Sousa’s Garage Doors Inc.

Our go to garage company. They installed a carriage door for us approximately 4 years ago and they were very professional and honest. We have not had any problems during that time. Unfortunately, all our remotes stopped working and it turned out to be the motor which has nothing to do with the quality of their work or garage door. Our warranty with Sousa had expired but they came out right away, replaced the motor, keypads and remotes. The person who came out did not have the motor and said he would be out the following day. He finished his afternoon job early and came back to fix it the same day. He took the time while he was here to make sure all the tracks looked good. He also explained that the Liftmaster we had was a lifetime warranty and gave us all the information to file a claim.
Sousa was prompt with the response and repair. We are very happy with Sousa Garage and their staff and will continue to use and recommend them.

I live in Cupertino and I had a service call with Sousa’s today. The service person arrived promptly (in fact 10 minutes before the scheduled time). He fixed the sensor alignment that was the main cause behind my garage door not closing. I have only one word for their professionalism… «Awesome»! A1 service. I will recommend them to anyone, anytime.

Sousa’s installed a set of beautiful «carriage style» garage doors for us three years ago that have worked perfectly and always been a source of compliments from others. Today one of them «jumped the track.» I called and they had a repair person here within an hour to easily fix the issue. I would highly recommend this family owned business!

This family owned business is top notch!
In every way. Service, price, SUPER friendly and want their customer happy. I have already recommended to two neighbors.

We were planning to paint my mom’s house which was long overdue and she really needed a new garage door. When she needed a new opener over a year ago we tried to replace the door then but the other company we got the opener from told my mom she would have to remove shelving in order to get the rollup type door. At that point she decided to wait since they made the project very complicated. Now that we were painting the house we didn’t want to paint the old rotten garage door. Fortunately our painter (All Seasons Painting) referred us Sousa’s Garage doors. They were able to come out and give us an estimate and we were very happy to get options and suggestions that would allow us to get a rollup door without doing any removal of shelving. That saved us another $ 300 to get a handyman to do the work. Installation was great too. Within a week of ordering the door we were scheduling the install. The installer came on time and was so nice. He did a very professional job, cleaned up and even helped move some thing back that we moved out of his way during the install. I really appreciate a company that has helpful and courteous, knowledgeable employees. My mom is so happy to have the new garage door… it is so nice and that with the great house painting makes such a difference on the appearance of her home. I highly recommend them!

At the suggestion of my daughter, I called Sousa’s. From the pleasant young lady taking my order, to the repairman sent out, their service was excellent!!! Right on time, fast, friendly, professional and very reasonable. I highly recommend this company!

These guys are great. Built a new house and they installed the garage door. Called last week and asked to have someone come by and advise me on having an access pad by the door. Nelson showed up today and not only solved my problem but had and installed a new pad. I highly recommend doing business with people like this. Make sure to ask for Nelson.

Spring broke, and they came right away to fix it. Albert did a great job, too. Very satisfied.

Have been referring this service to a couple of my friends druing the past years. They are all satisfied with the service. I would highly recommend this garage door service to everyone.

Not sure why I waited this long to review. We replaced our garage door and opener with Sousa last year. Because of Nelson’s exceptional service, I had told myself I must review them. I have done many home improvement projects, and my strategy is to quote from a reputable establishment to 1^st get me the current market rate. Then I usually go with the local little guys for the better bids. I had expected them to be the highest bid because they advertised in one of those full color home improvement magazines and had 5 stars Unilocal reviews. As expected of an established business, they were the only ones who actually came out, looked at my garage, then gave me a bid w/​o the usual rescheduling, running late, and/​or not show up BS. Still, I did my due diligence and went thru the headache of getting 3 other bids. To my surprise, Sousa actually ended up being one of my lowest bidders. I was a little concerned when it wasn’t Nelson there doing the install, but the guy that came was just as wonderful. Well mannered, quick, and efficient. Nelson came out after the install and provided me with all the little extras he had promised. Couldn’t be happier. I recommended them to a friend a couple weeks ago, and no complaint there as well.

Just had our broken garage door replaced. Sousa was the last company we got a bid from and they were the most reasonably priced business. I had originally decided to go with a different brand, but the rep said that particular model had caused problems in a past and they wouldn’t recommend it. He gave me 2 choices, one exactly what I thought I wanted, but cost $ 1300 more than the cheaper brand which was steel painted to look like wood, which I had also been wanting. I went to the showroom to see door samples up close and placed the order.
A few weeks later, to the day that I was told the door would be ready, I got a call and scheduled the install. The installation finished in under 4 hours. They took the old door and garage door opener away too.
I wasn’t here when they finished, but did notice that the «wood» panels didn’t quite align up, so called to have someone come out. He fixed it in ½ hour and now the door looks great. It’s quiet too!

So thankful we went with Sousa’s. Adriane who came out to give us the quote and a few days later to install our new opener was very friendly and did a great job. He was always early for the appointments and the price was very reasonable. He also tuned up our door’s springs (no extra charge).

I chose a local company because I like to support my neighbors. Sousa’s sent out Nelson, who did a terrific job at a fair price. Our Sears screw-​drive garage door opener, ¹⁄₃ horsepower, lasted 32 years! What impressed me right away was that Rae gave me good advice over the phone and that sealed the deal. While I was advised they don’t make garage door openers like they used to, LiftMaster is a reputable brand. I went with belt drive. Super quiet.

I had a great experience with Sousa’s. My requirements were unusual (see below), and it was difficult even to get bids. I had 3 in the end and Frank’s price was by far the best. The work was done for the estimated price with no difficulties or unexpected turns of events. Moreover, Frank was friendly and very helpful in explaining what I needed!
Details:
My home has two garages. Both are large and have large doorways (19′ wide x 9.5’h). One garage had a door and one did not. It is a sharp turn into the garage so reducing the size of the doorway was not possible. I needed a commercial roll-​up door and opener, and I needed framing done to create space for the motor and also to offset the door to accommodate some structural features. Frank did a great job of explaining what was required, offering the most convincing proposal for what to do of all my bids, and for getting a door and motor that matched what I had already in the other garage.

I called around for a new garage door spring and several places wouldn’t give me a firm price. They wanted to come out and I feared they would stick me with a high price estimate and I’d lose the $ 50 service call fee. Sousa’s gave me what sounded to be a fair price over the phone and said they could fit me in their schedule the same day. The tech, Nelson, was professional, punctual and I was very pleased that he answered all my questions and really did a thorough job. It was quick, reasonable and I’m happy that I called Sousa. They seem to have a lot of integrity and do good work.

The spring on my garage door snapped. Contacted Sousa’s, and in about two hours Carlos was at my home. In less than 45 minutes, he replaced both springs, a shattered bracket, lubricated everything, and restored the bottom seal. Wonderful service at a reasonable price!
Now on my permanent «go to» list!

I want to thank Sousa’s Garage door for excellent work when they did replaced 17 years old door for our house with new one 3 weeks ago, thank you guys

Great service today. Had a issue with my automated gate not opening. Tried everything I could but could not fix. Called out Sousa’s, they responded quickly and fixed up the issue in a very creative way. Gate works perfectly — they didn’t try to sell me a new system just fixed it right up! Thanks Frank you saved me a lot of money! Highly recommend Sousa’s

On 3-​January-​2014, Sousa’s Garage Doors came to my newly-​built house at The Top Of Nob Hill in San Francisco, CA, near The Fairmont Hotel San Francisco, to install my brand new paddock (garage) doors.
I rate Sousa’s Garage Doors 5-​stars based on the following are the criteria:
1) Business Ethics: Mr. Sousa (Owner) is honest and has high integrity — he gave me a price quote and stuck with it – no surprises nor hidden fees;
2) Communication: Mr. Sousa kept constant communication with me to give me the latest update on the building, arrival, and installation date. He informed me of the changes in his schedule and valued my time;
3) Technical Abilities: Mr. Sousa balanced the doors and adjusted them to ensure they were properly balance and functional;
4) Customer Facing Skills: Mr. Sousa was very patient with me by explaining the challenges and solutions that came up during the installation process; and,
5) Attention To Detail: Mr. Sousa executed precise measurements in making sure that each garage door hung equally and properly centered.
Here is the link to my new house if you are interested in viewing Mr. Sousa’s work:
http://alfonsofaustino.b…
Many thanks, Mr. Sousa, for your awesome skills and abilities in handling the installation of my new paddock doors under some challenging situations. Keep up the great work!!!
/​s/​Alfonso Faustino

I called Frank at about 9:00am to get a quote on how much repairs for my commercial roll up door. I described to him my situation, and he gave me a rough quote on how much it would cost to replace the spring (what i thought was the problem).
He said he would come take a look at it, and would arrive in 45 minutes. He showed up in about 25 minutes, and told me that I needed to replace the door. Unlike other places however, I was not charged a ridiculous $ 129 fee just for them to come out and look at the problem, but got a free estimate instead.