Vudu

Horrible Company I purchased a few movies and saw later that they offered it in 2d/​3d I asked if they could refund the 2d and exchange for me to buy the 2d/​3d bundle i was told no and It was my fault I didn’t see the option’s first byCassie there MANAGER. I explained I took a screen shot and proved they were hidden 2 – 3 rows down and she said still it’s my fault! They have a F rating on BBB and they don’t care don’t use these guys! Bottom Line I had to repurchase the DISC that was the same price but I got a disc the 2d the 3d and digital code directors extras… HMMMM…

Prior to sign up a season of films is «Watch or Download» after you sign up its just a wishlist… BS

Was a loyal VUDU customer, and I will NEVER purchase anything from this company with the way I was treated. I was having troubleshooting issues with a bundle pack I purchased. I did the troubleshooting steps, and in fact my husband is also an engineer in IT, and helped with the process. Still, nothing worked. I called and instead had a incompetent desktop support agent have worthless answers. I then asked to speak to a manager or supervisor to see if I can either get a refund or even a simple $ 5 VUDU credit because of this issue,
I was put on hold for 7 minutes, and then the same incompetent desktop agent comes back on the line to relay the message of his supervisor, didn’t I ask to speak to a supervisor? He then put me on hold again.
The supervisor Cathy then comes on the line. Has a horrible attitude problem. Sounded like she hated her job just by her tone. She spoke to me as if I was so stupid and treated me with disrespect. Could not even speak properly and she is a manager? She’s horrible and never would I let her speak to any customers that way.
I hope the CEO of VUDU sees this and takes action for his crappy customer service staff!

I couldn’t get the interface to work. Then it takes multiple emails with multiple departments to get it canceled.

Loved, loved, loved Vudu. had great experiences with the product, my pc, phone, smart tv. UNTIL my laptop went missing apparently, I never thought about the accounts saved in chrome but when I had purchases on my statement I contacted my bank Vudu has taken my actual purchase’s from the last 4yrs & suspended them. despite the fact they have been advised my pc is no longer w me they REFUSE to give my purchases back. they CONTINUE to send emails telling me to pay for unauthorized use to regain my purchased movies. They suck

Horrible nothing streams without constant loading interruptions I do not have this problem with netflix or Hulu on the same device and on the same network. I paid for Blacklist and I cannot even watch a single episode it goes back to loading every 3 – 4 seconds. Use one of the other many streaming services Vudu is a total rip off!!!

Worst interface
Worst picture quality without any accountability from the company (would not refund my stupid 3.99 when 2 movies-​in-​a-​row malfunctioned)
The customer service rep on the phone actually argued with me and told me I «had» to listen to her: «you need to listen to me, but you won’t.» WOW. What am I five? Are you my dysfunctional mother? An argument with a customer.
I’m shocked and hate vudu even more than before. I thought the worst thing about vudu was the horrible, least consumer-​friendly menu I’ve ever experienced. Until my phone attempt to get a refund. Cathy also attempted to explain why vudu is different from Netflix for some strange reason when I explained that the trouble was clearly vudu’s fault since we watch lots of stuff on our screen with no lack of clarity. WTF???
She actually used this as an argument as to why their quality sucks.
Call me stupid, but I know I’ll use their services again because I am the captive audience when I’m desperate for a movie that I can’t get anywhere else.
vudu: the worst of Corporate America in a nutshell.

this App sucks it froze on me so many times. used to work fine but now it doesn’t I don’t recommend this what so ever. SAVE YOUR MONEY go to redbox!!!

EVERY movie I’ve ATTEMPTED to watch has ended in utter failure. The list of excuses are mind boggling.
Lost connection to server
Buffering
Attempting to reconnect
Loading
Even if the movie was 1¢ all the frustration of watching a movie that constantly buffers is not worth it. Amazon, Netflix & Cable has no problem. Just now tried to watch a movie & I had to give up after the 15^th buffering attempt which then shut me out completely.
Doesn’t matter if I’m on HD/​SD and one can forget 1080p.
I’ve tried disconnect my router, get new IP address, reset it and unplugged everything. Nothing stops it from buffering & disconnecting.
They received their last $ from me.

Have been using VUDU for 3 years and I think it’s cool. Had an issue with buffering recently and realized that when I got my internet service changed to Comcast /​time Warner that it slowed my speeds down so much that VUDU stopped working. It buffered like crazy. Found out that Netflix and Hulu deliver the movies in Packets, frame by frame so it didn’t have buffering issues, but cause VuDu delivers the entire title at one time it takes more bandwidth and higher speeds. Understandable. My internet sucks… I called Comcast and they fixed the problem. Guess I was wrong it wasn’t vudus problem… Embarrassed.
Buffering. If you’re getting constant buffering for anything higher than the SD or Standard Definition version of the movies, then you have an internet problem. Just because your ISP defines their service as High Speed Internet, you may not have high enough speed to actually watch HD or HDX movies. Figuring the average HD movie is anywhere from 10GB to 30GB, your 1.25Mb is NOT going to support HD or HDX streaming. DOWNLOAD the movie first. This will only apply to Playstations, Tablets, Phones, and other devices that give you the download option. Also, try watching the movie on another device. If you no longer have buffering issues, the problem lies with the device you’re using.

What a money pit. You pay top $$ for movies that won’t load. Everything else streams fine– Amazon Prime and Netflix are perfect, my network speed is solid and what does VUDU do? Buffers every 3 minutes even after lowering the quality to SD, nevermind that I paid money for the HDX version. These people are criminals.

Piece of junk won’t stream HDX or HD for longer than 20 minutes. I’m calling customer support tomorrow to get a refund on Interstellar that we stopped watching halfway through because buffering…
…
…
…
Because buffering

RIP OFF how is this company still in business?
I bought a blue ray disk at walmart and wanted to view on my laptop. It is impossible to set up account, no way to reset password,

Unilocal NEEDS A ZERO STAR RATING !!!
the concept of vudu is great but I would agree with the other people here they have major issues. should have know there would be ! buffering yeah that bites and its an easy fix that the company is just to cheap to fix! if you buy a movie that the code don’t work, this happened to me on a triple play that we got (Goonies, Gremlin 1&2). Found the number ((888) 554-​VUDU)) called waited for over 30 minutes to get to a person then all I got from him was that he cant help that it would need to be sent up to another desk, so he sent me an email to attach a photo of the cover and the code for the next person to fix, got there response and followed there links and it activated one of three movies and they had it marked as closed. this is a company that either grew faster then they projected or just don’t care about customer service! they need to get passed there ego’s and fix the service it has the potential to be great.

Why would you cut the cable cord only to pay 2 – 3 dollars for a TV episode.

Constant buffering on any movie over $ 1. Very irritating to pay for a movie only to find out it is unwatchable. And no, it is not my internet service. I have Roku and I am able to watch Netflix, Hulu, Amazon etc without any problems.
I am currently trying to watch WW Z, purchased both versions & both buffer every 10 seconds. Vudu I want my money back.

I’ve had very few technical problems with Vudu. Though not as good as a Blu-​Ray disc, the quality is very good for what it is. My main issue however is the outright censorship imposed when Wal-​Mart bought the company– they used to offer adult titles, but Wal-​Mart removed all of those when they took over. They still have a few off-​the-​wall titles and some NC-​17 rated movies (which Blockbuster would never carry), but this still leaves a bad taste in my mouth.
Prices are a bit high, but every day they have a selected movie available for 99 cents and I have watched most of those that I hadn’t seen before. There are also many free TV episodes, usually the series première to get you hooked and wanting to buy the rest of the episodes.
I would never ‘buy’ a movie through this, as it stays on their servers and it can be taken off-​line any time they see fit, as they already have with the adult movies. As with all internet video services I have seen, it also doesn’t get the right frame rate for material shot on video.

Great idea– TERRIBLE EXECUTION. And what’s worse, Vudu blames it on everyone else. If you have Xbox and want to watch movies, DON’T use Vudu. And their tech support is a freaking joke. I’m all for giving people a second chance, but I’ve given Vudu more chances than any sane person should.
Let’s talk about buffering now. Because if you get a Vudu movie, you need to be prepared to wait and wait and wait. Especially if you’re renting on a weekend or evening (which, let’s be honest, that’s when most people rent movies). I rented a movie in hdx tonight. It would play for 2 – 3 seconds and then buffer, play again for 2 – 3 seconds, and then buffer, repeat. We switched to hd… same problem, so we finally conceded and switched to SD. SAME PROBLEM. And this isn’t the first time we’ve had this problem. I’ve called Vudu before about it and their only answer is: It’s Xbox’s fault and you need to go through them. I’m sorry, it’s Xbox’s fault that Vudu doesn’t have enough servers? I don’ t think so. It’s funny that Netflix, Xbox Video, Youtube, and Epix all work with HD quality with NO buffering issues. Ever.
So, anyway, you rent a movie, you have issues, you call Vudu support (which is a joke anyway– you have to google their damn number because they don’t want to list in anywhere and you have to jump through a million hoops to submit a ticket by email), and they tell you: power off the Xbox and your internet, that should fix it. Um, don’t you think I tried that before I called? Fine, so I did it… again. Did it fix my issues… no.
So, Vudu, being the responsible company they are and knowing that their contract forbids them from doing anything to the Xbox, transfers me to Xbox Live. The Xbox support team is amazing and patient. We went through every single step… delete the app, clear the cache 3 times, turn off the Xbox, turn off the router and modem, start everything all over again, download Vudu again, and the problems still persisted. I got to spend an hour on the phone with support trying to fix a problem that doesn’t even exist on my end. It’s Vudu’s issue. They even admit, «we have had this problem with Xbox users for several months now. It’s worse on weekends and evenings.» Really? Why do you think that is?
Now, let’s talk about sound. You rent anything older than five years on Vudu and you have to crank you TV volume up to ⁹⁰⁄₁₀₀ to hear anything. Vudu’s answer: it’s an older movie. Okay, great, if you’re going to charge people for something, make sure it’s watchable. Or else, people are just going to keep giving you awful reviews. Which Vudu deserves.
Long story short, don’t use Vudu to rent anything except new movies Monday through Thursday from 9am-​3pm EST.
Wish I could give them negative stars.

WATCH OUT FOR «10 FREE MOVIES» OFFER! Designed to attract new customers, VUDU buries the fact that the 10 free movie rentals offered are ONLY in SD, not the highest definition — and are PRESELECTED BY VUDU — NOT BY YOU!
This is hidden in a link called ‘terms and conditions’. You don’t really ever see the words «PRESELECTED» associated with the 10 FREE MOVIES offer until you have already commenced the «SIGN-​UP» process. To be fair, the MAIN PAGE of VUDU does NOT mention «Pre-​Selected» unless you click Terms and Conditions, and the SIGN UP page has the same tricky procedures. When you get further into the sign up process, then AND ONLY THEN does the word «PRESELECTED» appear along with the words «10 FREE MOVIE RENTALS». By that time, you likely fail to read it, which is what happened to me. I figured it was TOO GOOD TO BE TRUE, and sure enough it was.
The 10 Pre-​Selected Vudu titles were [by Title then by (age since original release)]
The Arrival (17), Away From Her (6), Ghost (23), A Knight’s Tale (12), Paranormal Activity (4), The Producers (8), Rudy (20), The Scorpion King (11), So I Married an Axe Murderer (20), Soul Surviors (12)
Movies ranging in age from 4 years (newest) to 23 years (oldest). These movies aren’t old — they’re ANCIENT. Who would pay money to watch RUDY or GHOST in 2013? No one who was around 20+ years ago when those films were released, I’m willing to bet! Calling these films «FREE» is misleading. Films so old, they’re practically in the PUBLIC DOMAIN! It’s an insult! These movies are titles you can find for fifty cents at someone’s garage sale!
How much do they charge for 1080p HDX current releases? SEVEN BUCKS. How much does it cost to see the same film in the MOVIE THEATRE? EIGHT BUCKS (Matinée or Senior Pricing). Now there’s AN AMAZING VALUE, eh? Bluntly, the «10 Free Rentals» is misleading and insulting. And they don’t even let you CHOOSE YOUR OWN ANCIENT MOVIE from their library of prehistoric hits!
Why they don’t give you your choice of 10 CURRENT-​RELEASE FREE RENTALS? Cause that’s 40 to 80 bucks in RENTAL MONEY for YOU to PAY THEM!
They’d like you to PERCEIVE a value that bluntly is NOT in their offer.
Picture what likely is a HUGE number of consumer complaints from folks that click the rental button 10 times thinking those 10 rentals are part of the 10 FREE RENTALS OFFER, then are shocked and dismayed when their credit card gets dinged for 60 or 70 bucks!
As of July 7, 2013, Closed-​captioning for VUDU titles remains unavailable on my Sony Blu-​Ray Player (2013 model). This is unacceptable. Vudu claims Closed-​Captioning is ‘coming soon’, Netflix has it working TODAY (on streaming content).
Presently only Apple IOS devices and Sony Playstation 3 offer help for hearing-​challenged Americans via closed-​captioning support. It seems inconceivable they launched this service with such an important feature completely unsupported, but there it is. Particularly since folks with hearing issues are a HUGE demographic, and some of the ones MOST LIKELY TO PAY VUDU PRICES so they can read the captions at home versus the movie theatre.
Topping it off, VUDU got hacked not long ago, confidential consumer information including names, addresses and date of birth were leaked along with «partial» credit card numbers, according to VUDU. What a disaster.
Oh, wait till you sign up, decide to leave, and then when you type in «how to cancel VUDU account» you’re directed to their FAQ page where supposedly the instructions are given on how EXACTLY to cancel your VUDU account. Only one problem. Nowhere on the FAQ page are there ANY instructions on how to cancel your account! BRILLIANT!
You can think of your own colorful description for the VUDU service. Several really special ones are on the tip of my tongue.
Caveat Emptor (Buyer Beware)

If there were negative stars — I would be all over it.
First. I have Roku and they claim the whole 10 first movies free. HOWEVER. they pick for you. not even based off what the heck YOU would ever want to watch. Of my 10 FREE/​7 are horror films. For someone who can’t even watch Poltergist without nightmares… why the heck would these be my FREE ones???
No biggie. delete and write the bad review … oh and the best part is how I get to spread crappy reviews about this company being a huge MARCOM executive. So yea… Not feeling any VUDU… or anything resembling love on my end…