The Vitamin Shoppe

I went in today to buy an iron supplement that I have been using for awhile. As I shared with the manager, Michael, that I really liked the brand, he said that I could save by ordering a larger bottle online. When I saw the price, he confirmed that I would get a month free by ordering 3 months’ supply, they would ship it directly to my home at no charge, and that eventually the store might carry the larger size in their regular inventory.
He then proceeded to help answer an associate’s question, juggle phone calls, and help my mother with her concerns about another product — all without a loss of professionalism or courtesy. His manner was easy, his efforts proficient, and we left feeling grateful to have someone so knowledgeable as our local contact.
In my experience, it is rare to find this level of customer service anymore. Too often retailers do not listen, and are ill-​equipped and unmotivated to help at all. If you are looking for a place that provides great service AND a large selection of supplements, look no further. Michael is worth the price of admission!

The manager Michael was helpful in getting me a potent high energy herbal supplement. Korean red ginseng. Very knowledgeable.
However, I agree the prices is more expensive. On amazon, it’s 15 dollars for KRG, in this store $ 20.00. More expensive because of the overhead?
The customer service is excellent. Another thing I noticed, the cashier who rang me was averse when i told her I’m doing a review. Suddenly the cashier was abruptly prompt with me. When I see the negative reviews I know why. I don’t know if her attitude changed because I am a Unilocal reviewer or its because of race like a fellow Unilocaler claimed. I believe it’s the Unilocal reviewers got them on the edge with me.
Note withstanding, their store is wide, clean and brightly lit. Do I price check first before you buy

I’m very frustrated I can’t give zero stars. I used to love going to this shop always had great customer service and before I continue I have to say the one star goes to the manager I think her name is Carol she’s friendly and knowledgeable on most things. Last month I went in for some protein powder and of course there are a million different options so I asked the guy working there if he could give me some advice and his response to me was «it’s protein they’re all the same I guess… I don’t know I don’t use the stuff I get my protein elsewhere» so then I asked someone else, the manager, she looked at the guy that had just told me he doesn’t take it and asked if he could give me advice. He grabs a can and reads it to me… He says «well umm it has 22 grams of protein it’s cake flavored and is a whey protein» umm thanks bro super helpful so I got one and it was delicious (for protein) then I decided to try a vegan one (highly recommend against this option) anyway I got it tried it almost died from the horrid taste so I called and spoke with the manager. I explained my situation and she was like «oh no of course bring it in exchange it no worries no problem!» So the next day I go and Casey the assistant store manager tells me in a rude snotty voice «just so you know we DO NOT take things back just because you don’t like it.» I said well I am pretty sure I spoke with the manager and she said it was OK and she replied «I know who you talked to I was standing right there but she should have told you no and I’m doing it this one time but she also should have told you we won’t do it again because WE DON’T DO THAT! «I was quite taken aback because she was so aggressive about it. I exchanged it for something and it is not a good quality it thickens and chunks up and I can’t really drink it but I don’t want to go back because they are so mean there. The unhelpful guy with no product knowledge and the beyond rude and aggressive asst manager. I can order online which is easier or I can go somewhere else which is what I will be doing from now on. I hate that it’s the only one out here because I love all the options but unless they learn how to treat paying customers I can’t spend money there… The Vitamin Shop in Vegas ships for free so if I get desperate I’ll call them. Bummed I’m stuck with this crappy protein powder that was $ 40 but I’m not getting yelled at again!

Great store, well organized, many brands and selections. The associate who helped me in the store last night was very knowledgeable about vitamins and supplements. He was very helpful and courteous. Made for an excellent shopping experience.

I rate this place NEGATIVE TRIPLE ZERO if there’s an option. The staffs here are very rude, mean, cold, inefficient, unfriendly,
racists. I came here as first time bec I was referred by friends. The lady this morning named (Carol) to begin with was already not
pleasant then I came back again Ohmygosh the worst experiences ever. This kid (named Casey-​found out from Store manager) who he claims was a manager in store not wearing a badge very improper treated me with unfairly and differently like discrimination. I have experienced prejudice bec of my nationality. I came back to return an item as Carol said and this guys right away judged can’t return this and I said why not it’s not open I was here this morning. He then looked at the item and sure enough finding out it wasn’t open like I said. He mannerism were so nasty. I
told him he should inspect first before judging me. He didn’t even say sorry he just started processing my return I asked him his name was he didn’t want to tell me bec I said I want to put a review on Unilocal.He
said in quote” I’m not gonna give you my name if your going to give us bad review.” I was fuming how his reactions that I asked for his store manager number or customer service to teach him how to respect his elders and my bad experienced I’ve had today. I called and spoke to Theresa Harris and told her what happened. I’m going to follow up about this terrible experience as a new customer. Ugh this place sux

I like the store and the products a lot. Casey and the older lady are very cool and helpful. Although I give this place a 4 and not 5 cause an employee named Jorden I met over the phone and later in store left a bad taste in my mouth. She either needs customer service training or to get the stick out of her butt. For someone who works at a vitamin store, you could probably use some vitamins yourself and some more rest and exercise; your demeanor, tone and personality is depressing and I’m sure gives others not including myself a bad experience. I could only describe it as similar to the demeanor of a disgruntled Walmart employee at the check out or someone else somewhere who hates their job. No passion a bad attitude, rude.

I stop here often, since it is conveniently right next to Kriser’s, where I buy dog food. The service is always great, even if I sometimes get more information than I need. The prices are the best, though! I frequently purchase Garden of Life: Raw Meal, Quest Bars, and cleanses, and all 3 are several dollars cheaper than you’ll find at GNC or Whole Foods, plus they always have sales! I walked in with my Italian Greyhound once, and the associate gave me a promo bag with free dog samples!

Incredibly helpful and informative!
I have to say that my experience with most vitamin and supplement stores in LA county have really tainted my view of Vitamin Shoppe, GNC, etc.
This store has almost completely restored my faith that their are great, helpful, and passionate vitamin and supplement stores out there.
I was immediately greeted with smiling faces by the manager and another customer service representative. They were so helpful with all of my questions. I’m a personal trainer, so I always have a lot of queries when I walk into vitamin and supplement stores.
They were both so incredibly warm and informed. They were willing to answer all of my questions without trying to rush me off, and gave me a little tour of the particular sections I was interested in as well. They really made this Vitamin Shoppe location feel like a hometown store. It had that kind of friendliness and familiarity. The prices are great too. Cheaper than most other supplement stores I’ve ventured in to.
I had such a wonderful experience here that I got the managers contact information so that we (the local facility I train at) could bring our clients in to educate them on vitamins, minerals, and supplements that will suit their goals and needs.
Rachel and Kasey– thank you for a wonderful experience and the awesome set of calipers! Really looking forward to working with you guys… and dropping back by for some whey protein.

I cannot give this place a one because they do sell vitamins and were open when I walked in. My problem was that I needed liquid B6 for my child and I called to put it on hold. When I got to the store the girl lied and said they did not sell it in liquid form and only in tablets. When I asked if there were child friendly B6 vitamins she rolled her eyes and snapped that they don’t make anything child friendly. I came back to the store later and I guess it was a miracle because they had B6 in liquid form. So after two trips and several phone calls I got what was there in the first place. Sorry that I interrupted your special time with your iPhone. I won’t come back. This is why this store will close down.

I walked into an empty store with my mom. There were three employees chatting at the center of the store. I walked around for a couple of minutes while they talked before asking, «Hi! Can I get a little help over here?» I asked the woman to help me locate a product in the store, and she began a very unhelpful monologue about what I was «actually» looking for, trying to explain the product to me. I know the product. I’m asking where I can find it. I take the supplement daily. I’m out. She was so irritating and such a bad listener that I left the store without buying what I needed. I’m happy to get my MCT oil at a local crossfit box, thankyaverymuch.

Friendly staff, will point you in the direction you need to be even if you aren’t sure where to start. Will be back!

Jorden, the manager, went above and beyond in helping me not only find the vitamins that I needed, but in also understanding all my options as well. She took her time, and informed with such in depth explanation, that I honestly felt as if I were speaking to a professional in the medical field or something. I did not know a single thing about vitamins, and in return Jorden was extremely welcoming, patient, and kind. Above all this, Jorden’s excellent assistance was not something isolated just to my experience with her, because I observed help two individuals just as well as she helped me. Jorden will keep me coming back. I strongly recommend visiting this Vitamin Shoppe!

Decent prices but the employees are pushy and sales driven to the point its annoying. Unless a customer is asking for advice none should be given. It’s frustrating to have someone who clearly doesn’t lift try to persuade you into buying another product other than the one you are set on based on their «recommendation». No thanks, you can tell corporate I’ll stick with what I came in for.

Awsome store for vitamins and sport supplements. Better prices then GNC and friendlier staff as well. They don’t pester you like other supplement stores, which I like. Good variety of brands and decent prices too. This is the only place I go for my nutrition needs.

Very organized & clean. A bit overwhelming with the wide brand selection but staff are very knowledgable & more than happy to answer questions. They carry holistic as well as science engineered products which is great for those who need to be cautious about ingredients. A whole section of protein powders and performance enhancing supplements available too.

Very friendly and knowledgeable staff and great assortment of products. Everything from sports supplements to holistic herbs and vitamins. The prices are competitive to other places.

I walked into the store and was greeted with a friendly smile. I handed one of the employees a list of 15 supplements and ask if they can grab them all for me. Without hesitation she immediately starts. I’m in and out quickly with everything I came in for. Thank you!