Sunshine Cleaners & Alterations

I’ve tried this place about 5 times and I decided it’s time to write a review.
The customer service here is great, I will give you that. The front lady/​owner is very friendly and personable.
The reason I’m only giving it 3 stars is because of my recent experience with some of my dry cleaned jackets. They have this weird scent, I guess it may be the chemicals they use to clean the jackets, or they could be an added scent to make them smell fresh… but it’s really bothering me. One particular jacket started smelling worse, so I had to go back and tell her. She gladly said she will redo and apologized for it. I went to go pick it up but she told me it needs to be redone again as the smell was still potent. Finally, I went to go pick it up again today after the 2^nd redo. The smell subsided a lot, so I told her thank you and took it. However, I got home and it seems like the smell is coming back again. I guess they couldn’t completely get rid of it.
This jacket never smelled before like this. It started after we dropped it off to get it cleaned for the winter and it came back smelly.
It’s a bummer because I came here for all the good reviews and the good customer service, but I can’t stand this smell. I also asked if they recently changed their cleaning agent or supply, but she said no. So unfortunately I won’t be coming back here because I can’t stand the smell and cannot risk any other pieces of clothing coming back smelling like this.

This the WORST dry cleaners I’ve been to. They returned my BCBG coat to me with dry and lint all over it. It was dirtier when it came back to me. I asked them for a refund and they pretended to not be able to do so because the owner was out of town.
I am Vietnamese and hate saying this but this is a terrible business and they should be shut down.

I had a VERY BAD experience here about a year ago. I brought my $ 300+ down comforter to have it dry cleaned at Sunshine. When I came back a few days later on the appointed pick-​up date, Kim cannot find my down comforter anywhere. She tells me she «must have given it to another customer» who also incidentally had brought theirs in for cleaning. Which means that she doesn’t check tags or properly verify customers’ information. Great, I think, someone else is sleeping under my comforter – gross. This happened in the dead of winter so I was freezing my butt off waiting for her to get the other party to return my comforter. After a week I call back, and she’s still waiting for the person to return it. Not cool at all – actually very cold. I call several days later – still nothing. About 2 weeks later, I’m fed up and I decide to show up in person to demand my comforter. Amazingly, she finally has my comforter but the part that pisses me off the most, is she still insists on charging me the full amount for dry cleaning. No discount whatsoever. I’d been freezing my a** off for 2 weeks while some complete stranger is snuggling and doing who-​knows-​what under my comforter and she’s actually going to charge me!!! I’ve never returned since. I gave two stars because her alterations were pretty good. However her «system» of not verifying customers’ information and her lack of basic customer service has lost a customer for good.

I hate to do this, I really do, but I have to let others know about my experience at Sunshine cleaners. This place has always been a reliable spot to drop off items to get cleaned, altered, whatever. With regular clothing, they have always been consistent and I was generally satisfied with their work.
This past spring and summer, through some friendly banter, the owner Kim found out that I was recently married. Kim offered to preserve my wedding dress for me. Initially, I was surprised and asked «Oh wow, you guys do that here?» in which she replied, «Yes, we can do it for you in a month» Honestly, I was prepared to take my dress to the Bridal Boutique in which I purchased my gown, but Kim was nice about it and I felt like I could trust her with my dress.
Sequence of Events:
April 2015: I dropped off my wedding dress with a promise date of 30 days or 1 month
Early May: I gave Kim a phone call to ask her to make sure that my veil was included in the dress bag. She put me on hold, and then let me know my floor-​length veil was indeed, in the dress bag.
June 2015 — The first few days of June, I did not get a phone call letting me know the dress was ready to be picked up. I waited about a week to see if she would reach out to me. And nothing.
So I finally decided to stop by the shop. She let me know that my dress was not ready yet, the box was not delivered yet. She told me it should be a few weeks.
A few weeks passed and I had not received a single, freaking, phone call. I decided to give her a call again, and Kim told me that she’s been really busy with prom season, wedding season, and she had a lot of boy scouts uniforms to clean.(That’s great, but how is that my problem?)
September 2015 — I am very irritated as this point. I reach out again to ask about the status of my dress, careful not to sound angry, because I did not want my dress to be mistreated for any reason. Kim let me know that I would be able to pick up my dress in a week.
One week passed and I anxiously go to pick up my dress. FINALLY, after 5 long months, I got to see my dress for the first time again.
I was expecting what a normal person would expect. I was expecting a totally clean, beautiful white gown, displayed in a beautiful box with a window view.
What I got was my dress in a gigantic ugly blue plastic bag, stuffed inside of the big bridal box. It was NOT hung, or set up with the corset view. It was literally shoved inside the box and my beautiful gown was stuffed inside of the blue plastic bag.
At this point I just wanted to pay and leave. I handed Kim the check for $ 178 and walked away dissatisfied. After 30 minutes I couldn’t contain myself anymore. I gave her a call back and politely asked why the dress was in an ugly blue plastic bag and not displayed beautifully like it should. She apologized and asked me to bring it back into the shop. She told me I can pick it up in a week.
After a week I went back. Everything looked like it should have the first time. But I was glad this nightmare was over.
When I got home, I inspected the gown, and realized my veil was not inside the box. That was a $ 300 veil. I called her to tell her and she said she’d look around for it. I reminded her that she had the veil because of the prior phone call I had with her asking her to make sure the veil was with the dress when I dropped it off. The next day she called me and said she couldn’t find the veil. Then she went on to say she doesn’t think the veil was ever with the dress.
Whatever. I just didn’t care anymore. As least I have my dress back.
PAYMENT:
I do have major issues with her payment methods. It’s basically CHECK or CASH only. I handed her a check and she held on to it for 4 – 5 weeks. The check bounced (I purposefully do not carry a significant amount in my checking account) After 4 – 5 weeks, I forgot. She called me to let me know my check bounced. (FYI Kim if you’re reading this, I stopped by today (The shop is closed Oct 5 — 8^th) but I stuck the check in the mail slot and it’s on the chair inside)
RECAP:
*Dress took 5 times longer than promised to get done, with absolutely no sense of urgency or remorse/​apologies from Owner -$ 178 (Bridal stores will do it for the same price)
*Owner holds onto checks way too long -$ 25 bounced check fee
*Missing Veil -$ 300
Please reconsider bringing your important item to this store. I am sorely disappointed at the level of attention and priority level the owner had on my item. I will not be returning again. Very sad and disappointed with this whole ordeal.

Not being from the area I was looking for a dry cleaners to dry clean a few dress shirts and to have a couple pair of pants hemmed.
I happen to be staying in Santa Clara and I searched Unilocal for a reputable establishment and came across Sunshine and decided to give them a whirl.
The alterations for the pants were ok and I thought the cost were reasonably priced at $ 9/​pair.
Overall I paid $ 27 dollars to have 2 pair of pants hemmed and 3 shirts dry cleaned. The only beef I had was that on the slip/​receipt that the woman filled out for the work that needed to be done, she did not list the price of the service which I thought was odd?

Kind, helpful, and good at what they do. I come here to get my clothes altered (being short and skinny means most clothes don’t fit me). Prices are not cheap (shirt alterations are $ 15, pants are $ 18), but they are well done. As someone who knows my way around a sewing machine, I was curious about getting certain alterations done, and Kim was able to explain why they would/n’t be feasible. She was even kind enough to suggest places I could buy clothes that would fit me better, but I buy thrifted and even with tailoring, my clothes end up being cheaper than off-​the-​rack items, so I’m OK with continuing to take my clothes here. There’s a place to change/​try on garments in the corner.

If you have pets you dry clean. I brought all of my sectional couch covers and a down comforter. The sweet lady did an amazing job. Wow! I was pretty happy with the experience

Not a lot of communication about when alterations would be done or when to cal and check back

Took a very expensive women’s jacket for dry cleaning here with a small stain on the right front that needed cleaning.
The woman at the front told me she can give it back after 3 business days — I asked if they could do it sooner but she said its the earliest possible so I agreed. When I went to pick it up the stain was still there — so I questioned the (same) woman. She started arguing with me very rudely that I was in a ‘rush’ to get the jacket back and I did not tell her about the stain.
Well — so first there was no ‘rush’ placed on my dry cleaning — I asked but was told its not possible. Secondly, a rush order does not mean it has to be shoddy quality of work. I would have been more understanding and given it back for ‘Re-​cleaning’ if she would have not started blaming me right away for ‘rushing’ or ‘not pointing the stain’ and just apologized. I am more forgiving to human error than bad attitude and treatment.

Very decently priced and the owner knows you by name! Very sweet and makes me want to bring my business here. Moreover, she got my doggy’s blood out of my blanket due to an injury. I thought the white downed feather comforter was a goner… there was A LOT of blood. We all know how difficulty it is to get a tough stain out, especially hemoglobins! Anyway, imagine my surprise when picking up my blanket that it looks brand spankin’ new! White as snow, not a trace of a stain in sight! WOW!!!
Moreover, I always bring my burberry trenches here. Once, there was a fur trim that came loose. Burberry took care of it but it came loose again. I brought it here and she fixed me right now. Now my coats are perfect and will probably stay that way for years to come because I bring all my clothes here! five stars!

I came to Kim with a big challenge — repair a zipper on a custom tailored crash-​protection suit that was manufactured twenty years ago. Before coming to sunshine I had brought my zipper repair job to a number of bay area companies — and all of them refused the work given the complexity of the job. The zipper was a non-​standard type and the suit material equally unusual (it’s made of bullet proof material). Kim took on the task and after many hours of hard work was able to replace the broken zipper and return my special suit to full function. I couldn’t be more pleased with her work. Five stars!!!

Came to this cleaner to have a white shirt, blazer, and pants cleaned for work. The service was friendly. I was notified that the business DOES NOT ACCEPT CREDIT CARDS. It is a CASH ONLY business contrary to Sam B’s review.
I turned in my clothes wrinkled with a little smell, but not noticeable. I returned in 3 days when they were ready. Unfortunately, this is where my review goes bad. I noticed a stench of old laundry coming from my clothes. Yes, they were cleaned, pressed, and ironed but it smelled awful. It smelled far worse than how I turned them in. I am disappointed because I expected my clothes to smell rosy after I paid $ 16 for my three items. Definitely not worth the money

So glad I found this place! It’s near my work, the owner is nice, fast, accurate with alterations.

Do NOT take your clothes to this dry cleaner, they ruined one of my silk blouses (left 2 huge stains on the front…) and left a white residue all over my black work slacks and another blouse. Many of the other items were so badly wrinkled and disheveled that I had to steam them myself when I got home…

My GF and I have all types of articles of clothing washed and dry cleaned regularly. We even had our throw rugs brought in since we got lint balls all over them. Service is always impeccable. What amazes me more than anything is her memory. I almost always forget my ticket and she remembers exactly what I brought in (and my GF), every single time.
I wouldn’t go anywhere else. Reliable, friendly service with very reasonable prices– Why would I go elsewhere?

i found this place because of Unilocal and I was very happy with them. I needed my white coat hemmed and so I just dropped it off and then picked it up a few days later. I walked in there and someone helped me right away. The employees here were very pleasant. I would definitely use them again.

I absolutely love this cleaners and alterations. Lemme tell you why…
Credit Card: Contrary to Sam K.‘s review, this place does accept credit card, just not Amex like most company cards… but that’s really a non issue when you can be reimbursed and pay with your Visa or something. #nonissue
Service: Kim is fantastic. She is always friendly and willing to help me out with whatever I need. She’s efficient and is able to take care of me quickly so I can get on with my day.
Cleaners: I’ve never had an issue with the cleaners portion. The shirts and pants that I get dry cleaned always come out looking sharp.
Alterations: I’ve had several pants hemmed and sleeves shortened here. The price is fair and the quality is spot on.
Honesty: Last week, I left nearly $ 50 in cash in one of my pockets by mistake. Kim stapled the cash to my dry clean order, and I received it when picked up. This is reason enough to return again and again.
Go here and make this spot your regular cleaners. You’ll be glad you did.

We had a Silk Kurta and Silk Dhoti to be dry cleaned at Sunshine and they did a great job. There were some negligible stains on the Dhoti which were hard for them to remove so they were courteous enough to put a «Sorry» tag on the hanger but the stains are hardly noticeable so I’m happy with their work!
NOTE: They don’t accept Credit cards.

First of all, this place DOES NOT accept credit card, which is strange for business nowadays. For business travelers who have company card, this is a great inconvenience. However, their service does look good, and the result looks decent. I still prefer other cleaners that are more flexible regarding their payment methods though.

Being the forgetful dame that I am, I ended up buying a dress for an event very last minute and turned to Sunshine to have it altered in time. I needed a hem on a long formal gown and the place I purchased it from quoted me $ 80. A quick peruse of Unilocal,and I found Sunshine Cleaners.
The owner was very nice and agreed to have my dress ready by Wednesday at noon (it was late Saturday morning.) She pinned up the hem in what seemed like no time and I was on my way. Stopped by at lunch time on Wednesday and it was perfectly hemmed and in great condition. The best part? She only charged me $ 35.
I am going to take all my alterations needs to this place from here on out. My only qualm is that I wish it was closer!