R1 Moving Company

They just had an episode on NBC.
Beware.
The owner is a total jack on the TV interview.
Several law suites, etc…

ZERO STARS!!! Do not use these crooks! They are lower than scum and a bunch of dishonest jerks!
After they stole from me, I was told to ‘F@%$ off’ by one of the managers.

ZERO STARS!!!
Unfortunately for us, we came across this company at a time when I so desperately needed help moving. Due to time constraints, I was not able to research and review them as closely as I would have under normal circumstances. This company totally ripped us off and robbed us. I don’t know how the owner and employees of this company can sleep at night. We needed help relocating from the Sacramento area to San Jose. We were to stay at an apartment temporarily until we found a new house to purchase so we needed moving and storage services. I searched on the internet and found
received quotes from several companies and eventually decided to go with R1 moving. I called them to arrange the move but somehow I also got talked into putting our stuff in storage through them. The «one stop shopping» idea (moving and storing our stuff for us) sounded great. Well, it turned out to be a BIG BIG MISTAKE. For the next six months I had this «sinking» feeling that something was wrong. My husband and I both kept caling them to get a final estimate on the storage costs prior to the final move, and every time, we felt that the staff was being flighty and totally shady. I really started getting nervous and lost a lot of sleep over it because I just knew that we were gonna get so screwed. Sure enough, they charged us an enormous storage rate and when they arrived at our new home last week to deliver our stuff, we found a bunch of our boxes to be mangled and caved in, our furniture severely damaged. Since I already had a bad feeling about them, I made sure to take careful inventory of the items coming in. At the end of the move, we were missing very valuable items that I’m absolutely convinced that the employees stole from us. Some missing items include: 2 Trek bikes, my husband’s DVD collection (300+ movies), his toolbox, his ladder, one of our dining chairs, and several other boxes. Is it a coincidence that most of the «missing» items are the big ticket items and are also the cool «guy» stuff? I don’t think so! There was no interest with My All-​Clad set or my craft stuff (to my relief!). Two years later, we are still in shock and are so devastated. We are not rich people and these are things that are dear to us and worked so hard for to reward ourselves with. I can’t believe these people could be so disrespectful to their clients’ belongings that were entrusted to them. I was so disgusted with their service and how evil these people are that when they made the final delivery to our house, we did not allow them to step foot inside our house. We made them just move all our stuff (furniture, boxes, and appliances) into the garage. We hired a local company (JD Packing) to move us from our apartment and they helped us move the rest of our stuff inside the house. Two years later we can’t really talk about it comfortably. So please do yourself a favor and spare yourself the heartache — do not hire these criminals!!!
Other (in the whole scheme of things, minor) sins:
–Delivery time — what delivery time? They show up whenever they feel like showing up! No respect for your time!
–Packing supplies — ripped us off too! Wrap and pack your things!!!
–Rude, rude rude!!! We tried to follow up on our missing belonings and they really did not like that!

I used R1 to move me from San Rafael to Oakland. I made all of the arrangements online and was contacted by phone and assured that everything would go according to schedule; they would arrive between 2 &4 p. m, we’d avoid traffic and the move would be easy. Guess what… It didn’t.
The movers called me when they were supposed to arrive. They told me that their truck had broken down and that the driver would be an hour.
Four hours later in the heart of Bay Area traffic, the movers arrived with two trucks. Two HUGE trucks that didn’t fit on the small side street. After the drivers verbally argued about who would get to do the move, they decided to start. In spite of the way I had boxed and covered all of my items, they were so rough and careless that they broke two boxes and pulled the taped cover off of my new mattress.
We didn’t arrive to Oakland until 11 p.m. They were tired and just dumped my stuff anywhere in the new apartment. The topper, they charged me extra for being late and ruining my mattress.
When I spoke to their customer care center the next day, they told me that they couldn’t give me a credit because their movers worked past midnight. As if that were MY fault.
Never use these people. They are horrid humans – not just unprofessional and careless. They are bad, cruel people that pray upon those in need of a deal for moving.

I am giving ZERO rating on this business, because I had HORRIBLE experiences with them. The following is a summary of what happened:
1. The sales associate gave me false info when I asked about the quote on the phone. Basically he quoated me $ 75 per hour based on total time from start to finish. But when the foreman computed the charge on the move day, he multiplied the travel time by two. This was not communicated with me. I even confirmed with the sales guy (Jack axx) with email specifically asking about this. But he still falied to point this out up front.
2. The agreement with Jack axx is to have a big enough truck to move two apartments into one townhouse (since my bf and I are moving in together). I specifically told him on the phone how many items (furniture, beds, boxes, etc.) we have so he got the idea of the load. But when the mover showed up on the move day with a small truck, I almost passed out. Since they were unable to go back and replace a bigger truck, they suggested two trips to move one apartment at a time. This would cause the travel time to be doubled.
3. There are only two guys moving, but basically only one guy was doing the moving most of the time; the other guy was on the truck analyzing how to make the best use of the limited room they have in the truck, in the hope that there may be more room to accommadate the second apartment’s load, which was just impossible with the size of the truck so damn small… But this definitely slowed down the process of moving. Can you believe that it took the 2 guys 3 hours 45 minutes just to load one apartment’s stuff? Apparently the original plan of starting at 8 am and finishing by noon is not going to happened.
4. Since it took so damn long just to move one apartment and to arrive at the destination, they suggested that we go to home depot to find a few laborers there, then go to U Haul to rent a truck to do the move ourself. That was definitely not the original plan. They promised many things that they did not deliver. We basically just got screwed up big time. When they finally finished unloading the first apartment’s stuff, it was already 4 pm! (And I still have my stuff sitting in my SF apartment waiting to be picked up). Due to their inefficiency and the overcharge issue, we told them that was it, we would rather find someone else to move the 2^nd apartment stuff. I had to scramble to find a Chinese mover from the chinese newspaper. Since this was last minute call, they could not make it to my SF apartment and start moving till 8:40 pm. But it took them only 3 hours, from start to finish to move my stuff. The Chinese movers left at 11:40 pm.
5. Another thing is the attitude of the foreman worker — he does not have a concept of providing good service to accommate customers needs. He was rather mean and would not let us talk to the office manager on the phone when we were trying to communicate about the truck size issue and the travel charge issue. When we disagree on the double travel time charge and the additional trip they were thinking about taking, he basically held our stuff hostage, refusing to unload the truck at the destination apartment, unless we pay him in full first. Even though we dispute the charge, he would have driven the truck away with our stuff there if we would not pay. So we were forced to pay extra charge that we were unwilling to pay.
In the end we paid about $ 800 for a move that couldn’t been done by noon and cost us much much less based on their estimate. I was real furious and on monday drove down to SJ to complain with the manager at R1. He said he could not make decision and requested that I sent an email about what happened. I did that afternoon and followed up with phone calls a few days later. I was told they will try to do something to compensate for the problems in the move. But since then I have not heard a word from them. I am filing compliants with the better business bureau and federal trade commission. I would not recommend this mover to anyone. Period.

HORRIBLE experience! I stumbled upon R1 by clicking a Google ad; put in my contact info, and was bombarded by 12 different moving companies. R1 called me first, so I gave them my business. They were helpful on the phone, assured me for a morning move between 8 and 10am pickup, and then took my credit card deposit and said they would call the day before the move to confirm precise timing.
On the Friday evening before my Saturday morning move, they called and told me they would be there to begin between 2pm and 4pm! (not morning). They wouldn’t help accomodate at all, and then told me they would call in an hour to see if they could help… AND NEVER CALLED BACK. If I canceled then, they said they would still bill me.
So we were expecting a 2−4pm move (frustrated at best). At 1pm, we called and were told they would be there FOR SURE between 2−3pm. Not the case. We did not see the mover until 4:15pm. I will NEVER recommend R1 to anyone just because of the horrid customer experience. No one would answer my calls between 2 and 4pm at the office either.
Go elsewhere. Most of my reviews seem to be pretty positive, and this is one I am going for zero stars on.
P. S. And to top it all off… They ran over our new retaining wall and destroyed it. And our driveway lighting is ruined. Spectacular. ZERO STARS… don’t use them… already filed a complaint with the Better Business Bureau