Town & Country Dry Cleaner

The prices are outrageous at this cleaners. I went to drop off 3 dresses that had no stains I had worn the dresses once and wanted them cleaned they tried charging me close to 50.00. When I asked why so much the lady at the counter told me I don’t know it’s the owner. I walked out and will never return again. The prices are ridiculous if you want to waste your money come here.

Terrible place. I came to pick up my laundry before 5:30PM on Saturday, but the casher was already closed and said I couldn’t get mine. The store hour is until 5:30PM, but this place does not keep its own hours and tricks customers. I asked the worker’s name and she wouldn’t give her name and kept saying it’s already closed. Not a reliable place to go and I will never use this place.

I have come here for cleaning services for dress shirts, suits, jackets, even halloween costumes, and have always left pleased. They have even warned me that some material on my more unconventional clothing might not best suited for dry cleaning, but I have never received any clothing back that was damaged. I’ve even had alterations done on dress pants that came back perfect. These guys are great.

The lady who looks after the front desk is so rude. Not one ounce of customer service from her. Her job would be so much easier and more pleasant if she’d interact with the customers. She is probably not in the right job for her.
The extra second star is for the Asian couple that probably own this place — they are much nicer.

1^st Time To Come Here Very Poor Service Heavy Set Hispanic Worker Very Disrespectful OMG! I had a dressed coat tie & dressed pants to Dry Clean Please! Said didn’t have to do what the customer Wanted they washed my pants and chgd me more then dry clean & they said again the fat disrespectful heavy set Hispanic employee said Be Human & everyone pays higher price out here & seen the San Francisco 49ers don’t need to come here either we don’t need them for our business again comments not needed. So please use other dry clean business for better service. I will never be back.

Stellar job from the Town & Country folks at the Rivermark. I’d been looking for a dry cleaners for my dress shirts and suits that I wear on occasion since I moved in the area. I decided to take a chance on Town & Country since it was relatively close to my house and right in a plaza where I can do some grocery shopping or have some lunch. For the first go-​round, I had 5 dress shirts laundered and they were returned cleaned, pressed with just the perfect level of starch «stiff but comfortable». Since then I’ve had 2 sweaters repaired with front pocket threads unraveled and they came back like new. I’ve had an awesome experience each time and this dry cleaner is definitely my go-​to spot.

This place was a joke. I took my work pants in for dry cleaning. Was promised by 4pm on Saturday. I was never notified that it was ready. I went in on Monday and they said it was ready and I took my slacks home without inspection. Upon inspection I realized one of my pants was ripped in 2 different places and the pants were still dirty… waste of $ 12 I wish I went to someplace else

If I could give negative points I would have. if you have a nice outfit, don’t take it here.
I just moved and tired to give this cleaner a chance, a few chances actually, but my last experience was by far the worst.
I took an expensive white dress with a black bow tie in the back for cleaning with few splashes of a drink (light brown, yellow stains) and pointed them out. When I went to pick up my dress — I noticed that the black ribbons have made my dress off-​white now and the stains are very present. I point it out and they agree to redo it. However, after the redo the stains are there and they refuse to refund me for a service poorly done. I asked to speak to owners and they were out, but was assured I would get a call back. It’s been over 2 weeks since. I paid fully price for dry cleaning of a dress and walked away with a damaged dress and stains still there.
And the last time I took my shirts there somehow I had a stain left and a rip in the sleeve. But that time I didn’t point it out when I was there so… my fault for not checking.

NOT GOING BACK!!!
I would give this place 0 stars but there isn’t an option for that!!!
This place is awful. I just moved to the area and started going to Town and Country. After the 1^st order was picked up I realized that a belt was missing from my Michael Kors silk blouse so I went back to inform the cleaners. When the cashier told me that they would look for it and call me back, I never heard from her. I deemed this as a fluke and gave them the benefit of the doubt just to bring them another load of expensive dresses to clean. When I picked up the items this time there was a strap missing from my dress. I called the cleaners again to inform them of the situation. The cashier called me back and told me that they tag everything that has a belt or attachment and since they did not tag my items they could not do anything about my loss. The only option I was offered was a credit to go toward my next cleaning bill. To top this all off the manager didn’t even call me directly. He has the cashier call to tell me this.
This is the most unprofessional cleaners I have ever used and am completely disappointed that a place like this is in the Rivermark Shopping Center.

I’ve just recently moved up to Santa Clara.
visited Town and Country Dry Cleaner because
it was located in Santa Clara. I was very pleased with their work.
It is cheap, good service, workers are friendly. Great customer service ! =)
They have super quick turnaround with a reasonable price and def I will continue to use their service! :]

These folks do a good job.
I was forced to come here because Purple Tie wouldn’t clean some shirts I had because of the material, but no complaints here at Town & Country.
They have super quick turnaround if you ask (if I need it next day, they can do it), and have a reasonable price.
The one negative thing I’d say is the collars aren’t usually super sharp, which is annoying. If I was a banker in London this wouldn’t fly — fortunately I work in silicon valley so no issue for me :)

I have not been on Unilocal in a couple of years but wanted to take the time to jump on it this morning. If I could give this place 0 stars I would.
I moved up to San Jose about a year ago for a new job opportunity and I have been coming to this place to get my suits and shirts dry cleaned ever since. The only reason I have chosen this place is because it is very conveniently located and it is on my way to work. I was never thrilled about their price points as their dry cleaning service is very expensive. When I received my dry cleaning a couple of weeks ago I didn’t realize what had happened to my suits as I didn’t take them out of their plastic coverings until last week to wear to work. Once I put on my suit and walked into work I got a couple comments from my co workers about how my suit was torn off the seam on the arm. After the work day I went home and checked my suits and noticed that 4 out of 4 suits were torn and ruined off the seam.
When I went into the dry cleaner’s last week to speak with them, I was informed that the owner was not in town until today ⁵⁄₂₇ as he was out on vacation. When I met with the owner (Gary) and a lady who seemed to be his wife, they were very disrespectful, rude, and refused to be responsible for the suits THEY ruined. In fact they blamed the rips in the suit on me. It is frustrating because each of my suits are $ 600 – 700 a piece and I was not even informed they were ruined until I embarrassingly wore it to work.
I will attach pictures so everybody can see what happened.

They are super confident about getting stains out. Told me my red wine stain would come out of my sari no problem. When I come to pick it up and all the stains are still there they are like «oh no guarantees!» Gosh such liars. And they totally overcharge. If anything you guys owe me money for ruining my $ 500 outfit!

Good business. Never had an issue with them. Convenient location for me as I live across the street from the plaza.

My experience = AWFUL. The first time I dropped off clothes after moving to the area I thought it would be a great place because it was the only one around, then after receiving my clothes back one of my dresses that I specifically pointed out the stains was still there! I returned the dress to be cleaned again and again it was still dirty, after again pointing out the stains on the dress. The stains were merely dirt as I work with children. I could not believe that I had to take the dress back to the cleaners and for the second time it was not cleaned.
I will NEVER go back and will not refer anyone to these cleaners.

Loving suits is an expensive habit. They’re close to where I live and super friendly and quick so what more can I ask.
Must… wear… clean… suit…

… So I guess part of growing up is taking clothes to a dry cleaner and not shoving it all in one load in the washer at home. SO… When I made the mistake of throwing an expensive work shirt in the washer and having its totally ruined (It clearly said dry clean only) I decided to Unilocal a dry cleaner.
This place is located by my work which is wonderful. Also it is by my yoga studio so I really have no reason not to use them.
Ok so I really can’t compare to other dry cleaners since this is my first. The workers are very nice and I haven’t had any issues with my clothes. I’ve been here a couple of times and to me the prices aren’t bad since they are doing me a service that I sadly learned I can’t do at home haha
Well I guess this is all part of growing up.

I had a very sentimental item that my mother passed down to me that belonged to her father. So, I’m talking about a vintage sport coat.
I took it in to get cleaned because it was musty and I just wanted it to be cleaned so that I could put it in my closet in case I wanted to wear it one day. The owner explained to me about the possible scenarios and said that they would do their absolute best but couldn’t promise me anything. She genuinely listened and spent 30 minutes with me even with a LONG line of people on a busy Saturday afternoon. I’ve been using this cleaners off and on and they never disappointed me, but never thought to write a review because I didn’t really think it was necessary to write a review about a dry cleaners… Anyhow, Town and Country really showed me that they’re not just in this business to make money. They really strive to maintain relationships and they tell you their honest opinion about any questions you may have about a particular garment.
It really showed because during my 30 minutes in the dry cleaners she knew all the regulars by name and lots of customers made it a point to make sure they could say hi to the owner.
I didn’t end up cleaning the garment that day but I took it back 2 weeks later after thinking about everything she told me and decided I’d take the chance. It came out PERFECTLY when I went to pick it up. Town and Country you’ve got yourself a regular customer.

I’ve used multiple cleaners in the bay area, but this place always proves itself to be the best. The staff and owner/​s are friendly and they conduct themselves in a very professional manner.
The only other dry cleaners that I would used is in Menlo Park, but they charge 10−15% more than this place.

I wish I read the reviews before I went for convenience.
Over priced and Under cleaned.
1. Costume dress that cost &7.50 in SF
plus
1. Dress that is probably polyester or some kind of cheaper easy to clean fabric
equals $ 24.50
1. Faux Fur jacket that cost me $ 50 on sale
= $ 19.99 to «not» clean.
That’s right ladies and gentleman, the jacket had the same dirt marks as it did going in, and the dresses were outlandishly priced. I could’ve thrown the one dress in the washer and had a better/​cheaper turnout.
Shop around! Don’t just show up to a cleaner and drop your stuff off thinking it’ll have competitive prices… this place doesn’t!