Santa Clara Locksmith

In reality I would give this company the rating of zero stars and I am reporting this company to all police, and government authorities for its criminal fraudulent business activities.
This company operates illegally. To protect the public from the fraudulent, criminal offenses from this company, I would run from this company and any of its associated affiliated independent contractors.
The phone number associated with this company is 408−775−7352. They used to go by the name of Santa Clara locksmith. I suspect due to numerous poor reviews and customer complaints, they have change their name to 24 – 7 locksmith.
on August 3, 2015, around 2:30 PM, I locked my keys, everything in my car by accident. I was in Westfield Valley Fair, Santa Clara, CA. I have AAA but I had to ask the mall attendant there for AAA’s number. Unfortunately they gave me Santa Clara locksmith’s phone number. Sadly,
I realize this in the end of it all.
The independent contractor technician male is mainly responsible for the fraudulent and criminal business activity. I’ve tried to get his name from this company several times, they would not give me his name. His phone number is 650−455−5696 and he’s based in Millbrae, CA.
Long story short, he imitated somebody from AAA.
He unlocked my car door and gave me an invoice for $ 340 ! I have AAA and emergency roadside service such as this, is included in the membership, for free.
He would not let me go without the payment and he would only take cash. I had to pay him in full.
I asked him what’s the additional charge to $ 295. He said the additional $ 45 was tax ! 15% tax is illegal locally. Not to mention the fraudulent charge of $ 295 and imitating an AAA vendor.
I reported this to the company with the phone number 408−775−7352 on August 3, 2015, around 8PM and spoke to the manager Dean. His resolution was to refund $ 200 to me by mail. I accepted his offer.
Today is August 19, 2015, I have received no refund.
This company and this technician associated with the phone numbers 408−775−7352 and phone number 650−455−5696 is being reported to the government and local police authorities for criminal activities.

As other posters said, their $ 19 price only covers driving to your location. WTF. Once they get there, they charge an outrageous price to actually unlock the car. They charged me $ 145 on top of the $ 19 fee to unlock the car. I can’t give less than one star, but I can tell you that this is the worst kind of bait & switch I’ve seen in a very long time. I’ll be checking to see if this sort of fee structure is legal.

A terrible business, and the root of my tears the day I locked myself out of the car in San Jose last weekend. With 3% battery left on my phone, this is the only number I could write down in time. I didn’t look up the number for AAA because I didn’t have roadside assistance (update: now I do) and I saw Santa Clara Locksmith’s ad for $ 19 car locksmith services.
This company lost my first booking, which is why no one showed up after an hour. I called them again and they took my information again and told me «someone was on their way,» which I was evidently told a total of 3x over the course of three stressful hours. It was ME who was forced to call to check in instead of vice versa, and each time I spoke to a different confused person. The last time they told me someone was on their way (2.5 hours since the whole thing started), I was understandingly doubtful and decided to hunt down AAA anyway (which required me borrowing some stranger’s smart phone and then using a restaurant’s phone) and subscribe to their membership on the spot, just so I could be assured someone was coming, albeit another 30 minutes later. It’s a good thing I did because SANTA CLARA LOCKSMITH NEVER CAME OR CALLED.
Santa Clara Locksmith has the most disorganized, unreliable service and employs individuals who do not even act like they remotely care or actually wish to help. Also, $ 19 was the fee for the service call alone, and did not even include the actual two-​minute job, leading you to at least a $ 50 ordeal (given they ever come).
NO STAR RATING (but I’m forced to give one).

Worst company ever!!! They were late to the scene where they knew our keys were locked out of a car with a running engine. Their $ 19 sales pitch lures you in and then they charge ridiculous prices! We were charged $ 150 for a 1 minute job. He was also not the most friendly person in the world. The call center called following up on the service. I expressed my concerns and they not only dropped the ball but had an attitude when I asked for status on my complaint!!! End result is they don’t care about their customers! NEVER AGAIN!!! I DO NOT RECOMMEND THIS COMPANY, IT WOULD HAVE BEEN CHEAPER AND FASTER TO BREAK A WINDOW!!! DO NOT CALL THIS COMPANY!

This is a call center operating out of New York City under different names in different states and areas. After you call the local number they dispatch the independent local locksmith to do the job.
Last week my wife locked herself out of her car and called this company. The guy came in about 45 min, spent less than 5 min opening the car door and charged her $ 129 (on top of $ 19 service call). Yes, he has mentioned this price to her before starting the job, but standing in the parking lot at 7 pm she was not in position not to agree…
Next day I called three local 24×7 locksmith companies and all of them told me that they would charge HALF of what we paid.
I called «Santa Clara Locksmith» but they are refusing to admit that the price was excessive.
DO NOT use this company !!