Edwards Valencia 12 & IMAX

I used to go to this theater regularly, until today. Sadly, my experience was not like they used to be. I grew up going to Valencia theater and sadly it disappointed me. Today I went to see a movie with my date to be totally disrespected and not appreciated and treated like «royalty» as regal represents. Our movie was disrupted throughout by a group of teens fooling around, cursing and kicking my date’s chair. I had went to go talk to an usher, in which they did consult a manger about my issue. The usher came into the theater, stood for about a minute, while the kids were still being rowdy, then walked away. My date and I stayed for a while longer but the kids kept getting louder. We decided it was time to go because we could not concentrate on the movie at all. We went to the petite manager with short blondeish hair and glasses who we told her out issue in our most patient way possible. All she did was nod in an uninterested and impatient look and handed us a refund, which I do appreciate the refund. She did not apologize nor tell us anything further. As well as cut me off mid sentence. I don’t know if this is because I’m a minor, but it’s still not right. I also was ignored when I had asked whether or not I could get a refund due to me not eating all my popcorn because of my dissatisfaction. My date and I left and watched the movie at canyon country which the customer service there was incredibly better and audience more polite. Sad to say, but my date and I were shocked over the failure of the managers who are supposed to represent the regal name and withhold the «royalty» they posses. I will think twice before going to Valencia just to be insulted by their poor management.

Theater was not air conditioned at all over packed the manager blew us off we put a complaint about the air conditioning no refund do not go to this theater

I just spent $ 80 for tickets here and they wouldn’t let my children and me use the bathroom before our movie (we drove an hour to get here). I was told by the manager and staff to use the Johnny Rockets bathroom. I’m NOT A PATRON THERE! How TRASHY is that! So the manager told me I could send my young children one at a time to the bathroom alone! The bathroom is far! That is unacceptable! I paid too much money to be treated so horribly! This was the MANAGER that did this! I will be calling corporate. His name is Jason K. He was extremely rude to my family and made my $ 80 movie experience horrible. I came from out of town to see this here and it will be the last time they will receive our business for their outdated theater!

Really angry after going to this theater and watching The Huntsman. My sister and I were bullied for ten minutes by four couples before and usher came over to us and asked us to move. When I told her I would not move I asked her to get me a manger. The people yelling at us were upset because they were being moved from another showing due to a technical difficulty. But they’re were apparently promised their seats. Well the theater did not check to see if our showing had sold tickets yet because we we had bought ours 1.5 hour prior to the showing. We had people calling us names and the manger never even came over to us. She only spoke to the people yellin at us. I don’t normally have a problem moving seats to accommodate someone but when people are rude and ill mannered I feel the need to not be so nice. I wish the management had stepped in or that the usher should have walked that group over and explained to them that their seats were not garunteed. It was by far the worst and most embarrassing Ive had in a long time

I really wish the movie ticket prices were cheaper because we would go here a lot more if it was. The place is super clean and nicely set up. The IMAX was amazing and we had a lot of fun. OH, and they have beer and wine! Which is an added bonus. They also have a lot of those large cardboard pictures set up that you can take pictures next to which is always fun while you wait for your movie.

This theater needs a renovation, bad!
Today the women’s bathroom was dirty. The trash hadn’t been emptied and was overfilling. There is sticky black fluid /​residue all over the floors, tracked in to each & every one of the stalls. Obviously urine. Gross.
The seating is very uncomfortable. It’s merely close to airplane seats, erect and rigid, with probably only 150 days left of life to them. My girlfriend and I can’t help but move around and shift ourselves several times from numb bums, back cramps & readjust our posture.
When when came into the theater, the floors were full of garbage and popcorn (like, someone missed their lap & dumped an entire box of it under their seats).
At a one point, I almost wished I were at home on my couch, watching the movie there instead. It kind of defeats the purpose of going out & paying $ 20+ per movie.
The food concession stand closes at 10, even on Friday and weekends — although there are movies playing past midnight. We always watch 10PM+ later shows, so we make sure never to arrive hungry.

Where to start?
First off, its New Years Eve and its COLD and a lot of new releases that have been very well review!
So I walk up and there is a huge line and I see at least six ticket windows! Lots of people at the theaters right?
WRONG! Only two of the six windows is open! Well thats not good!
So my friend and I get in and yes, its your typical modern movie theater! But we notice a seperate concession for beer and wine! YIPEEEE! I’m old enought to be flattered when get I asked for ID but then to produce it and the server doesnt even look at it is kind of an insult and the whole system seemed to have no common sense! We were given wrist bands and told we’d still need to show ID again for further drinks!
We ordered two glasses of Chardonny.
Our server (Im not sure, but I should have carded her as she looked too young to be serving) put our very short pour glasses down
(I swear if it was 4 oz i’d be shocked) and calmly said «$ 21.50»!
I’m never shocked when it comes to pricing anymore, but this literally dropped my jaw! And come to find out my friend had the same reaction when she heard!
And almost as BAD is the fact that the bathrooms are few and far between and about a quarter of a mile away!
The rest of the movie theater was good, nice seats blah, blah, blah!

Awful business, Manger is a joke wears a suit with his beer belly sticking out. Theater banned me for having a «Hooverboard» nobody told me to get off of it until after spending around 100 $ for two tickets and popcorn for «Star Wars 3D iMax» already their crooks with that pricing. But the manger proceed to kick me out call the cops and not refund me my money all because I had a «Hooverboard» DONT WASTE your money here, go to the theater in canyon country. Way better less jerks, less cocky mangers thinking they run the world

I actually this theater is pretty good. It does get busy but at specific times of the day it is empty and no lines at the concession stands. They have really done a good job training their employees on customer service and manners. One thing that makes me come back is the customer service portion of the organization. I will definitely come back whenever I am around the area.

Makes no sense to me why they would have one window open when you have a long line of people waiting. The theater always nice in appearance, but too pricey.

So this is a major draw for «night life» in awesometown, but… this place could use some help. For a theater being a part of the town center hub, it could benefit from a serious makeover.
Don’t get me wrong it’s not a complete dump, but when you pay over $ 12 for the tix and then get gouged $ 20 more for popcorn and a water you might expect some modernization of he theaters. The seats are due for a cleaning all the time. And the overall look seems dated.
They recently added beer and wine to the menu. I honestly don’t see many patrons partaking but whatevs. At least it seems like an attempt to open the options up. Concessions are pricey, on par with other theater chains. You just hardly leave the movie thinking, boy what a value there. LOL. I get the feeling since they are the only movie house in town (even Canyon Country is Regal/​Edwards) they don’t have to try as hard.
Get your tickets before hand at AAA or Costco for the best deal. Sign up for Regal Rewards — get free popcorn and tickets! Use the kiosk inside to beat the lines — it’s super quick. Then suck it up and leave your $$ woes behind and enjoy the flick. :)

Very nice movie theater! Also love that they added a beer selection! That’s awesome. The service has always been good here and a great way to skip the line is to order online!

Huge theatre, great seats, great location, ample parking, stays very clean compared to any other theatre in the SCV, by the place to go in town.

This place is really clean, no popcorn on the floor and clean bathrooms. I think there could be a few more food options at the concession stand and the price you pay to watch a IMAX 3D movie is a bit expensive considering the screen isn’t that big and chairs don’t rock back. The quality of sound and picture are great. The projectionist messed up a few times and didn’t get the film and trailers streaming back to back.

It’s the go to movie theater for Valencia, but is it one I would prefer to go to? Nope
Everyone knows a popular movie will be packed for opening weekend, but even the 2^nd weekend there will be sold out shows for prime time. Don’t try to show up half an hour before show time because chances are you will be waiting for the next show or sitting up front with your neck strained upward. I guess it just has to do with the fact that there are no other movie theaters within a 15 minute drive and the demographics of Awesometown. For me, it makes going to the movies a task and I usually end up waiting until the hype has died down (and sometimes ultimately not seeing the movie in theaters). I really find it so unnecessary to have to wait in a line to watch a movie for more than 20 – 30 minutes, but this is common practice here.
They moved the ticket kiosks inside. If there is a line at the windows, just go inside and save yourself some time.
The IMAX here is an IMAX screen in a standard sized theater. Too large of a screen to be that close so I refuse to watch an IMAX movie here.
This theater does fall under the Regal group so make sure you get a Regal card for periodical rewards like a free small popcorn and after so many points a free movie ticket.
This theater makes me wish there was a second theater in the area. A little competition could make them try harder.

Came here to watch the Avengers age of ultron. Movies are not the same without popcorn! So we spent another $ 23 for popcorn, nachos, new cheese sticks and soda.
The movie was awesome! Love the Avengers! So it was all worth it.

Long lines there are ticket machine inside so you can avoid it if you go in and pay with a card.

There’s only 2 options for movie theaters in Santa Clarita, both have their goods and bads.
This one is close to the mall and numerous bars and eateries to roam when waiting for a movie. It’s bigger than Canyon Country’s and its got stadium seating that they keep pretty clean.
They’re also stricter with bringing outside food to this one, so you gotta be sneaky! Like the Canyon theater, they sell candies and snacks at ridiculous prices if you’re desperately hungry and forgot to smuggle in that Sweet Factory bag.
This place has an IMAX theater if you’re into paying more money for a bigger screen? I’ve never understood the appeal, but I suppose it’s nice to have the option!

When you are in Valencia, you don’t have many options for theaters. I am probably spoiled by Arclight and all the great theaters available to me in the LA area.
I came here with a friend who lives in the area to watch Gone Girl. I waited about 15 minutes to purchase something because the reps were moving soooo slow and apparently they have scripting they have to get through. Because all I had to purchase was a bag of m&m’s and water and when I told him that was it, he still continued with his scripting.
The theater screen is very small and the chairs are uncomfortable. It seems like it is a a very old theather. At least the movie was good.

I would give this theater a solid 3 stars BUT they need a make over, desperately. The seats are pretty gross so don’t laugh when you see me lay down a chux over my seat. I wish SCV had more movie theater selections (ahem, AMC) but sadly, as Rodney H put it: you play the hand you’re dealt with and this is what we have.
If you happen to be shopping at Costco before heading to the theater, make sure you buy some of their discounted Regal theater tix, it’ll save you some $.