Time Warner Cable

We Switched (Back) To Time Warner Today (Mainly to get my Dodgers Back)… We Were Told the Installation Tech would arrive between 9am and 10am… The Tech (Shannon Tech#5371) walked up to my Door at 9AM (on the Dot!)… The Tech asked me some «Pertinent» Questions before he got started… He then went to Work, occasionally asking me small (But Important) Questions… He finished in Approx 3 hours (I was given an estimate of 5 hours for Installation)… The Tech then Explained & Demonstrated & Talked me through every aspect of my entire system, TV, Internet & Phone (He even told me about some Time Warner Apps for my IPhone and helped me install them). He gave me many Tips on my System… He was even great to my Inquisitive Puggle (Dog). I then made a phone call to Customer Support (To obtain my Code) and received Quick, Friendly & Proficient service… If my Future interactions with Time Warner are like today, I might just be a Customer for a long time…

Went in today to potentially sign up for service, while waiting in line we watched a horrible human-​being be incredibly rude to the worker (for no reason). She finally went to sit down and we could hear her complaining about the worker on the phone to who I am guessing was corporate. After she took her miserable self away we were able to have the pleasure of working with Tae. She was nice and funny and didn’t let the woman before us get her down. We happily signed up for the service due to her excellent customer service. Keep up the great work and ignore the crazies! :)

This is one star to many. Agent/​Operator «JID.» Is an ID-​10-​T. Totally lied about the free internet service upgrade on account of internet connectivity issues. Every local account holder received the speed upgrade at no charge. TWC phased out my router as it would no longer support the increased internet speed but gave NO notice WHATSOEVER! It wasn’t until I phoned tech support that I was informed of this and advised that a new router went out in the mail the day before. 1 DAY BEFORE!!! You mean to tell me you let me go off the air without bothering to ensure a new/​replacement router would arrive in time to prevent service interruption but you #%& billed me every day for the service anyway.

Have to say we were totally… well…shocked at how easy this visit to TWC was. After 20 years of horrid phone customer service and reading reviews here we were totally prepared for the usual arguments and up sells and extra charges. Total opposite happened. We were able to cancel cable on one account return all the boxes and then also return an old modem on another account and the rep looked for a less expensive plan without us even asking. She was great. I wish I got her name. She was friendly. We were outta there in about 20 minutes. I hope that’s the new business model they’re adopting considering how many people are dumping cable tv.

To make a long story short… Called Customer Service to change some of my service with TWC, 1^st spoke with Sunshine, who couldn’t help me so she transferred me to Romeo. He was extremely rude to me because I didn’t have my account number with me, I asked to speak with management, he said «it’s the weekend at 6pm, there is no management until Monday.» In a very rude, sarcastic tone. I than told him I don’t want to speak to him that I would call back on Monday. So now TWC not only hires CSR that you cannot understand nor have any knowledge of anything your calling about but now they hire young little punks??? I am going to cancel ALL my service and go elsewhere!!!

I am looking for a new internet company due to time warner’s excessive high pricing. It is ridiculous that we are forced to pay 80 plus dollars per month for internet service. I wish AT&T would put their lines in our area so I can dump Time Warner’s sorry butt.

Plenty of parking in their lot. I can’t complain… It was 6:00 and no one in the store. The guy took my two cable boxes and gave me a receipt. Easy! I called the customer service line a day or two before to cancel my moms service and they took care of it promptly also. Can’t complain about their customer service. I know they have a bad reputation… Maybe they’re trying to improve. I’ve had no problems.

I decided to give time warner’s Internet a try. Now I’m regretting it. A week ago I opened an account for Internet. Then I went to the pick up location for the modem. They told me I simply had to plug it in and it’s ready to go. I plugged it and nothing, no Internet connection. I called time warner and they told me I have a faulty modem. So they set up an appointment for a technician to install my internet but won’t be able to go for three days. It’s been three days and he never shows up and then I later find out that it was rescheduled for tomorrow. So I have to continue waiting… very disappointing

Unfortunately there is no negative star. They are extremely horrible service all together!!! We moved to new house today and scheduled to have Cable and Internet ready and of course typical time warner didn’t make it happen for us. I spent 4 hours talking to different supervisors becuz communication barriers with Indians speaker. Supervisor then told us it will be done today but of course they lied. Called again the 3^rd time and talked to manager this time. He said we were missed inform and that I am NOT understanding the process. He was rude and said it might be done Tuesday. What part of him not understanding we can only be home on Monday. He then said I am not listening and talked down to me like I need their service. For that idiot I will make sure to everyone about time warner and they just lost us as customer who has been paying them $ 200/​mo. Off shore customer service just made it even more horrible. Hope they go out of business soon!!! Run from time warner and you will save a lot of headaches and money.

We were forced to sign up with Time Warner because AT&T couldn’t get their stuff together to switch our service to our new place.
Time Warner sends out an independent contracted technician who takes a deposit on his cellphone of what ever amount he chooses. Time Warner never told us how much this amount was suppose to be. I am not upset over the amount but I am upset over the fact that they had the nerve to send out a bill asking me to pay another $ 60 immediately after I paid $ 150. When we signed up we were eligible for their $ 300 Visa Gift Card. Two weeks after the first bill we get another bill for $ 150. They want us to pay a month a head of time which is weird. I didn’t receive service yet why am I paying ahead of time??? AT&T never did this to us. The bill is not due until the 13^th of September, three days after this review. They decided to say we were ineligible for the $ 300 Visa Gift Card. What a scam and our internet is running terribly.
Worst company ever!!!

They forced me to change new modem !
And new modem Not working well !
I don’t like them at all !

I’m so tired of these people knocking on my door asking if I want service? If I did I would call you guys Stop knocking on my door

MINUS 10 STARS TIME WARNER!!! WOW!!! We moved here from Texas two years ago and kept our email account with Time Warner to keep our email address. I went to log into email today only to find out it no longer existed. When we called, they said that account was closed, it should have been closed three months after we moved here, and apparently there was a glitch and we were never notified it would be closing. They just shut down our account! So every email I saved for the past who knows how many years because I needed them are gone with no chance to save anything. YOU ARE OFFICIALLY THE WORST COMPANY IVE EVER DEALT WITH. YOU SUCK,!

OMG, they changed the tv guide, now it automatically goes to «Central» time which is 3 hours ahead of us and different channels. Hey Time Warner, «IF IT AINT BROKE, DONT FIX IT». Who is the person that did this, they should be drawing unemployment.

This is what you should expect. Never doing any sort of business with this incompetent company ever again.

The world worst garbage Internet company, I wish I could give 0 start. I will post every time warner store I can possibly find to give 1 star for 2 reasons: 1, let people know time warner is your last choice on the earth. 2, express my anger because my area only supports time warner

Really might want to know who your customers already are… Door to door Business Class Agent and Account Executive walks into our office trying to sell services. We are already a customer. Thanks for showing us you care so little you don’t even realize you are taking our money. So sad that business have lost touch with respecting loyal customers and appreciating their business.

This has to be the worst Time Warner Cable office I have ever been to. First of all, why do you put a ticket system if you do not use it. I seriously waited for 2 extra people because I was sitting in the waiting area and the two guys from the back came out to help people as they came in. The person who helped said, «we always forget to use the ticketing system. we normally just look out for people or people make their own line.» Seriously!!!
I was recently in because Time Warner withdrew an additional payment and I had an outstanding credit. Not sure why they just do not apply the credit to next month’s bill, but that’s another story. I had then to wait an additional 30 minutes while the customer service rep had to fill out a form and call the accounting department. He then explained that I would need to come back in two weeks to check on the status. I asked for a confirmation and he said he could not give it to me, but if I waited until his supervisor was finished helping a customer, he would see if they could grant an exception. Fed up with the poor customer service, I left the office and called the 800 number. The first person I talked to said there has been no entries for a refund check and that it would take him another 20 minutes to process the form.
I’m glad I canceled the service, but now I have to wait another 8 – 10 weeks for my credit. I hope i get it someday.

Been here twice and both times I was in and out in less than 3 minutes. No wait, nice staff, and accomplished what i set out to do. With service like this, I’m looking forward to my next visit.

Instead of watching the news in my living room this morning. I am writing this review. HD box down because of an update they attempted. Caused a huge outage. All day yesterday could not get an eta. Just «We are aware of the problem and are working on it». Then late last night I get a call that says it cannot be repaired so I need to take the box to a store and exchange myself. They will not send anyone out. Wtf? They did this. Not me.
We are new to TWC and so far not happy at all. They say at the end of their phone calls, thank you for choosing time warner. I did not choose them. Only have them because we could not get reception with directv. Ugh