Sherwin-Williams Paint Store

Love this place… The customer service is okay. I love their coupon deals and thats why I keep coming back.

Their customer service is terrible. I’ve come in a few times and nobody cares to help me. The first time I brought in a picture and I knew for a fact it was SW paint I just didn’t know the name, the girl I asked for help pretty much gave me a «good luck with that» look and didn’t help me at all. Then again I brought in another picture, this time just trying to ballpark what they might think would be a match. The gentleman working there acknowledged me and seemed nice, but he passed me over to a woman working there and she just said «We don’t take pictures.» Okay, so am I just supposed to walk in and say «I’m looking for a beige, can you help me?» I would think bringing in a picture would be the best way of showing exactly what it is I’m looking for. I don’t know why they’re so terrified of pictures there. SW paint is not cheap and they act very snobbish there. For as much money as I’m prepared to spend, I would appreciate better customer service. They’d be better off if robots or computers were running the place. Just walk in and select your paint color, pay for it and be on your way. I’m so glad Lowe’s is partnered with SW now so I don’t have to go to this place anymore.

REFUSED to take my used paint cans. I only had 5 one gallon cans. They are supposed to be a city of Santa Clarita recycle center for used paint. I guess they only do that if you are buying paint. Not too helpful or accommodating!!!

Not at all helpful… Had a quart of Sherwin Williams paint from my builder. Told me that he couldn’t match their own paint. Really??? When I asked how much for a quart of paint that was only «close» to my color, he quoted me ($ 20.00). Really??? He came across as arrogant and definitely not helpful. Just go to Home Depot ot Lowes, save your time.
After posting my review I was contacted by the company and all my needs were thoroughly addressed. I was treated with the utmost respect and patience. I would be willing to give them a second chance.

This store is very accommodating, specially Liz and Ashley. I bought a large order of wallpapers, only to receive one set that didn’t exactly depict what was in their wallpaper style book. To make matters worse, my wallpaper installer didn’t notify me until after it was installed. Thankfully, Liz was very understanding and agreed that the wallpaper I had bought wasn’t depicted accurately in the wallpaper style book, so I was able to receive a full refund.
And just yesterday, I wanted to buy more paint that I bought months ago. Unfortunately, I didn’t have the original container anymore. Again, Liz was able to locate the paint color I bought.
I’m just an individual homeowner, but yet they treated me just as important as a contractor that spends thousands of dollars on their store every year.

They really need to work on their customer service. I visited the store a total of 3 times and I’ve always gotten the feeling that they were too busy to take the time to help pick out the best paint for me. On my 3^rd visit, I came in knowing the colors I needed but not which line of paint to use. Don’t tell me you’re gonna get me the prices before mixing the paint only to tell me 10 min later (after I inquired again regarding the prices) that you’ve already tinted the paint. WHAT?! Isn’t that why I was standing there waiting??? Then the lady acted like she was giving me the best deal possible when in fact it came out to be more than what she had previously estimated each gallon would cost. Then she gave her co-​worker a «look»…c’mon, lets be a little more professional here. You do work for supposedly one of the better paint stores out there. I recently painted the inside of my house and used Benjamin Moore paint from Sand Canyon Paint Store in Canyon Country… much further from me but worth the drive. The family owned business attitude surpasses this chain store. I only came here because my HOA sent me here to get the paint for my exterior. Hopefully the next time I need to paint the exterior, they will have worked on their service and won’t tint the paint before the customer knows exactly how much they are paying for it and before they decide on which line they are getting.

This store was excellent. I cam in one weekend and the cashier told that if I could wait til the next weekend, they’d be having a 40% off sale– she saved me HUNDREDS of dollars. Friendly service (very customer oriented), great paint, and a nice addition to the Santa Clarita Valley!