Optometry Center of Santa Clarita

I like Unilocal because of the reviews. I was looking for an optometrist and heard about Dr. Fitzgerald and how great he was and then I read the reviews both positive and negative. I decided I’d check it out for myself. I called to make an appointment and was not disconnected or hung up on, so far so good. I received a call the day before the appointment to confirm, great. I showed up to the appointment and the staff greeted me positively another plus. I was examined by Dr Fitzgerald and he was a very kind and friendly Dr until he broke the news I needed glasses. I couldn’t get upset cause it was true. I picked my frames and the staff ordered my glasses. They called to let me know my glasses were in and I came in for my fitting. The experience was first class from start to finish. I would highly recommend you go and determine for yourself.

I will second the review from Scott… the worst possible customer service on the planet. I’ve been a patient for over 20 years. Would not go back if they gave their glasses out for free.

This is for Dr Fitzgerald’s office
1 star because I an’t go lower! They have the worst customer service I have ever felt with. They sent my glasses out twice only to have me find out that they were not correct when I came to pick them up. This after I was assured that they had checked them before I arrived. After 3 weeks of waiting and again finding out that the glasses were made incorrectly. I was told they would refund my money as my only choice. They wasted over three weeks of my time and did nothing to even attempt to make up for it (they wouldn’t even try to expedite the processing time)
Avoid

Dr. Morita and all the staff was very friendly, professional, and helpful. I called and walked in without appointment and they were able to accommodate me regardless. Service was very efficient and my glasses were ready in a day.

I would recommend going here. The staff was helpful, prompt and friendly. The doctor I had answered every single question, was extremely thorough and patient. I will absolutely go to this place for my long term eye care.

«Dr Fitzgerald Is thorough, patient & kind. Takes his time with his patients & the staff is such a compliment to the Doctor! Bobbie & Audrey are awesome! I love going to visit. My family of 4 all feel Dr Fitzerald’s office is the best & most professional & friendly…» Great environment and service!

I’ve been going to Dr. Fitzgerald for years and as much as I dislike the chance that he will be breaking the terrible news that I might need glasses, I always enjoy going to see him and his staff. Dr. Fitz is a very kind man and always takes time to answer any questions, no matter how odd they may be. I’m the only one in the family that doesn’t have glasses, nerds, but they have all been very happy with their frames and lenses.
I don’t think anyone really likes going to any doc, but it’s always better when the person that may ruin your day by telling you that you are blind is a super nice guy.