have car wash stuff, you name it.

I went in on a rainy Friday night right before closing. Bought some windshield wipers. One of there friendly employees Doug went out in the rain but on the new blades for me and I was back on the road in under five minutes. Thanks NAPA and Doug for the great customer service.

They’re very helpful and friendly. The actual store is not that large. I went in looking for a car battery and they gave me their recommendation. One of the employees even installed it for me!

This used to be an independently owned shop I hear before they became part of NAPA. However, they’ve got awesome staff, always had the Honda B series gasket kits I needed in stock, and have been been able to obtain bearings for rare old 70s mopeds that I’ve needed which is just amazing.
Their prices also beat Kragen’s prices hands-​down.