Lowe’s Home Improvement

This is a nice clean store; and there’s a table under a Gazebo in the back for lunch with a view of Canyon Country.

Love this Lowes location! Mostly because it’s really empty like all the time. Great knowledgable staff. Easy returns. Just wish their prices were a bit better.

We have had very bad experience with canyon country Lowes location. we went to store on 11÷9÷2015 and ordered 1 blind, 2 roman shades and 2 solar shades. it cost us about $ 2350. they said first they will send somebody to measure the windows. after a week the measurement guy came to our house but did not have required equipment (ladder) to measure the windows. sent another contractor and he measured the window sizes so we went and order all window treatments, after 2 weeks items arrived and contractor came to install only with 2 items out of 5 and those were wrong size. We contacted Lowes, they corrected it and installer came back and installed 3 other blinds while they are waiting to receive those 2 wrong size items. 2 of those 3 blinds where wring type too also installer throw away our old blinds. we contacted Lowes and they told us they will order correct items again and we did not hear from them until today (12/​18/​2015) which we called them. Sadly they never corrected the ordered and never ordered new blinds. they did not have no idea about any order and delivery estimate. I wanted to cut the loss and cancel all order but the lady said you can’t. we don’t reimburse because we already installed 2 (wrong type) blinds and that’s your problem if our installer throw away your old blinds. and BTW even if he did not throw them away I cannot put them back myself, that’s why I paid $ 900 to Lowes only for installation. Make it short, we made sure that they order the items correctly this time over the phone but nobody has any idea when vendor will send the stuff, they don’t even give us any estimate. I’m sure it won’t be done this year. Your company mismanagement created a very awkward holiday for my family. they still cannot give us estimate, they said oh it’s only delay but we will do it eventually. I cannot believe it, after 2 months we are still at point 0 and we cannot even cancel and return to normal life. I’ll never go to any Lowes store in my life.

We always get the best customer service here and always find what we need… including a Santa hat for our pup! She loves lowes too!

Friendly people and very helpful. We recently remodeled our bathroom there selection and prices on tile were very good

I get here at 9:30 and they are closed. they Unilocal page statew they close at 10, the store hours on the window say 9. Just wasted my time since they cant get thier shit right on this Unilocal page

Lowe’s in canyon country needs to replace it’s delivery service, or make some updates. They called Thursday night, automated message, to tell me I had a delivery Friday morning between 9:30 — 11:30 so I had no means to speak to a person to make my appointment. I live less than 3 miles away and they came at 11:20 and I had to miss a half day of work on short notice.

Love love love this store & location. People are super friendly, store is always kept nice and clean and they have great customer service should you need to return something.

An Excellent alternative to Home Depot, they are well stock and organized. Their store is super huge and their Internet is super strong, which rarely happens to me as I check in to Unilocal!There have everything for the home and you can find auto stuff here too like recoiling USB cables and Nu Shine. Their garden area is very oganized. Very clean!

wanted a new screen door. Turned out to be an ordeal due to the size of our existing space. However, with the help of both the person who came to my house to measure and the store people, they helped me figure it out. End result was a custom screen door that only cost a little more than a standard screen door. They just finished the installation and is better than the previous door. all personnel great… both on intstall and in the store. It is great when people care about providing excellent customer service. Overall love this store and the people although occasionally a challenge with picking up merchandise that i order online… but i feel that is a system problem not a people problem.

I ordered countertops through Lowe’s. The sales people were very helpful and came up with the best product for my needs. The installers did a fantastic job of installing the countertops and I am totally happy with the whole project.

DO NOT BUY EXTENDED WARRANTY!!! I purchased a power washer less than one year ago, used the washer one time and it ran out of gas (There is a point to it running out of gas). I tried using it one month later and it wouldn’t start. I contacted Lowes and they informed I purchased an extended warranty and to bring it in so they could send it out for service. After about three weeks I received a call from Lowes that it was ready to pick up. At customer service, the clerk (Very nice lady) was trying to figure out why I was being charged 111 dollars. She contacted the extended warranty department and eventually had me talk to them. I spoke with a condescending little $#%^# who told me that based on what the technician said, it was not covered. (The technician said that it had stale gasoline which created problems in the carburetor) Keep in mind, it had ran out of gas and I replaced the gasoline when I tried restarting the washer. I then asked to speak with his supervisor who told me there was nothing he could do and I needed to pay the $ 111 if I wanted to take the power washer and I could make a claim against the store to get my money reimbursed. Now, $ 111.00 is not the end of the world for me but on mere principle, I was not going to pay the money. I hung up on him and spoke with the customer service people in the store. This is the reason I am rating a 4! The three customer service people at Lowes were awesome and very apologetic that I had to deal with the extended warranty folks. They told me not to worry about the $ 111.00 as the store would absorb the cost. I will NEVER purchase an extended warranty but Lowes will be my first place of choice in the future based on my positive experience.

I was a long time loyal Home Depot customer but i needed some special Garage floor paint that only Lowe’s had (they have a different contract with the company and can color tint) anyway My first visit i was rather surprised that the store was so bright and clean and that all the employees were actually asking «Can i help you?» and making eye contact! something lost long ago at Home Depot ! then i went to paint dealt with Denzel Such a nice young man gave me all the tips and was so cool i left there thinking i have not had customer service like this in years! so i walked back and grabbed his name and looked up at home the phone number to the corporate offices to compliment his help! well the project was tough and a month later the paint failed, I returned and Denzel was not in but the person there was also really helpful and nice? they gave me the manufactures name and number now get this!!! the paint company was super nice kind and said return to the store get what you need to fix it and its on us! Am i living in the 50’s here customer service? what! i went back got more paint and to make it even better yet the paint company called as a follow up and is sending me two gallons of gloss sealer for free! can you tell i am smiles from ear to ear? im a Lowe’s customer now for sure! give it a test just go and see how polite and how many make eye contact with you then go to Home Depot and i bet you too will be sold!

Within seconds of walking into this place I was acknowledged with a greeting, escorted to the exact item and was helped to find exactly what I wanted and needed. To closet experience, I was nicely spoken to by the checkout clerk. Very good experience.

I really like this Lowe’s, specially the garden department.

I love Lowes but this location is by far my favorite, great customer service and it’s a very clean store. I love to garden and tackle painting projects around the house and the staff is knowledgeable in every department. So if you’re looking for a place to shop for home repairs or upgrading your yard, this is the spot!
Thank you Lowes for being you! 5 stars all the way!

.. . Lowes in Canyon Country is driven to serve. .. the employees are immensely helpful, and remarkably knowledgable. I am grateful for the time they spent helping me find products from their exhaustive selection, as well as their interest in advising me on how best to complete my many home improvement projects. Thank you, Lowes!
— Steven Monroe, MA MFTi, Actor and Marriage and Family Therapist intern

I wish I could give more than 5 stars! I was in Lowe’s for maybe 5 minutes and had the best customer service experience I’ve ever had anywhere.
I don’t frequent home improvement stores so I never know where anything is. I only needed one thing so I ordered online and chose the store pick up.
My order was ready within minutes of me placing the order. How awesome is that?
I show up and the customer service section is right where you walk in. The 3 service employees were all busy with other customers and the girl working nicely said hello and said that she would be right with me.
Someone else freed up first so I went over to him. He was extremely nice and when he went to go get my item the other male employee in the service center was helping a customer but still asked me how I was doing! It made me feel valued!
The guy who was helping me came back and a different employee came up to him to ask him something. The employee who came up to him excused himself and apologized for interrupting the transaction. It was so polite!
This was all in a few minutes. It was amazing and I will be choosing this Lowe’s from now on because of their great employees and customer service!

***************ATTENTION MANAGER TIM MCELROY**************************
Today was the day my parents decided they needed some help with their back yard– they just had some beautiful borders done and they wanted to freshen up the look with some new foliage. Plus they have these heirloom tomato plants that are suffering from some kind of pest. we needed to find out what was going on.
So, off we went to Lowe’s and the first person we met was nice but her answer, which is not an acceptable answer, to our questions was, «Oh, I’m not sure. The girl who knows that sort of thing isn’t here today.»
Fortunately, I asked her for a reference book so I could look up the tomato issues, and she at least knew where that was.
As my mother and I are looking at the book, completely immersed in bug info and root rot photos, we are politely asked if we need any assistance by Kristy.
How nice is that?
Rare is it that an employee will go out of their way to ask if someone needs assistance when it isn’t asked for. Bravo! I love when retailers get what customer service is about.
Not only did she ask us if we needed help, when we told her about our tomato issue and showed her what was wrong (we brought some of the leaves and fruit), she was quick to show us what Lowe’s had to offer. She was so great because she didn’t just walk us over to where the insecticides were located, she showed us what she has used on her own plants, and went a step further to read the information on the back to confirm that it was going to work for us. Now, that is what I call REAL CUSTOMER SERVICE!
What put that cherry on the cake for me was how she handled the myriad of questions we had regarding plants for strong sun vs. shady vs. filtered light… we needed to fill these very specific spots with pretty plants. She walked us over to where we could find each kind and told us what she liked and didn’t like about some of them.
She was so well informed. I love it when a person doesn’t just show up to work, but ALSO knowledgeable about their workplace, such so that they can tell a customer about what they have to offer and have empirical knowledge of their products.
This person should get a raise or some kind of acknowledgment from the store manager, because it is rare that a person in retail takes as much pride in what they do as did Kristy.
Thank you KRISTY!!!

Love Lowe’s. The store looks like a show room and customer service is top notch. There are a lot more service team members on the floor when you have a question versus Home Depot. Home Depot has a contractor type feel to it, but Lowes has a home improvement feel.
I believe in value, Lowe’s may be a bit more expensive in some areas compared to Home Depot, but I appreciate the great customer service and extra clean lay out of Lowes.