Santa Clara Imaging Center

If i can give negative points I would. Here’s some advice, get your out of pocket cost upfront and get your insurance involved. Once you do this — go get a 2^nd quote from another Image Center nearby. If you go with SCIC you will get 3 separate bills (very unacceptable) one for the MRI and other two are from a unknown doctor who claims they seen you and read your results at least that’s what it depicts on the invoice. They said, the Doctor is not required to be onsite or see you rather a call to your primary care physician is all that is required. So, they’re all in on this? Overall experience = feels like i got SCAMMED.

Definitely something shady going on in this place. I got an MRI and a Xray that totaled up t0 3K+. I have had a couple MRIs and Xrays but never have they cost this much. Instead of trying to bill my insurance they seemed to try to push me to pay out of my own pocket and then supposedly advise me on how to count it towards my deductible.
Sorry if i pay out of pocket then my insurance wouldn’t know about this so how will i be able to count it towards my deductible? I called my insurance and thats what they advised me. So what they must do here is double bill. They probably try to collect cash from you then bill your insurance another amount.
Not sure why doctors would recommend to places like this. I much rather go to Valley Radiology or Premier Scan. Lesson learned next time i will ask my doctor to only send me to those places.

I had a foot x-​ray taken here recently (on referral from Dr. Blue next door) and I was told that mine was an «out-​of-​network» insurance but they could still make it work through some «tie-​up» with the insurance. Even if the insurance wouldn’t cover it, the desk admin told me that it would cost me $ 150-​$ 180 at most. I just got billed $ 350 and my insurance won’t even cover it. Given that I have a popular united healthcare insurance scheme, I am very disappointed that they did not tell me that my insurance would most likely not cover it, and more importantly, quoted me half the price that they actually charged.

It took over a month for them to get my results of my x-​rays to my doctor, this despite me calling them twice and having them assure me they would be sent. Don’t worry, I definitely got the bill on time! Additionally, the facility is worn down, and dated. Would not return here.

Beside the fact that I’ve lost 1.5 hours here (not including ultrasound itself) that was really bad to say me not eat anything since yesterday evening and do ultrasound almost in next evening (3pm).
Don’t go here under any circumstances.

My husband, kids, and myself have been coming to Santa Clara Imaging Center for over 6 years now. This is the only facility that I trust for imaging. What I love is that we have always felt welcomed and our needs cared for. Staff if personable, professional, and knowledgeable. Our doctor has always gotten excellent images whether it be MRI, X-​Ray, or CT (yes, we have had them all, including arthrogram). Same day appointments happened often for us. I was informed there is a cash price. Since we didn’t have a large deductible, we opted to use the insurance. Appreciated the customer service of being advised! I am so thankful Santa Clara Imaging is here for my families needs. Thank you!

I was a little scared because of the reviews but this place is actually really cool and the staff was unbelievably courteous. I had a arthogram which is painful regardless but they were really cool about me freaking out, ha! They put on my favorite music for me in the MRI machine and everything went just as well as one would hope.
I’m really glad I went here.

Raising review to 3 stars. Since my original review, the people at Santa Clara Imaging have been earnestly working with me to resolve the billing issue. I think they have now succeeded. There are still too many companies involved with this, but that seems a fact of life in the health care world. I am just glad someone in medicine still cares enough about their patients to reach out and resolve these sorts of issues.

After suffering what I thought was my serious knee injury, my doctor referred me to Santa Clara Imaging for some additional scans to make sure it was nothing serious.
With no paperwork in hand, I was still seen right away. Taken back to a very clean room, and the scans were performed. Everyone was extremely nice and friendly from the front office staff to the medical technicians. I was skeptical and anxious on how long it would take to find out my results. But as the professional business Santa Clara Imaging is, my scan was ready in 24 hours and was already waiting for me at my doctors office.
I appreciated all the attention to detail and no hassle that SCI provided me. I would definitely have your doctor recommend you to this place, as it is the nicest and friendliest one I have been to:)

Promised results by Friday. No results. No Calls.
I fear their charging policy since cost was never made clear.

I agree with many others, this place deserves NEGATIVE STARS. I went in for an MRI that required an arthrogram — basically a solution is injected directly into the joint to distend the joint and make soft tissues easier to see on the MRI. The doctor performing the procedure was an old man with SHAKY HANDS — and this man is sticking a long, very thin needle directly into my shoulder joint. I worked up the courage and asked if other doctors were available to do the procedure. He said no, why? And I said «well, um, your hands are very shaky.» He became flustered and stormed out of the room. When I returned the next day the doctor wasn’t shaky, but the assistant for the procedure was incredibly rude.
This place sucks. When I went to my orthopedist for the follow up to the MRI I told the staff about my terrible experiences so hopefully they don’t refer anyone else to SCIC!!!

Not only does this company charge you TWO bills for ONE MRI, I called to ask why I received two bills and they claimed one for the a tech to read the MRI. I tried to explain NO ONE read it. I hand carried the MRI to my doctor to be read. They claimed I signed a form agreeing to the double billing. Next they date an invoice and WAIT 2 weeks to mail it to you. I made a payment within 2 weeks of getting first bill dated 8÷17÷2014. Unfortunately, I didn’t save envelope to prove postmark. Sure enough, I received 5% late fee on invoice dated 9÷17÷2014, This time I saved envelope and it was postmarked 10÷1÷2014. That is 14 DAYS past invoice date. Yet they advise if not paid within 30 days of invoice date they will charge late fee, which they did for the August bill. I will NEVER use this firm again and advise my doctor and insurance company of this rip off

What I believed would be a simple procedure, an MRI for my knee came out to costing about $ 800 out of pocket with my premium silver insurance package from BlueCross. Santa Clara Imaging is very shady as they will charge you TWO times for a simple MRI. They mask this by «sending» out what they do in-​house to another lab called Omnirad. This «Omnirad» place was masked so that it is an out-​of-​network office so you will be charged more.
1. $ 2700 from Santa Clara Imaging –member responsibility= $ 460
2. $ 400 from Omnirad –member responsibility= $ 270
3. $ 300 from my dumb ortho doctor –member responsibility= $ 60
Now… I find it obsurd that when you search on Blue Anthems website and «estimated costs» were only $ 60 member responsibility but it turns out to be an $ 800 procedure for a simply MRI scan.
The filipino sounding woman that took care of me for the billing was incredibly rude, which i believe, was due to the office almost closing up for the day. I asked to speak to her supervisor and she said that he had already left. I asked if she could leave a message for him and ask to call me back. She said no, we don’t do that. I asked her for a copy of the «agreement» where they say they will charge twice and she would not give it to me. Said it was the law and the only way to view it is to get a court order.
Very shady company which masks behind a multi-​step scheme in order to charge you as much as possible for a simple procedure.

I work in the medical field and i know how things work, you
will never have a straight answer as to how much they will end up billing you.
Knowing that i had a nice $ 1,500 deductible and could be billed even more than
that, i opted to PAY CASH.
Its unfortunate but insurance companies are not always fair.
So i called asked for cash pay price… $ 200.00 pretty reasonable
for a ultrasound. (shop around people ! different cash pay prices at
different locations.!)
on the day of my appt, things went well.
I was taken to a room, had a very uncomfortable ultrasound
(imaging exams are usually uncomfortable, but we must do it.)
i was on my way and received my test results days later
from my Doctor.
I am sure they would have billed me more. because
of the «allowed amount contracts they have with the insurance
companies»
yeah it was $ 200 upfront but ill take that instead of a headache with
billing later. !

I had an appointment for a knee MRI with this place and received an awesome service. The receptionists were polite, the technician was gentle, and had no problem with the billing dept. Paperworks were laid out, and instructions given were clear. I worked at an insurance company and now in the medical field… So, I know the politics on both sides.
Have you ever tried smiling the whole entire day? It’s pretty difficult… wouldn’t you say? But the receptionists will try to do that for you just so your day can go smoothly no matter how many times they’ve been screamed at in one day.
As far as billing, I completely understand the frustration that is dealt with when it comes to dealing with insurances… But can you honestly imagine what the people who deals with your insurance have to go through just to have your claim get paid? There are many factors you would have to take into consideration when dealing with insurances as far language, terms, codes… etc.
I find it unfair to put the responsibility on any medical facilities about educating you about your own benefits… I mean, you are the one paying your premium so shouldn’t you know what kind of benefit you are paying for monthly? It is your responsibility to read what you are signing prior to doing so… the paperworks are already laid out for you… You just have to read. Then, anything you do not understand should be questioned right there and then before you have any procedure done.
Bottom line is, medical facilities are not mandated by law to bill your insurance for you… it is simply a courtesy. Any medical services rendered to you is your full financial responsibility. As far as pricing is concerned… You should question the premium you are paying versus the amount your insurance pay out for your medical bill (s) on a yearly basis. Take into consideration how much deductible and co-​insurance you are paying. If it costs more than your premium… Then, that’s something you should be crying about instead of penalizing the medical industry stuck in between the consumer and the insurance companies.

Liars. After double checking with my insurance company and finding that Santa Clara Imaging Center was not in my network, I called the center to cancel my appointment. They assured me that due to a third-​party contract they were in my network and that my MRI would be treated as an in-​network visit.
Several weeks later my bills/​statements arrive and, surprise, the visit was treated as an out-​of-​network transaction. So instead of meeting my in-​network deductible, getting partially covered for this visit, and being covered for the rest of the year, I’m on the hook for more than $ 4,000 and still haven’t met my deductible. This is a worst-​case scenario for healthcare consumers.
They flat-​out lied to me about being in network. When I called to tell them what happened, the infamous billing duo (Janet and Margery) had the nerve to tell me that now they don’t care about any of that. They just want their money on their end and don’t care about my deductibles or getting charged at the out-​of-​network rate or whether my insurer will cover anything.
This is pathetic. If I want to get lied to I’ll go buy a used car or listen to a politician. At a time of stress due to my medical condition, they took advantage and lied to me so I would give them the business. Out of general principle I ask any and all to go elsewhere. Repeated attempts to deal with the issue haven’t helped, and I’m filing a grievance.
This will probably end up as a very expensive lesson. Now I know that healthcare providers will happily give you false information over the phone. They even insist now, after the fact, that they are in my network even though my insurance company says otherwise.

I would give them a 0 start if I could. They are extremely rude and their billing practices are questionable. For a simple chest X-​ray they bill the insurance company $ 350 that obviously the insurance company would not pay and you will be left paying it out of your pocket. You are better off going to any other X-​ray place and getting a chest X-​ray for under $ 50. That is what a chest X-​ray is supposed to cost, not $ 350. The people sitting at the reception are rude as well. I will sue them and will never go there again.

Extremely rude customer service. I received two invoices from them for XRays that I had taken while I was at Dr. Blue’s office. I didnt understand why I had received two invoices and I called them to understand it. The lady picks up and when I try to tell her what I’m trying to understand, she says «you signed a document when you were here saying that you will receive two invoices». So I said ok, but that’s not what I’m asking. and again she repeats the same thing. After I repeatedly told her that all I’m trying to do is understand why I received two invoices, she reluctantly explains something about their billing process being split between them and another company called Omni Radiology.
If I was not a patient of Dr. Blue next door, I would not have used them and now I will never use them again and I will make sure that Dr. Blue hears about this.

My doctor’s office faxed over the order and my info for a CT. Santa Clara Imaging called and set up the appointment. I got there right on time. They had a medical history form for me to fill out, but otherwise already had my insurance and other info from my doctor’s office, so paperwork went quickly. I was called back before I could finish flipping thru a magazine. The tech explained the procedure, which also went quickly.
On my way out, I asked about getting a copy of the report. They said to call next week with my fax number and they’d send it over. «Riiiight,» I thought. After I hang from monkey bars to sign triplicate HIPAA release forms notarized in blood. Well, 7 minutes ago I called to get the report, and 6 minutes ago I received it. So here’s my 5 star review. Good job Santa Clara Imaging.

I had to go to Santa Clara Imaging Center to get an MRI for my knee (snowboarding accident about a month or so back). I thought the scheduling process was awesome. I went to my doctor on a Tuesday morning. By Tuesday lunchtime, I got a call from SCIC to schedule my MRI. They’re open almost all day (I think they open at 8am and they don’t close until 8pm) so I didn’t even have to take time off from work! Whoo hoo!
When I got there, they showed me to a little area to get changed out of my clothes and into some scrubs. They had me take off all of my jewelry and everything, but I was able to put it into a cabinet that locks up. They then showed me to the MRI machine, helped me get in, and gave me some tunes to help me relax/​drown out the hella loud noise from the machine. About 30 minutes later (and after a wonderful nap: D), they woke me up to let me know that the MRI was done, my doc would receive my results within 48 hours, and helped me get dressed/​do my final paperwork.
It was a very seemless process and I didn’t feel awkward at all during my ordeal. The only minus star for this was when I got there, they said that I was 15 minutes late (I scheduled a 630pm appointment and I got there at 625). Apparently they wrote down that I had a 615 appointment (which isn’t possible. I don’t get off work until 615 so I would NEVER schedule an appointment that early). It wasn’t a huge deal, and the receptionist didn’t make a major thing out of it, but I felt like it wasn’t MY fault… and then they kept telling all of the other patients that came in that they were «running approximately 15 minutes late». Like I said, no big thing, but I just felt bad each time I heard her say it to the other patients.