AA Safe And Security

I have used AA Safe and Security many times. They always arrive when they are suppose to, with a call before that they are on their way. Technicians are always very professional and pleasant to work with.

The AA tech got to us in a very short period of time ~ 10 minutes, but due to an older lock took ~ 2 hours to get us back in. It required drilling out the lock. The charge was higher than norm due to this & having to replace the tumbler (s)? The tech even called in support to crack this one. Thus it is apparent not all locksmiths/​techs have the same experience & skill set. AA stuck with it and got the job done. Although it took a while, I was impressed by their tenacity, pleasant customer service and a fair price.

I returned here recently and they were there and helped me quickly. The weird thing was that both keys they made me had the tips broken off after they cut them. They still worked in my ignition, so I didn’t bother going back to complain. Still 2 stars in light of all my experience here, I may need to find a new locksmith even if a little further away

Being in property management for over 20 years I only need to do business with those that are quick to respond and easy to deal with. I have been trading with AA safe and lock for several years and will continue to trust there work. I recommend them to all my clients.

I was very satisfied with the new double key locks that AA Safe And Security installed in my home. Mike was very helpful with getting the order going the same day. I felt lucky that they had the time. Daniel was fast and efficient, and went the extra step to match the color of the locks to the door hardware. I hadn’t thought of that, but I’m glad they did, and it looks much better that way. It’s great to have these pros in the neighborhood, and the price was less than I expected. They are the place I’ll be going back to, when I need their services again. Thanks for a great job.

When I have to pay $ 200 for a car key I’m paying for expertise and programming equipment and service. AA Safe and Security failed on all fronts.
2 weeks, 4 trips to the shop, and three hours waiting at the shop later I get… «we can’t program this key.» No apology. No recommendations for how to get it done. I was just sent on my way. Thank goodness I didn’t urgently need the key (I have a spare) and that I wasn’t locked out of my house. I would not count on this shop for anything important.

Very professional! They saved me $ 140 by having the key I needed!!! They called me back promptly and we’re just really helpful. Thanks!

Very unprofessional. I ordered a condo full of new Medco locks last June and the guy got the order wrong. they had to come back 3X and tried to charge me for labor every time. I had to argue with owner/​manager in front of customers to pick up the last 6 pieces and that took 6 months because I did not want to deal with another labor charge. last Thursday my lock broke on one door. I called them and they did squeeze me in late afternoon. Cost me over $ 100 to fix the lock that were supposed to last forever. I’ll use another locksmith next time. there are plenty.

These guys are very knowledgeable and have a full assortment of security related paraphenalia. Their employees have gone the extra mile for me and their prices are fair. They do stuff no one else in town can. They can program chipped car keys, make new mailbox keys, etc. They really are the best and I can’t recommend them more!

Great customer service! I emailed AA Safe & Security to see if they could rekey my Medeco locks, as it’s really hard to find places that can do that for these locks. Mike answered my email right away, got additional information for me, and made sure I had everything I needed. When I visited the store, Mike was very courteous. He was able to get the rekeying done that day even though I was expecting to have to drop the locks off and pick them up another day. This saved me a long drive as I don’t live in Santa Cruz. I would highly recommend this store.

Most unprofessional shop ever. From March 5 to March 15, 2015 there were 11 homes burglarized in the Seabright neighborhood. On March 10, 2015 an attempt was made to break in into my garage side door. In doing so the knob was damaged beyond working condition.
I headed to AA S&S and purchased a $ 68 heavy duty Arrow knob set. Needing re-​keying, I was told it would be ready in 45 minutes. An hour later I return only to be told it was sitting on the bench and they hadn’t even started. OK, the kid jumped on it right away and I walked out in 10 minutes. Hey, don’t ever promise a time period and fail to do so. That is so amateurish.
The next night, March 11, the thief returned and got entry by shattering the door jam. Back to AA to get a new knob set and an 2-​way keyed deadbolt. Uh-​huh, another hour plus wait for re-​keying, but this time they had it ready BUT with the wrong knob set. Mind you, I cut the label off the box from the earlier knob set so how in frick can you mix up knobs. Not only that, it wasn’t a knob but a pull down handle set. WTF. Now I wait for them to rekey the correct set. Idiots.
I explained my outward opening kitchen door and was sold a security plate, which of course, when I got home it not only did not fit, it wasn’t even close to fitting. My builder built a new door frame but couldn’t install the dead bolt [many parts and tricky to install], so back to AA for a refund.
At AA returning the security plate, I schedule an appointment for the deadbolt. Did I hear any empathy for the difficult deadbolt install, no-​o-​o-​o. Only berating of the builder for not knowing what do. Wow, talk about unprofessional. I was informed the installer would make the plate fit if not see what was wrong. DUH. Did you not hear what I said the first time?
Josh comes out the next day, finishes the job and ensured the door fit was snug against the weather stripping. Good job Josh! He looks over the kitchen door and all I hear is blah-​blah-​blah, chisel wood or cut the plate to fit. We head back to AA to return the original plate and pay $ 100 plus for the install — that’s right, a hundred plus to install a deadbolt and discuss a security door plate. At the store I get more blah-​blah-​blah security plate riddle by a couple of other employees, one who fumbles through a catalog like a blind dog. Josh said he would call when he located a suitable plate.
A week later Amber calls to say they have the plate in hand. The next day, Sat, March 21 @ 10:30am, I walk into AA. The door is wide open and the ding-​dong chime to let employees know somebody just entered the store is disabled. I see a guy sitting at the desk talking on the phone. I stand by the counter for five minutes where he can see me. He never once looks up nor acknowledges my presence. Instead of watching him talk on the phone I turn to look out towards Soquel Ave. I look at my watch and 10 minutes has gone by since I first arrive. I turn around and the dude is GONE! I yell out, «HEY, anyone here!!!» No answer. My jaws really tight, I head to my car parked in the back, and lo and behold what do I see? I see the dude who should be watching the shop taking care of customers near the back fence smoking a cigarette! WTF!
Get you act together AA, train your employees on customer service. That includes you Mr Shop Owner. I won’t be back and you can be sure I will tell everyone about my poor experiences with you. AA Safe & Security you are stuck in the mud!

I’ve been a customer of this establishment for over 30 years. They make great keys and have helped me in a pinch.

Ordered a key for my Lexus specifically asking for a key with the remote. My boyfriend went to pick up the key not realizing I ordered a remote. When I realized that it wasn’t a remote, I called up and spoke to someone that said they would order the remote and only charge me $ 10.00. I agreed. Unfortunately, I did not write the name down and did not come in right away. When I did come in, the owner, Scott, claimed my story was not possible and no one at the store would have told me such a thing. I asked them if I could get the key from Lexus would they be willing to program it. Scott said angrily to me that, ‘we don’t program other people’s keys!’. He said he’d give me a discount and when I went to pay, he wouldn’t accept AMX and I needed to get cash cause he didn’t trust me. I will never do business with them again. I’d give them 0 stars if that was an option! I suggest a boycott of this place!

I would highly recommend AA to others. Mike, Paul, and staff were responsive and helpful in making a chip key for a Vespa Scooter I had bought. When I bought the scooter without the master key, I had no idea how difficult it was going to be to have a duplicate made from a spare key. I contacted other local locksmiths who were unable to help. Even a dealership in San Jose told me that the key could not be programed without the master. A scooter shop in town referred me to a company in San Diego with specialized equipment that could make a key for us, but that meant shipping the key and waiting for the turnaround. According to my knowledge and that of those whom I had contacted, there were only a few places in the state that could program a key without the master. Surprisingly, AA was able to program the key. Everyone I contacted told us if I lost the spare key it would require replacing the entire mechanism at a cost of at least $ 300. When I contacted AA Safe and Security they were out of keys but thought they could help when their shipment arrived. It was expected in 2 – 4 weeks. They were patient with my calls and were pretty sure they could help me. The keys arrived in less than 2 weeks and I received a prompt call from Paul. To my relief, they were able to program the key and make a duplicate. I was most grateful. If you need a Vespa key or have any doubts about the programmability of any key, contact these guys first. They surprised me and I think they could surprise you too.
Susan B

Good guys.

As a locksmith from Southern California, when we have a need to deliver service to clients in the South Bay Area, we call AA. I believe you will find them to be the best. They have proven themselves every time for us.

I have only used them to make keys. Yes everyone makes keys, but how many times have you gotten home and the key doesn’t work? Or it sticks? These guys have NEVER not made a perfect key. I have been a landlord in Santa Cruz for about ten years and when I need a duplicate of anything with no doubt that it will work, I go here. Yesterday was no exception, 3 sets of keys in under ten minutes, they all worked great! It’s a bonus that they are next door to the Buttery?

Quick response and professional service. Very happy with AA Safe & Security.

I have dealt with AA Safe and Security Co. on many occasions and they are always friendly and professional.

Had a good experience here. Friendly staff.