Public Storage

Although an older and small site it was very clean. Employee Tara who greeted me when I walked in was very friendly and professional. She took the time to search a storage space that would best suit my needs. Job well done! Very satisfied! She also explained the contract in detail in simple easy to understand terms. Tara was great and made finding a suitable storage an easy pleasant experience!

What a waste of time. Made an online reservation for a 10 by 20 unit and immediately received a call from the manager demanding to know when we would come in to finalize our reservation. My husband tells her we’ll be by the same day; we couldn’t commit to an exact time as we had a lot going on. He tells her he doesn’t know what time we’ll be able to make it at least five times before she tells him she’s just going to mark 3:00. Okay, but that’s probably not when we’ll happen to arrive, he says. Anyway, I make it there by 1:30 and the office is closed. Office hours say 9 – 6. Closed. Cool. Someone is sitting up on the balcony right above the entrance smoking a cigarette (I assume management is living above the office, but who knows), so I try to ask them if they happen to know when the office will reopen. They act as if I’m not there and don’t respond. I’m literally like six feet below them so I’m pretty sure they could hear me, but whatever. I leave, kill a few more errands and arrive back around 2:10 and the manager unlocks the door as I’m leaving again. She starts telling me we have an appointment at 3:00 and that she’s going to be busy with her 2:00 appointment (even though it was already past that and they hadn’t yet arrived). I explain that I understand if her appointment shows up but I’m present now and ready to rent so if we get started that would be great. She begrudgingly agrees to help me and starts asking me a million questions about what I’m putting in the unit «for insurance purposes». Her questioning eventually becomes annoying as I basically have two garages full of really random items (I don’t even know what they all consist of as one belongs to a family member who passed away) and I explain that it’s mostly boxes and loose items with not much in terms of furniture. She persists… what items… how many of each item… how many boxes… what size boxes… and eventually I have no choice but to start making up arbitrary numbers. I ask her again why this is all necessary as never in Public Storage history has anyone felt the need to question and write down every single item I want to store, and she replies, «So I can see how much space you need… and you don’t need a 10 by 20.» I do, actually, which is why I reserved that space. Don’t lie to me about why you’re asking, then tell me based on your imaginary space calculator what I need. We’re military; we move often and have to rent storage often, and know what we need. Even if I wanted to pay hundreds of dollars a month to store one sheet of one-​ply toilet paper, you really shouldn’t care. Just take my money and stop talking. Fed up with her condescending manner, I ask her if she has the unit size I have a reservation for available, because that’s what I’m interested in renting, and she just starts arguing that I don’t need that size unit again. So I gave up and walked out. I’d rather pay a different location more money than continue dealing with this woman. My advice: if you feel like renting a 10 by 20 unit here and are asked what you want to store, respond with «one 10 by 20 box» so you can move on with your life.

Tara who works there is the best. Very courteous, very professional and very knowledgeable. I tried to steal her for my husbands business.

Great convenient location. David Frazier was extremely accommodating and friendly. Highly recommended. Thank you so much.

I want to thank Tara for her incredible kindness and knowledge in getting us the right storage locker for us. She delivered 5 star service; thank you Tara

Great service! Tara recommended us to a different location that would give a better price. She was very honest and very helpful. Would definitely come back.

Great storage facility. They were super helpful on the phone when I called to get some information. Then when I came in I met with Andrea and she was SUPER helpful and very positive. I would recommend this place to friends and family.

Tara was the best !!! Excellent customer service… She went above and beyond. Her services

Customer service is great! Size of the units offered works out well. Only thing that bothered me from when I initially signed up the did not mention there was an insurance charge and a lock charge over the phone. But am glad I got the unit. Units also have lights in them.

I didn’t end up renting at this Public Storage because my trailer couldn’t fit into the unit they had available but I did go over our options with Tara who helped me look at other Public Storages in the area that had what I needed. I got great customer service at this location!!!
I one issue i had was the actual location itself. The lot is set back behind a strip mall so it took me about two passes on the main road before I was actually able to see when I should pull in. Then once I did see where I had to go I had to face a small hill that had an angle that was a little inconvenient for the trailer attached to my Jeep. But I was able to get where I need to go with the help of Tara directing me through. Super helpful people!

Rented a storage unit and it was easy and a good price. Tara was great and got me in and out in no time.

Great positive service and clean.
I would trust them and feel great about taking care of your needs.

Joann did a wonderful job of showing me tge unit and givung me the run down in a on business hours operation and the forms we filled out i l8ke 5he fact she kept in mind of my time restraint, clean property and security is kept in mind thanks joann

I went there looking for Storage and I have to say this is the cleanest one I have seen! Very nice people as well. Joann was great. Gave me all the info I need. I will definitely come back. Thanks so much!

I have to say this location and their staff are really friendly to work with. I was informed of my options and was given the best rate based on my needs. The office manager, Joann is polite and courteous and even followed up with me to make sure my move went smooth.
As far as the facilities, the storage units are very accessible and easy to get into. All the units I’ve rented from are clean.
I’m sure to keep my business here!

Joann was great. She was very helpful and took the time to show us how everything works.

Joann was very helpful and efficient when I showed up to begin an account for my storage unit. For your storage needs, I recommend seeking out Joann at the Bouquet Canyon Rd Public Storage location.

We want to thks Joann of public storage for helping us out… She is very informative n knows her stuff… She has a great personality n is very helpful in finding the right size you need… I would recommend her to anyone… Great Job… N thk you very much… Cindy O. and Ronnie B.

We had to rent a storage locker as we are preparing for a move (and I do not trust the movers with everything we own). We paid Public Storage six months in advance (this is one way around price increases) and we declined the optional insurance with AIG (they are known for declining claims). Besides, their insurance (named perils) is redundant with my Homeowners Insurance (thru Amica).
We were helped by Lidiya who was very helpful and walked us thru the process. All in all the experience this morning was quick, painless and pleasant. The storage locker was clean of all debris and easy to access by vehicle.

We are remodeling soon, which means almost everything needs to go into storage. I visited this location the other day (not too fond of the valley stores, heard too many bad stories about theft, damage, etc) to check things out. Joann (can’t remember last name, bad with that) was working and she took the time to talk to me about my options, and showed me a few examples. She was very knowledgeable in this aspect, made me feel very comfortable. Overall the location seemed to fit exactly what I expected, it was clean and well kept, and had helpful staff… what more could you possibly ask for. While I didn’t yet rent the unit, I will definitely come back once we are ready for the demo stages, Thanks Joann!!!