LaptopEMT

Horrible service. I can’t believe they’re in business. I got quoted $ 304 to replace a screen for my Mac. Great! Ordered the part 5 days later, said he had the part I brought my Mac in, he took it apart, wasn’t the right part.
A few days later after ordering the part again Mike tells me to come by because he’s got the part. He already has my computer, where he can look at it and says it will take 15 minutes. I come by, it’s the wrong part again. (Did you not look at it before you told me to come by? Guess not) He tells me he should have the part soon he will call me again when he does.
A couple days go by, no call. My wife needs the computer for work, so Mike puts the laptop computer back together and gives back to her, letting us know he will call when the right part arrives this third time. We take the laptop home, the wifi goes from working ½ of the time to now not working at all.
A week goes by, no call. I call and talk to Mike he says he had the wrong number. For both of us. He then gets the correct phone number for us and says he will call in 3 – 4 days, he’s sure he’s got the right part, he’s ordered it. 1 week goes by, I call, Mike is not available he will call me back. Two weeks go by, I call again, Mike will call me back he says.
I go to UbreakIFix in Valencia to get a free estimate. I call laptop Emt again the same week (now weeks later), some guy named CJ gives me attitude over the phone even though I’ve explained I’m trying to get my laptop fixed and haven’t gotten a call back 2 – 3 times. He says that Mike will call back when he’s free, he is currently with a customer. I leave my number again.
I get a call back from UbreakIFix in Valencia 2 days later, with a full estimate. 4 days later they fix my computer.
The technician (Hector, who is awesome) tells me that whoever took my screen apart (laptop Emt) causes some damage to my Mac screen but he was able to clear. Hector did not know who had worked on my computer before, although there is some damage, most of it has been removed or is not noticeable. He fixed my screen and replaces my wifi card. Now my computer works amazing.
Neil was awesome helping with me and Hector is an awesome and honest dude. My Mac is back to being in great shape thanks to them. I should have gone there in the first place but I figured Laptop Emt was down the street from my home, and why not go to them.
In the meantime, I still haven’t got a call back from Laptop Emt, not 20minutes later, and still not now. I’m sure they’ll get around to it though.
Laptop Emt — if you’re going to tell a customer you’ll call them back, call them back. Dont give people attitude when there’s reason to be upset. And people shouldn’t have to beg you to fix their computer, which was what it became for me. And if you quote someone and maybe misquoted them, the step up, take responsibility and tell them customer. Then work a deal with the customer.
If you decide to take your computer here. Good luck. Not sure how they got these reviews, but maybe they paid these people.
Go to ubreakifix, they have several locations for a reason.

Gotta say these guys really do know what they are doing and they are great at doing it. I have came in here on multiple occasions for many different reasons from my videocard not being compatible with windows 10 and causing havoc to repairing a broken screen backlight on my laptop to a burned out GPU to saving data off my old hard-​drive. These guys are very personable and remembered my name after my first visit and are very professional. I will always recommend these guys.

Michael and his team are great. My company has been using them for some time. They know what they are doing and they don’t rip you off. I took my laptop in today because it wouldn’t open up and I was thinking I was going to have to replace it. Turns out I was missing several screws (my laptop that is)!! Fixed it in a couple of minutes at no charge.

I recently experienced a problem with my laptop. For a self employed business person, this is especially stressful. After hearing excellent reviews from friends and family about Laptop EMT, I decided to give them a shot. In one word «wow»!
When I brought my laptop in, I was greeted by Michael. He was soft spoken, polite and patient, immediately putting me at ease. He politely asked what problems that I had been experiencing and began diagnosing my laptop. It was determined that it would cost more to repair my device than it would be to purchase a new one. After a discussion on how I use my computer for my business, Michael made recommendations on what type of replacement would be best for me. He then took time out of his busy schedule and began exploring what laptops were available to be purchased that day from local Santa Clarita vendors. (They do not sell new computers in their shop.) As I went out on a frantic search for a replacement, I was in constant communication via text and phone with Michael. (He was out in the field on appointments, but still answered back as quickly as he could.)
Later that day I dropped off my new laptop at their shop and was greeted by another pleasant young man. The next day, Michael kept me updated on the status of the setup of the new device, and of my data transfer from my old device. When I went in to pick up my new computer, he patiently spent more time with me as I went through the new computer to ensure that all of my business applications were performing properly. He made recommendations on the best practices of data storage and explained what to expect while using a new version of windows.
Although I am a Realtor now, I worked twenty years in the IT world supporting fortune 500 clients. I worked at managing and performing hardware repairs, network infrastructure projects, designing local and wide area networks, and with my last project before retiring from IT, I managed the national Y2K desktop migration for a major auto manufacturer. That being said, I have worked with countess «computer experts». Michael and his staff were amazingly non pretentious, polite and non condescending. This is quite unusual for individuals with skill sets such as theirs!
I am thrilled to have found such an amazing company right here in our own Santa Clarita Valley. Give them a shot, you will not be disappointed!

If this app gave the option to give 0 stars, that is what I would truly give this place. Hands down the worst customer service that I have ever experienced. Went there 3 times to get a phone fixed and each time they messed it up even more and never claimed responsibility for their faulty repair. PLEASE AVOID AT ALL COSTS. It is not worth the money.

Came in with a confusing issue in my laptop. Handed it to him for a solid 3 minutes and he came back out and explained what he fixed (which was pretty simplistic). I was confused when he said I didn’t have to pay, since the issue was small and he wanted to make sure it did the job first. I went home and everything is working incredibly. I can finally run the programs I could not before. I am amazed. I’m 100% recommending this place to everyone I know and I’ll always return here for repairs.

My dad wasn’t exaggerating on how awesome this place was. I had some annoying pop issues occurring on my pc and I couldn’t seem to uninstall the software. Michael the owner immediately resolved the issue for me. He is also a sweetheart! This is definitely my new spot if I ever have any future computer or electronic issues.

I almost never write a review but this time, i felt like i really had to. My computers charging port broke, i did not anywhere to take it to have it fixed plus most places are very expensive. Well my brother took my computer and his to be fixed, i was surprised when i found out it would only be $ 80. When i showed up to pick it up, it was not ready. So Michael said that would would drop it off when he got off work. I cant believe what a great service he provided, great job Michael. He is awesome.

Ok, so Unilocal wouldn’t let me write another review… the only option Unilocal gave me was to «update my review»…
So, here is the «update»…
I was in there the other day for more tech help with my computer and phone connecting with each other. Michael was awesome, once again. I highly recommend his place. Everyone there is very nice, knowledgeable and helpful. Michael is a real sweetheart. Thank you, Michael!!! ;)

I’ve delayed a bit on reviewing this company, but here is my outstanding 5 star review from them!
Backstory: I was looking to upgrade my computer’s graphics card because I wanted handle a more demanding selection of gaming. Being new to this, I went to Best Buy to find the best bang for my buck graphics card, I got the GTX 960. It’s a very good graphics card, but since Geek Squad was asking to charge $ 80 each to install the card and new PSU, I took it home to install it myself. (Geek Squad said they had no reason why it wouldn’t work).
Low and behold, it didn’t work. Confused, I called the manufacturer’s number and they said my motherboard needed a BIOS update.
After a few self experimenting stupidity, I crashed my computer and had nothing but BIOS beeps, no start up.
I took it back to Geek Squad, and they told me it would take 5 – 8 days because they were «backed up»
That was not acceptable to me, so I called around (6 PM on Thanksgiving Eve, mind you) and every other store, their «tech guy wasn’t in». Why leave a computer repair store open if nobody can repair a computer?
So then I got to LaptopEMT. Right off the bat, I was talking to who I believe the owner of the store is and he was very knowledgeable, instead of just some receptionist that worked the phones. I took my computer in that night and he fixed it right before the store closed. I was extremely impressed. The problem turned out to be that my computer was in a BIOS lock out and needed to be flashed. I was only charged $ 30 to fix the issue when geek squad told me my only option was to buy a new computer or a new motherboard.
The next week I bought the same graphics card, and brought it into LaptopEMt since the other one didn’t work and they informed me that my motherboard was not compatible with graphics cards that needed UEFI support. Since they could not resolve the issue, I was not charged anything and they suggested the best graphics card my computer could handle.
Really long story, but these guys look out for your computer and their customer support.
Don’t waste time with companies that hire representatives that know nothing about computers, save time and stress and bring it to Laptop EMT, where you know they will take care of it.

LaptopEMT is awesome. These guys are the best choice in Santa Clarita to handle any tech repair (not just laptops). They are friendly and knowledgable.
Sometimes I find them to be a little ambitious on turnaround due to their high volume– I’m accustomed to adding a few days on to their ETA, but it’s well worth the overall value and personal service they offer.

Took a mouse here to get the cord repaired. They charged $ 20 for the service and the repair held for only one week before failing. When the mouse was taken back to them they were unable to offer any further assistance with repairs and refused to give even a partial refund for the awful repair work they did.

Just picked up my 18 mo. old HP Envy after a couple weeks at «the laptop spa,» to get renewed. I had two issues. They were quick to help, and when it was obvious that they’d have to spend some time teasing out the problems, I left the laptop with assurance. Then they called within a day to tell me what was wrong and what my options were. They didn’t try to upsell me with the «fix» either.
Terrific experience!

I can not say enough good stuff about LaptopEMT. They fix the problem and stand behind their work. It is rare to find honest and expert computer repair people and they are the real deal! They ROCK

These guys rock! They know their stuff and won’t try to talk to you above your level of conputerness. Many times I’ve gone by just to ask a question and they gave me the info as a freebie. But when you do need something fix they have it handled fast. Thanks guys

A M A Z I N G!!! My iPhone 5 camera stopped focusing on my phone. Apple told me it was a $ 269 fix and Sprint was going to charge $ 50 just to see what the problem was! I basically thought my only option was to buy another $ 300+ phone!
I took my phone in to Laptop EMT this evening and 20min later I had a brand new camera intstalled on my phone for $ 20, parts and labor included! I am still floored! SO happy we were referred in! THANK YOU!

These guys are good. They repair things other than laptops of course…
I will, not only take all my computer related stuff to them, I’ll also recommend Laptop EMT to my friends…

Sunday night an unfortunate miracle happened: Gnomes invaded my computer and put my business and me out of commission indefinitely. Think about this: no emails, no internet, no social media and no sleep that night. I really needed another miracle to get out of this jam. BAM! LaptopEMT!
I found them on Google, checked them out here on Unilocal and saw that many others found LaptopEMT to be honest, fair and very competent. So I drove cross town (very worth the drive) and met Michael Glazier, the Miracle Maker. «Please help me!» I cried. «I’m dying without my laptop!»
«Not to worry,» he answered. «I’ll have you up and running just as soon as I can.» His smile was comforting. His quick fingers on the keys was more comforting and his ability to quickly diagnose the problems and to fix them … most comforting.
In less than an hour I was back in business! The price? So low I’m embarrassed to tell you. I recommend LaptopEMT as highly as I can. Too bad there is no SIX STAR rating.

Let me begin by saying my wife had been once before and found them to be very helpful and reasonably priced. That said, the guy at the shop didn’t know me from any other walk in.
My Chromebook’s charging port has been loose for months and I was afraid to get it checked out opting instead to «jimmy» the cord when I needed a charge.
I finally decided I had to get it fixed but wanted to see if I could do it myself so I ventured to open the back and sure enough 2 of the port legs were loose. It looked like an easy fix, but I no longer own a soldering gun or solder. so I take it to Laptop EMT. I walk in put the Chromebook on the counter and look with hope and ask, «It’s an easy fix right. Unfortunately I didn’t get the guy’s name, but he says yes just give me a minute or two. He goes to the back and literally reappears in a minute with the port secured to my board. I fully expected him to charge me $ 20 or more but he didn’t. He actually said don’t worry about it this time. As in it was free.
So I’m literally sitting in the parking lot in front of the shop posting this review. And not that I want to come back with a repair but I will definitely be back should I need anything else repaired.

Laptop EMT is great! I’ve gone in three times, since I refuse to buy a new computer, and they have always both kept me very informed on what was wrong with my machine, as well as how they were going to repair it for me.
On top of that, they were very efficient and fast. They ensured that I had my laptop back ASAP, which is important for a full time student who heavily relies on their computer.
Beyond that, the employees are beyond kind and are very friendly. They seem to really enjoy being helpful and fixing problems so that we can stop stressing over our non-​working machines.
Lastly, the price of repairs, for myself at least, are fair, and better than any competitors I have found in the surrounding area. I strongly recommend Laptop EMT for all your computer needs.