Auto Medic of Santa Cruz

Rob and his mechanic Justin are great; friendly, reliable and more than happy to keep you on the same page as them. Rob is super communicative; he doesn’t go ahead with anything without your consent and without giving you a THOROUGH quote. I recently had my timing belt and water pump replaced — when other places in town quoted the repair at $ 850, Rob was so much more reasonable and I ended up paying $ 620! Not to mention that Justin ended up replacing my A/​C belt while he was at it.
In short, Auto Medic is your best choice. After they’ve spent time on your car you can feel good about the quality and the cost. Rob is generous and honest, neither of which traits are guaranteed at other mechanics.

Rob went the extra mile to make sure my vehicle was towed and repaired promptly. Auto Medic quoted and did the repairs for much less than the other shops quoted. I would highly recommend to call them if your stuck with a broken car in the Santa Cruz area.

Justin and Rob were amazing! Service was professional, honest and reasonable, and car was fixed in no time. I couldn’t have asked for anything more. Thank you so much!

Rob and Justin took customer service to a new level. They were able to get me in the next day after I contacted them, gave me a complete estimate and detailed description of what they would be looking at, and met the estimate for parts and labor that they quoted me; they were also finished ahead of their initial estimate, so I was able to get my car back sooner than initially expected. They explained the problem — and solution — is terms I could understand, and provide pick-​up– and drop-​off service. They asked me questions about the car’s past service and other issues/​concerns, and gave me estimates for future work, as well as letting me know how they would recommend prioritizing the work. I love that the gentlemen are well-​informed, honest, friendly, and made me really like a valued customer, not just a work ticket. Their prices are better than other places I’ve spoken to, and they do terrific work. They’ve gained a lifetime customer in me.

The battery in my car went completely dead while it was sitting for weeks in my driveway unused. I knew it was an old battery, so I was sure it was time to replace, not just recharge it. I called Auto Medic around 9:00am and spoke with Rob, the owner. I gave him my make, model, and year of the car. He said he’d be here in 2 hours because he didn’t have the exact battery in his shop but he’d get it, and he was right on time. He brought the new battery to the car where it was, removed the old one (which was 6 years old), installed the new one, sprayed anti-​corrosion protection on the terminals, and tested that the car would start. It started right up immediately. He took the old battery for recycling. The price was reasonable, similar to what my usual mechanic charged to replace a battery in a different car, and Rob didn’t charge any extras for the service visit or disposal. It comes with a 2-​year warranty for free replacement. Great service! Very pleased that there was zero hassle. Nice guy. I even got a discount coupon for future service at his repair shop.

Rob the owner is a really nice guy. He has serviced my truck twice. They are always fast and affordable! I highly recommend these guys for anything vehicle related! You wont be disappointed!

I have found a home for all my auto repair needs with Auto Medic. I called them Sunday afternoon to see if they were open for a brake issue i was having and left a voicemail. The owner called me back to find out the details and let me know they close at 2pm on Sundays but would get me in first thing Monday. They got right to work upon my arrival informing me quickly what was needed. There were no shady hidden costs, they were quick, personable and knowledgeable. Jerry, the mechanic who did the work, knows his stuff and made sure I understood everything. The cost was far lower than I could have received anywhere. I give these guys the highest rating possible–

I called Rob to tow me to the Mazda dealership when my 2001 626 stalled out in traffic. It was the 3^rd time and the dealership was unable to find the problem on all 3 occasions. He said if they couldn’t fix it to give his shop on Water St a try. So when my car stalled out again out in Freedom a few days later, he had a driver bring my car in. It took some tenacious work, but Rob and his crew found several related parts that alone showed no problem, but combined put stress on the engine when it was hot. He was able to find the problem and replaced several ignition-​related parts in good time. Rob mentioned an expensive part that may or may not be a related problem and during testing, the check engine light came on and he replaced that part for no labor charge. He also that the fuel pump might also be a part of the overall problem and when it stalled yet again during the test, he installed a new fuel pump and filter at no charge, labor or parts. That was the ticket, the car is running perfectly again, thanks to Rob and his team. I will be doing business with him again. And he did not charge me for the tow from Freedom. The towing capability is a major capability for a garage like his. Highly recommended!

These guys are honest, reliable, and affordable. They fixed my car same day and found replacement parts quickly and at an affordable price. Definitely going back here.

I was visiting my father in Santa Cruz, and he had a charger on his car battery hoping to give it enough juice to make it to the shop so he could get a new one. The last thing my dad needs is to have to deal with car repairs. A quick search on Unilocal and I found this place. Within about 30 minutes, the mechanic showed up, put in a new battery and was on his way — at a fair price. Excellent service! Highly recommended.

My UCSC student came out to a dead battery, called Auto Medic and scheduled an appointment around my daughter’s class schedule, they tested and determined the problem super quick. Affordable and knowledgeable I would reccomend them to anyone in the area, we will definitely use them again!

The owner Rob goes out of his way to provide top-​notch service. He kept me up to date throughout our whole interaction. If you’re looking for an honest, quick, and reliable maintenance shop in town, Auto Medic is a great option.

I highly recommend this Auto Medic Towing and now the Repair shop on Water St. Rob provides extraordinary service and good quality work. Several of my colleagues have been very happy with this work, too. And he’s a nice guy and doesn’t talk down to me when I don’t know much about car engines and parts. I want my car to run well, and Rob is taking good care of it.

Truly incredible customer service! It doesn’t get better than Auto Medic. If you live in SC you should be going here for all your car needs. If you need a tow, call them first. You will be in good hands, they are prompt and extremely trustworthy. The owner, Rob, is a brilliant mechanic, extremely helpful and a pleasure to communicate with. Plus, he is funny and cheerful which made having my car break down 2 hours from home slightly more palatable.
He worked on my Landrover, which is rare talent. He has extensive knowledge of their sensitivities and has all the specialty tools required to work on them. He gave me an initial quote for repair and did the job for a little less than expected, which was a first for me in dealing with fixing my car. Also, they detailed it. My car has never been so clean or well cared for!
I recommend them without question!

While moving my son into UCSC last weekend my BMW was idling rough and gave off an SOS symbol. Ugh…
I called Rob at Auto Medic for a tow. Rob has a pretty «techy» system where you receive his information via an email, and you can be fully updated to what is happening on your smart phone. He showed up earlier than his anticipated arrival time with a smile on his face, and a calm demeanor which was much appreciated with my already rattled nerves.
My tow was from Santa Cruz to Hollister. During conversation with him on the hour long ride back, you can tell he is a man of integrity, who loves his business, loves helping people and values his employees. If you are ever in need of towing or road side assistance, I cannot recommend this business highly enough. Excellent customer care, and his pricing was extremely competitive.

We’re stranded in Santa cruz and most places were closed or would only tow on sundays. Rob was able to come and replace our battery on the spot and he was here within an hour! He was so friendly as well! Thank you so much!

Loved the service here. Rob and the staff were very friendly, but more importantly, it was quick and the price was reasonable. My cars starter was fried and it was very close to closing time, yet they still decided to fix it when other places would have made me wait until the next day. Thanks for the great service!

my boyfriend and I were on our way to spend the day in Santa Cruz when all of a sudden my car started acting up. Rob was amazing! called him asking for a tow and he came out and checked out my car just in case it was something that didn’t need a tow. he offered to check it out at the shop free of charge so we followed him there, turns out it was my alternator. he called a few places for the best price of one and essentially got us the best deal. After working out all the details, he offered to get us a driver (free of charge) so we could still enjoy our day at the boardwalk. about three hours later, a driver once again picked us up and brought us back to the shop and my car was good as new. Rob and Jerry were genuinely nice and the service was awesome.

Locked my keys in my car in santa cruz. He was there in 15 minutes! Least I’ve ever been charged for locking my keys in my car &the technician was awesome and friendly. Thanks again!

The quickest road side assistance I’ve had in a long time. Also the most attractive driver dispatched to help me. I guess I’ll have to lock my keys in my car more often.

Locked my keys in my car and called ATT roadside service which I have thru my cell phone account. They cover up to $ 50 and I was told it cost a little over that. Robert with Auto Medic came within minutes and unlocked my car in seconds. He didn’t charge me anything over the ATT service call $ 50 even when he could have. He helped me before and didn’t charge me then either. As a single woman where most take advantage of an unknown expense he was very honest and ethical and I would highly recommend his services!

When I needed my car towed these guys where the best price I could find. Though there was an issue with their towing truck and the towing date had to be delayed to the next day. But to make up for it they towed my car for free first thing in the morning the very next day.