Autoworld Sales & Leasing

I dont know what people are talking about. This place sucks. Its expensive unless you are not gonna drive more than 100 miles a day so you can drive to san jose and back, anything else they gonna tax you and the bill runs up fast thats how they get you. That lady Nancy is stupid as hell. She doesnt like doing favors even when you have spent literally over 10,000 there. You think there would be some customer loyalty. I’ve never owed anything no matter how high the bills has been i got my receipts ive spent 2,300 just on one receipt for 3 weeks. She knows who everyone is really well so for her to act the way she does is stupid. At hertz or anyother place you forget to turn in the car they call you, you talk to them and then they bill you for returning it late. At autoworld Nancy is gonna call the police and report it stolen even if you are in direct contact with her the whole time and explaining that your gonna be late she still gonna call the police. Who the fuck does that? Even at proper places like budget when the salesperson knows you and that your a very loyal customer they just do a new paper and say I came in. Its a lie and against policy yet they still do me the favor on account that they know im gonna pay. Its not like i ignore the calls and disappear. But nancy is too good for all that and its not like its just one company that has done me favors. Salespeople at Avis budget and hertz across the the country have done me these kind of favors and for cheaper because you can drive 2000 miles and its will still be the same rate. Ive even damaged cars and they dont care they just bill you and you pay for it. Not at autoworld, nancy will herself not let you rent a car anymore. To turn down business that way is stupid as hell. Amy just does what nancy says and Doug the owner gave her his spine. So Nancy is the show runner and she stereotypes people only go there if you are a white person over the age of 30 or you will get no respect. She will even talk to other customers about you if she doesnt like you. I have sent several of my employees to rent a car and they each have told me that she mentioned me to them and how I’m a little kid and I pissed her off good thing we dont wear uniforms and so she cant tell who works for me and who doesnt. Very unproffesional.

Cant beat the prices here. And their customer service is excellent. My work truck broke down and they had me in a rental immediately. They were also super flexable with the time as I did not know how long my truck would be in the shop.

After dealing with a nightmare trying to rent a car, Autoworld came to the rescue. They were friendly and made the nightmare a dream; all while saving us over $ 100. I would recommend them to anyone visiting Santa Cruz.

This is the best place in town to rent a car. I really don’t know why anyone would ever go anywhere else.
I have never had to wait in line for more than 15 minutes. I have never shown up to find that the car I reserved is gone to someone else. They remember my name. They remember my driving preferences. They are nice and friendly, but they are also professional.
They will even pick you up and drop you off if you need them to.

I’ve been renting cars from them for years. It’s not the fanciest lobby in the world, but the cars are in great condition, the rates are low, and the staff is friendly. Nancy and Amy have been working the front for as long as I can remember. They will pick you up and drop you off if need be. Best of all, there is not nearly the same hassle with paperwork that you experience at the national chains.
I’ve also bought a used car from them. Doug Factor, the owner, won’t negotiate the price down, but the prices are already lower than comparable vehicles at a dealership. (You shouldn’t take my word for it, shop around and you’ll see what I mean.) I know there’s a stigma attached to buying used cars from a car rental company, but the one we bought ran for a good 100,000 miles after we bought it with no major complications.
I would recommend it for both services, car rentals and car sales.

Autoworld is absolutely the best car or van rental place to go in the Santa Cruz area.
The owner Doug is a great guy and the staff at the desk, Nancy and Amy, are just the greatest. I always arrive and leave with a smile on my face and a sense that I’m dealing with friends.
Autoworld goes the extra mile to save me (and you) money; they are more than competitive with the big chain organizations.
They also offer to pick you up and take you to your destination.
When you can count on integrity– a truly big factor for me– honesty, great prices and personalities why would anyone go anywhere else?
I can’t think of a reason
I’ve been in Santa Cruz since 1973– I’ve probably said this somewhere before but I’ve had plenty of time to separate the wheat from the chaff– and Autoworld is the best.
I’m not impressed with a lot but when I am, it’s for real and I have no hesitation to spread the good word.

This was the first time I rented a vehicle from a local place and I have to say I was completely amazed at how much easier the process was. The staff was friendly and the van I rented was kept up nicely. Over all I paid about 50 bucks less than I would have if I had used U-​haul and didn’t have to drive a vehicle with a billboard on the side of it. I will absolutely use them again.

Autoworld is a family owned & operated business with friendly staff & great customer service. Their rates are comparable to the big box rental companies & my experience with them was top notch! I’ll definitely be coming back!

This place is a rip off! I rented an F150. The brakes were crazy tight! I could not drive it over Highway 17. I tried to take it back but they already close. (I rented it at closing time) I left the keys and a note in the door and told them I needed a refund. The truck had not gone more than a mile. They said too bad and kept my $ 60.) Two words: RIP OFF!

I love Autoworld. The women that run the place are on top of things. They’ve got great deals on truck rentals and the vehicles are always clean and ready to go. Very easy to use.

I needed to move a queen size bed and a dresser from aptos to campbell.
I rented a cargo van from here, after much time comparing other companies like u-​haul and enterprise. The price here is so competitive and amazing.
it was $ 68 for a 1 day rental including 100 miles. Each extra mile is only $ 0.35!!! this is unheard of for other companies. (other companies are $ 115 for the day including 40 miles and $ 0.79 per extra mile) The choice is an obvious one.
The van was perfect and clean. got me from point a to point b with no problems at all. the ladies who work in the shop are incredibly nice.
highly highly recommended!!!

Great exprience. Easy and relaxed! Very friendly, and will for sure do business with them again!