The Home Depot

I dropped into this Home Depot for ideas to remodel my kitchen. I don’t have a big budget and am doing all the work myself. Their kitchen designer Hema was very patient with me. She helped me break down the budget and start with what I needed most (a new refrigerator). while I don’t need all new appliances I would like them all to match so it may take me a year to complete the remodel. Hema has a wonderful design sense and is very patient and I will certainly be going back every month to get her ideas as to what to purchase next!

I can see why most of their ratings are 3 stars. The service in this particular Home Depot is not very good. The employees need some more training if you ask me.

Do not recommend this place, staff is not friendly, and being very inpatient with our questions, even being rude, we will try other Home Depot but skip this one!

Reached this home depot at 9.15PM looking for an item after visiting San Jose /​Sunnyvale stores. I was standing staring at a wall of plumbing supplies and an employee walking with a cart on the other side saw me and walked over and enquired if i needed help. This was shocking to me, because if you have ever been to Home depot in the evenings, there is no one around to help you out usually. And the indian girl at the checkout counter was wearing a big smile and was very cheerful at 9.30PM. Realized how something small like that can change your whole shopping experience. Keep it up guys.

The workers here are clueless.
Please do your homework and DO NOT depend on their workers to help you. I guess if the workers were knowledgeable, they’d be contractors themselves and I think that’s what happened.
I asked the big black haired lady in the paint department which paint is right for my interior door. She pointed out a random paint bucket and didn’t ask what material the door was or if it was for interior/​exterior, how many, is the door primed, etc. I asked and she said it’ll work on doors and quickly walked away.
It turns out she recommended an oil-​based paint which has many cons for interior doors. They yellow over time and apparently being phased out in California due to it’s toxicity. Latex was the way to go especially in the gloss white I wanted. If recommending oil-​based paint, she should’ve also mentioned buying paint-​thinners to clean up the paint brush or what kind of paint brush to use.
During checkout, I thought there was a customer talking to the cashier, nope, it was just another worker flirting with the cashier. Cashier told me to go to a self-​checkout stand which was not working.

This if for the Kitchen remodel area. I went in there to buy cabinets for my kitchen remodel. Hema was wonderful. She met with me many time to hash out the details even meeting with my contractor to make sure things went well. Cabinets arrived in a timely manner and according to my contractor went in perfectly. I love my cabinets and was in there today to order appliances. I will be going back there for when i want to remodel my bathrooms.

We went to the Home Depot in Milpitas before coming here. Although customer service is normally good at the Milpitas store, we probably just had an off day. The staff at the lumber section just did not want to help and took no effort in helping us get what wanted.
So we decided to come to the Lafayette branch. We not just found what we were looking for, the staff was so helpful. Specially Andrew at the lumber cutting section was so patient and helpful

My adventure this time was dealing with making duplicate car key in this store.
I bought an extra oem car remote from amazon that has an emergency «dummy» (i.e., no chip) key I had to carve. For some reasons I was having a very hard time finding someone who could do the job for me at a reasonable price.
Went to HD in Campbell last week, asked some employees to call the key maker guy. After waiting for 30 minutes in the key station and nobody showed up I finally left.
Went to walmart do-​it-​yourself key station and the machine rejects my car model & year.
Went to orchard supply in santa clara, the guy rejected saying he only does key that I buy from the store because he doesn’t want to be responsible for it (what?). Didn’t really make sense to me but saved my breath from arguing.
Finally went through Unilocal’s locksmith listing. One guy says he doesn’t do car key. Another guy quotes me for 50 $!! Mind you, I just needed someone to duplicate a key, not programming & stuff!
Another guy, schwenk or something in winchester, said he was closing in 10 minutes and he sounded like he was not happy to have a customer 10 minutes before closing. Geez. Then when I asked for an estimate before I decided to stop by the next week he said he doesn’t give estimate. Oh my goodness, talk about an unhappy locksmith.
Enough with the sad story. I finally decided I’d try this Home Depot as some sort of my last resort. As I came inside the store, I immediately saw 2 employees available. They gave me direction to the key maker aisle.
As I arrived there, there were few guys (more like few grampas) chatting so I thought there was a line. But when one of the grampas saw me, he stopped chatting right away and asked if he could help so I told him I needed to duplicate the key.
Anyways he went his way to look at my key & his machine and explained what he thought he could do. He tried the setting first on a cheap 2 $ key. After he was happy with the result, he went ahead to do the duplicate for me.
He then gave me the 2 $ key and said well technically I didn’t ask for it so I wouldn’t need to pay for it, but it was up to me. And there was really no charge for my duplicate key since I brought the key myself. I was like, WOW REALLY! I totally didn’t mind paying something for it, but okay!
Needless to say, I did pay the 2 $ for the key I «didn’t ask». But I still feel like I owe that old man and this HD so here goes my review.
Oh, btw, both the 2 $ key and the new oem key did work on my car

I had to return something I had opened. No questions asked. They took the receipt, gave me my money back. Quick, easy and awesome!

My go-​to Home Depot is off Hillsdale and I will say this one in Santa Clara is not as easy to navigate. I got lost several times.
What I dislike most about the Home Depots — they don’t all carry the same stuff. We had found a backsplash tile in one store, decided to buy it and were by this one — it was no where to be found and in fact the person we spoke with said they never had that tile in their store.
So, if you see something you like at a Home Depot — BUY IT IMMEDIATELY — otherwise you risk it no longer being in stock.

Helpful staff, reasonable selection of products to choose from, good hours, ample parking.
Most recently I was looking for a particular, somewhat rare (apparently) screen door hinge. They didn’t have it on the shelf, but one of the sales people did make the effort to find it elsewhere for me via a web search.
Compliments too on the friendly return policy, which I’ve used numerous times — always accommodating and efficient at that desk.
Overall, they’ve got just what I need, when I need it.
Bonus Factor at this HD (not sure about other locations)? Tasty hot dogs at the lunch shack out front (vendor is a PRO!).
Nice Work, Home Depot Santa Clara!

Recently I needed to track down a receipt for a major purchase. The front desk was very helpful but could not locate the receipt. She suggested that I contact the back office associate who had a more extensive data base.
The next day (today) I call and got Scott on the line. He provided excellent customer service: I gave him all the numbers I had. He said he would call me back since it would take some time to locate the info given that I didn’t have the full card number used in the purchase.
When he called me back, he had found the purchase through a different store even though I had thought it was the Santa Clara store. I know he went out of his way because it took him past his shift end to finish the research.
Home Depot has provided great customer service on many occasions. This is one more great example. Thanks Scott.

I get it, it’s busy. But after walking around confused and lost with my son for way too long, we couldn’t get anyone to help. Two people rushed past with their heads down and finally we found someone helping someone else. We waited patiently until he was done. When he walked our way I tried to ask him something, but he cut me of with a «not right now» and kept moving.
I have been here several times before and always have been able to find what i needed workout help, now that I think about it the only people I have ever spoken to ate the cashiers. I am done here. OSH isn’t that far, and even though the selection is tiny and laughable, I would rather go there even if I spend more.

Nobody to help! Walked out! Stood at Customer service and ignored, they are too busy on the phone. It’s like customers walking in the store don’t even exist for this business.

I am very happy with the service provided at the Santa Clara, Lafayette Home Depot:
I was in need of a dolly last minute when associate, Travis, assisted me in locating the item I was in search of. There was only one dolly remaining on the shelf with parts missing so Travis checked inventory with no hesitation in search for another one. One was found at the top of the shelves, Travis advised me him and another worker would get the dolly down but it may take about 10 mins. so I shopped around the store and by the time I returned for the dolly it was located for easy pick up. Service provided was fast with no issues. I am very grateful for this service — Santa Clara, Lafayette Home Depot location will be «my location» always!
thank you!

Our relatively new house was staring to grow old on us, the interior wall palette was starting to resemble that pair of jeans you still love but know they need to be refreshed. So I have always painted with the Home Depot Behr paint, particularly the Ultra tier with guaranteed one coat coverage. HomeDepot sells supplies for professionals and not amateur weekend home projects. This means they have the tools that a professional would use for a professional job. Like high quality wool rollers and Purdy brushes, instead of the paint kits they sell elsewhere.
Before heading over, I checked with my trusty Unilocal app for the operating hours. Unilocal advertised them being open until 10pm, so I hurried over thinking little over an hour is sufficient to shop. When I arrived it was roughly 8:45pm, and I heard an announcement that the store will be closing in 15 minutes. WTF Unilocal,I thought…
I hurried to the paint section and was greeted by a gentleman that was my savior. I verbally presented my lengthy list to him and we worked as a team to gather all of the materials and tools I needed to commence my project. To minimize the number of trips, I used their website to create my shopping list prior to visiting the store. We grabbed a cart and sped through the paint supply section like the game show where one is allowed to fill their shopping cart in an allotted time, mine being 15 minutes. He knew exactly where to find each item I presented to him. After gathering the tools and materials it was past closing time; without regard for time he asked what paint colors I would like mixed. I couldn’t have done it without his assistance. The customer service is just extraordinary in all aspects.
I returned few times over the next three weeks for additional supplies with similar experiences. They even replaced a can of paint, as it didn’t meet the advertised quality. Supplies for my next project will definitely come from here, because of the outstanding service and the products they carry.

Home Depot is hit and miss on service and product locating success. Sometimes there’s someone instantly available to help you and other times your wondering around in a maze of «sections» of mediun quality whatever! What I will say comparatively on customer service is it’s a 6.5 compared to Costcos 2.5…any day! Anyone of either to compare! And that’s your biggest issue with both! One has mediocre service the other poor! That! Is consistent!

79 dollars for a full size, pre-​lit Christmas Tree from Home Depot! Can you believe that? A total steal!
We assembled this tree at home today and it took us only 5 minutes. It is so beautiful and we love, love it!

Went on Memorial Day with my landlord to look at some things and pick up some small items.
1. There were people there when I needed them and I did not have to hunt them down
2. The people who were there were actually super nice and extremely helpful
This was the best experience I have had in a hardware store. I have been going to Lowes a lot out of convenience and they are understaffed and kind of unpleasant compared to what I saw here.

Serious lack of customer service going on here! Stopped by to get my parents Christmas gift with my sister. We has questions we needed answered before putting anything in our cart. We were in the garden area outside and took 15 mins for the guy outside to get someone who could help us. I’m still unsure why they have someone working outside in the garden area who couldn’t help us. Finally the guy comes out and answers our questions quickly but doesn’t offer any help with getting our BIG four items into a cart. We are two small girls and it took us 20 minutes to haul this stuff!!! There were two employees in the garden area talking amongst themselves and we were in their eyesight! We got to the cashier paid, and again no offers to get the stuff to the car.
Idk maybe they expect you to DIY at Home Depot. Anyways, they had what we wanted and had a lot of different options. I also like how this store is not in a shopping center so parking is easy. It is usually less busy here.
Like all Home Depots they have a nice café outside the doors.