Dientes Community Dental Clinic

We took our daughter here for her first ever dentist appointment. The staff were friendly and made her feel comfortable. The office was clean and nicely decorated. We would definitely take her back for further dental work.

From mr. Hunt the worst experience of my life Dientes owes me compensation Dientes said to me that my tooth was fine but then the pain would not stop. They charged me $ 850 to grind my tooth 19 to one quarter of a millimeter to the root. all the way around instead of making a replacement for the crown that got lost. that’s what the next dentist people I went to told me after they looking at my x-ray’s. when I told the dentist Dr. Ortega from dientes to just replace and not grind my tooth too much. Ortega said Im going to put on a bunch of anesthetic then said he was just cleaning up tooth 19 when really he was grinding my tooth 19 to hell then as soon as the anesthetic wore off my tooth has bin in pain ever since. Ortega sucks when I came back after three weeks of waiting in total pain for the new crown and Ortega’s part that he made his work did not fit. I asked confronted Dr. Ortega why did you have too grind my tooth down to nothing and he would only say” I know what you mean” I know what you mean. Then he ran off like a coward and the rest of Dientes staff tried to cover up doctor Ortega’s miss deed never saw him again the manager took the yelling intended for Ortega to protect Dientes as he played dumb to play smart mr. Bencomo director of operations“mr.Benslimeword”. The other day cleaning up around the house I found the long lost crown piece for the big tooth19 as it was before Ortaga inside the casing cap shape the tooth was big and now it’s way to big to put back on and to late to get my tooth back like it was and it’s obvious how unnecessary it really was that dentist Ortaga grind’ed my tooth to nothing with no explanation. there is more to dislike I can tell but the review is already getting to long They fix what is not broken and bake what they can not fix. Beware disgusting Dientes will reck your teeth like the bunch of tooth maggots that they are «Beware»

Dr. Taff is hands down amazing! My son has had to come in every week for a month and he has been so kind to us. «Squeezing» us in on short notice having his staff call me if there are cancelations to come in sooner. My son used to have to be sedated to go in for treatment. But with Dr. Taff he is excited to go and it makes me very grateful. Dr. Taff is funny and nice and extremely patient. And I am forever thankful he is in my neighborhood. 5stars for and an amazing experience at dientes!

There is very little continuity of care. Each time I seem to find a dentist in the clinic that understands my situation… they are gone by the time my next check up and potential procedures are due.
Last year the dentist drilled three cavities out of my teeth and the the fillings were left very rough and scraped my cheek. There were large patches of gum missing from the drill… ouch.
These had to be fixed and this added to the amount of wait and frustration I had already experienced. Again, I had to see a different dentist.
When I called once more for my yearly appointment I cringed when I heard the dreaded words «I’m sorry but the dentist you have seen is no longer here.» Noooooooo! The same areas I had filled last year are black underneath and it is so hard to get a timely appointment. It is impossible.
The clinic is now filled until the end of December and you cannot make any other appointments until after seeing the dentist for a consult. My current appointments are in the first week of January. These were made after the schedule was released and I was able to make appointments. I was told to call back to see if there are any cancellations if I wanted to be seen before these dates. I did do this and miraculously was given an appointment with the same dentist I had asked to see on a regular basis for my care.
I asked her personally if this was possible and she told me it was. The appointment day came and I was on time and sitting in the chair and was then informed I would not be seeing the dentist I was scheduled to see at all, but another. What? Then, after my exam the dentist told me I needed to have a check up every six months because of my chronic health problems. How on Earth do I do that? Bt the time my work is finished in January It will almost be time for this six month appointment then.
It is a gift to have such a clinic available for those on very limited incomes. I just wish it could be counted on to receive gentle and skilled dental care every single visit from the same dentist. How frustrating and sad it is there are no other choices for those who do not have the financial means to go elsewhere for care.

My children are patients there and the pediatric side of the clinic is fantastic. The treatment for adults is horrible. I’ve now left 2 messages for the office manager and have yet to receive a phone call back. Very disappointed with wait time, customer service and communication from the staff. There is definitely a lack of quality management. The front staff should be more educated on the services they offer at the clinic and then be able to use common sense to schedule a patient appropriately. Scheduling policies/​waiting months to get an appointment and then receiving terrible treatment is not acceptable.

I have been bringing my two kids here for 4 years. We have always been treated so nicely and both my kids are always treated so sweetly by all the staff. Their dentist, Joshua Taft is incredible. He is so calm, kind and he tells them exactly what he is doing. My son can be very anxious about things and Dr. Taft and the dental assistants, especially Shannon are always so caring and kind to him and he always leaves saying that wAs no problem, Mom and they are so nice!!! Thank you to you all!!!

I have been a patient at inter for many years. I have received good dental treatment. Prior to this I received dental care from a provider that was well recommended and did fine dental work in Campbell .
Today I received over the top treatment with Marvin. This experience far surpassed any dental work in quality, comfort and care that I have received in my 50 years of dental care.
Thank you Marvin. You were informative, comforting, provided excellent results and have an awesome bedside manner.
I am scheduling all future apps (as available) with him.
Colleen Huges

Dentists and assistants 5 stars! Apparently the
business Director has done nothing to elevate the office staff. I don’t like writing reviews it gives too much power to some people who caught someone on a bad day or really does not have a clue. When I see reviews that arecritical of the office staff and are not corrected. I feel for Dan B. I am not writing because I had to wait over 5 hours as a standby for a root canal (although someone could at least checked on me or offered some painrelief) I had a root canal with a live nerve thats like being electocuted when its worked on. Dentist ans assistants were great. I am one who can tolerate a lot of pain and usually will not take pain pills but as soon as I got out of the chair I could start to feel the pain coming on. Went to the front desk and looked her directly in the eye and asked if i could pick up my prescription on my way home and she said Yes twice to me. I will fax it over right now. By the time I got the car I was really feeling it. I decided to go home my wife was not home had to get neighbor to go to Target by this time I was screaming pain. Neighbor said (1 hour later) they had not received the fax. Target is not allowed to call office. My neighbor insisted they call fortunately for me. They finally faxed it over. This was on New Years eve if I had not gotten the prescription I would not have gotten it for two days and proably on to urgent care. Get a clue office staff!!! Don’t save all the faxes until the end of the day and think about holidays and more importantly think about the patients!

Called as a new member and whoever I spoke with at the front desk didn’t even let me finish my sentences before rudely interrupting me and rushing me off the phone. Not a good first impression. And they said they won’t be seeing new patients until May! That’s two months away!

Really disappointed, was rescheduled way too many times.

I love Dientes, the only reason they didn’t get full stars is because one dentist there drilled my tooth before it was numb, but stopped before it hurt too badly. I love that when I come in they greet me, they want to know about my medical history, they actually knew what they were talking about when they looked at my teeth, they allow me to know everything they are going to be doing and during the procedures they ask if i am okay. Dr Kao is the best dentist ever, he is kind and gentle. He never had a problem numbing me and he was always helpful.

If you have an appointment with Dr. Nguyen, I would advise you see someone else. I went to support a nervous friend who had an appointment for a tooth extraction. Dr. Nguyen was rude and unkind on many levels. She was also very irritable. She did not introduce herself to us. When I asked what she thought about the Xrays, irritated, she snapped at me: it’s decayed. I asked her what the plan was. She again snapped at me: surgery.
Long story short, she next jabbed him in the lip with the needle of the novacaine shot and blamed him for moving. And when her assistant put the suckage device in his mouth, he nearly went through the roof in pain. Dr. Nguyen, again extremely irritated poked him in the leg and told him to stop moving because she would be using «knives» and might cut something on accident. We had no clue she would be using «knives» and asked what she was planning to do. She said cut back the gums and cut out his tooth. That was it, he got extremely angry and we up and left. This is not a person you would want doing surgery on you. She wasn’t going to explain to him what surgery she would be preforming. And further, it turned out from another dentist, such extreme measures were NOT needed.
The staff was nice, but if Dientes hires and supports someone like Dr. Nguyen they are failing to operate by their mission statement:
«Dientes offers affordable, high-​quality dental care to people who need it the most»
They did refer my friend to another dentist for low-​income folks. The new dentist is very gentle, caring and professional.

Of all the community dental clinics I’ve been to, this one has to be the worst. The only reason I gave it 2 stars instead of 1 is because my dentist today was awesome. I was in so much pain that I forgot to ask his name. Ugh. I’ll have to call & edit this post with his name. He was Asian and had a good demeanor. He joked and made it comfortable for the patient (me).
The dental assistant Monique was very friendly and I felt like I was in good hands. That’s important to me when people are prying through my mouth with sharp tools. :-) I walked out happy that my tooth was fixed and no more pain.
I am, however, not happy with the front desk employees. They’re rude and don’t really care how you feel. All they care about it talking about their upcoming weekends and men. Every time I go up there to check in, they’re having conversations about men and drinking. Whatever. some of us are in pain & don’t want to hear that. Not good customer service when they act like you’re bothering them. Hello?! We’re the patients. Without us you wouldn’t get paid.
They were nice to me when I had to pay the $ 180 bill today — oh yeah. They smiled and didn’t have outside conversation. PPffff.
Making appointments is difficult because they’re really booked so make sure you keep the appt you have. Don’t miss it or you’ll be waiting a while.

My nephew had dental surgery today and they said they would send a prescription to CVS in Scotts Valley. CVS said they never got it and now he’s out of his mind with pain. They are now closed and no emergency number. Recording says to go to urgent care!
How can this happen?

Wonderful dentists… and was cheaper than when I had insurance. Great staff, loved every treatment and the only way we have been able to keep up on dental care with our financial situations. Thank you all soo much, it means the words to me knowing my little girl has this care.

I have my two sons seen at Dientes, everyone there is so nice and patient. They are very friendly and caring. The dentist does not pass judgement on anyone and the staff treat everyone the same. I appreciate all of their advise on my kids dental care. thank you.

I received my partial bridge about 10 days ago now.
I you have ever had to do without your chewing teeth or had your smile impaired by missing teeth, you know what I mean when I say WOW!
The fit was great and my smile was back.
Last Friday I went out to dinner and had steak! The first time in three years.
The «getting used to it time» was minimal. I find that I can wear the plate all day long without discomfort.
Again, the Dientes team were all great.
From the ladies in the front office who managed my account and appointments to the Dr’s and technicians who did all the wonderful work to give me back my dental health.
A big thank you to all and a job well done!